We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Awesome stay” 5 of 5 stars
Review of Sheraton Universal Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Sheraton Universal Hotel to your Saves list
Sheraton Universal Hotel
3.5 of 5 Hotel   |   333 Universal Hollywood Drive, Los Angeles, CA 91608 (Universal City Area)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Breakfast for 2 Included
Ranked #110 of 339 Hotels in Los Angeles
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Awesome stay”
5 of 5 stars Reviewed February 23, 2014 via mobile

What an absolutely lovely stay. Despite major renovations to the pool area which we wouldn't use in February anyway, the hotel was accommodating in every way. Wonderful service, delicious dining, free shuttle to the theme park, great concierge service, comfy, luxurious beds and on the club level, continental breakfast and light appetizers before dinner - a great place to hangout and watch tv or read the newspapers provided free of charge. Excellent location even if visiting LA - close to the Getty, Burbank and San Fernando Valley, 20 minutes to Beverly Hills and Santa Monica. Our second time here in 7 years and it was great to revisit.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this review, February 24, 2014
Dear Guest, wonderful service, delicious dining, free shuttle to the theme park, great concierge service, comfy, luxurious beds and on the club level, continental breakfast and light appetizers before dinner - a great place to hang-out and watch TV or read the newspapers provided free of charge sounds like a fantastic time to me as well! We appreciate your feedback and will certainly share the praise with the dedicated team. We look forward to being of service again very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,047 reviews from our community

Traveler rating
    283
    391
    247
    83
    43
See reviews for
404
212
39
176
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (282)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Tiverton, Rhode Island
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 21, 2014

Ok so last minute reservation at this motel One of the most perfect rooms We have ever rented. Brand new room awesome views on the 19th floor superb service convienient parking and shttlu to the park Would always go there whrn in town good rate with AAA.

Room Tip: go up high awesome views
See more room tips
  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this review, February 24, 2014
Gear Guest, convenience, great room great view is all just wonderful and we are so glad that your trip worked out perfectly for you! We do hope you consider us for your next future visit as it would be an honor to be of service again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 16, 2014

The rooms were old and dusty, The toilet was half way under the vanity we couldn't sit down normally.
We called before making the reservation to make sure the pool construction will be done when we arrive and they guaranteed us the pool will be open, however when we arrived they said the opening of the pool was pushed off till March.
The TVs weren't working the entire first day we were there. so the next morning we took our stuff and just checked out. There are much nicer hotels in the area. Stay Away from this Sheraton

  • Stayed February 2014, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this review, February 24, 2014
Dear Guest, it is certainly disheartening the we failed to meet your expectations. It can be very frustrating when expectations are not met and we could have done better .We do apologize for the mishaps and your noted concerns. We appreciate your invaluable feedback and please trust your comments are shared with the managers involved. Thank you kindly again for time and feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 15, 2014

We just stayed here for two nights and had a great experience! This has become a yearly getaway for us from San Diego. We take the train up to union and then the redline to universal city. A quick walk up the hill and you are here! The front desk staff was friendly and while we noticed a lot of business people, they acknowledged and appreciated our two kids. The room was amazing! Because they weren't fully booked a pre arrival phone call got us an upgrade to make make all four of us feel comfortable in our room. The front desk manager was really helpful. They offer a shuttle to universal,however, we opted to walk. A quick 15 minute walk is all it takes! This was great to offset all the theme park food we ate! I recommend getting a club room as you have access to a great morning continental breakfast with great views over looking Burbank and universal as well as a happy hour with beer, wine and food.
In case you want to swim, The pool is under reservation and should be ready for Summer.

Room Tip: A simple friendly phone call pre arrival could make the difference. If you give friendly, you will g...
See more room tips
  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this review, February 24, 2014
Dear Guest, we are all about family and community and just love that we will be your yearly destination! We will always be happy to have you and make sure that your experiences are fun and memorable ones. We are honored to have you and yours with us and please feel free to contact me personally for any future visits!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warwick,ny
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 14, 2014

The Sheraton is the hotel to stay when visiting the LA area. Service is excellent, rooms are clean. Billy in the restaurant was SO friendly and helpful.. Loved him.. Jeff the bartender tended to us like we were VIP's.. He always listened to our stories of the day and can concock a drink off the top of his head and it was alwAys Delicious!!!!!! He was our favorite at the hotel. I recommend staying at this hotel...

