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“quick stay, very pleasant” 5 of 5 stars
Review of Sheraton Universal Hotel

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Sheraton Universal Hotel
3.5 of 5 Hotel   |   333 Universal Hollywood Drive, Los Angeles, CA 91608 (Universal City Area)   |  
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Breakfast for 2 Included
Ranked #99 of 324 Hotels in Los Angeles
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“quick stay, very pleasant”
5 of 5 stars Reviewed November 14, 2013

arrived after midnight, greeted promptly to valet the car.
front desk, quick check. I had communicated my later arrival and my room was set.
upgraded to the Shrek room, very cool. everyone was very attentive and a smile.
happily stay again and longer.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this review, November 17, 2013
Dear Guest , thank you for your excellent review as it shines light on our commitment and focus on excellent service. We appreciate the time you took to write and we look forward to welcoming you back again for maybe a longer visit next time. Thank you again !
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964 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (263)
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English first
Taylor Mill, Kentucky, United States
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 12, 2013

Just steps away from Universal Studios Hollywood it's such a great location. The pool is under construction I believe until January but we weren't planning on swimming any way. The staff was very helpful with directions to City Walk and the hours for their shuttle to the park (10am-7pm). They even serve starbucks coffee in the lobby with is a big plus! The only downside is paying for parking (18.00) which I haven't ever had to do anywhere else, but it was convenient leaving out bags in the car after checkout while we walked to City Walk for the day.