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this review, February 24, 2014
Dear Guest, we are very glad that you connected with our dedicated team! We truly have a great team who enjoy creating excellent experience for our valued guests such as yourself. Thank you for mentioning the excellent staff, clean rooms and amenity’s as well . Please keep us in mind for any future visits as it would be a pleasure to have you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
141 reviews 141 reviews
100 hotel reviews
Reviews in 74 cities Reviews in 74 cities
126 helpful votes 126 helpful votes
3 of 5 stars Reviewed February 14, 2014 via mobile

Good Hotel, with a great location but very dated and in dire need of a makeover. The Suite I was in was a very good size but the FF&E needs renovation. The bed is comfortable and the room is very clean. This Hotel could be a real Gem if a refurbishment was done. Breakfast was mediocre, nothing special. Pool and pool deck was out of service.

Stayed February 2014, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this review, February 24, 2014
Dear Guest, we greatly appreciate your feedback and please trust that your comments on the food will be shared with the chef for any future considerations as needed. We strive to create excellent experiences and your feedback helps us in future decisions and considerations. Thank you again and it is our hope to have the opportunity to be of service to show our interest in you as our valued guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auburn, California
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 13, 2014

Nice hotel. Convenient location for our seminar. I prefer hotels that offer transportation to/from the airport and this does not so an extra $25 for transportation one way to Burbank airport. Upon check in I requested an upper level floor and an upgrade to the Club room. The guy acted like he was doing me a huge favor by upgrading me at no charge and then I came to find out that my company had already arranged for it! Either way - the upgrade was nice. The room was clean and comfortable - nothing special but not bad. The bed was comfortable and I slept well, which does not always happen for me on trips. Do NOT get a connecting room - I could hear the guys (day#1) and kids (day#3 &4) very clearly and loudly with the noise clearly coming from the connecting door rather than the walls. Luckily, all tenants were quiet at night and when the family got up at 5:30am I was already awake. The TV service was not working and when I called the front desk to inquire how to work it I was very abruptly and rudely told that it was not their fault - it was the service and they did not have a fix. A shame because the Olympics had just started and I was unable to watch it. The tv service never recovered during my 4 night stay there. The club room was a nice break from my regular oatmeal routine; they had fruit, yogurt, meats & cheeses and breads and oatmeal out along w/ coffee etc. Better than your average hotel breakfast bar. In the evenings the club room had appetizers and wine ($6) as well as cookies and veggies. Nice place to go relax. The hotel restaurant was expensive, but decent. The meeting room had it's good and bad too; it was nice to have all 3 of our rooms together and apart from the other rooms. However the bathrooms were a long hike and the room temperature was awful - one room way too hot while the other too cold. Overall, it was not a bad place to have our seminar although probably not my favorite. Average hotel with some perks, which why I upped it to a 4 star review.

Room Tip: Go for a higher floor. Avoid a connecting door in your room. Club room was a nice bonus.
See more room tips
  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this review, February 24, 2014
Dear Guest, we certainly appreciate your time and comments. We are a people business an there is no room for anything but great service . Please accept our apologies and trust that your comment are certainly being followed up on. We are glad that you enjoyed the room and the lounge being a nice place to break from your normal routine. We thank you again for talking the time to give us a detailed account of your experience and hope that your travels will bring you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Sheraton Universal Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608
Phone Number:
Location: United States > California > Los Angeles > Universal City Area
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#76 Business Hotel in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Official Description (provided by the hotel):
At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Starwood, Hotels.com, TripOnline SA, HotelTravel.com, Priceline, BookIt.com, Despegar.com and Cheap Tickets so you can book your Sheraton Universal Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton

Owners: What's your side of the story?

If you own or manage Sheraton Universal Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.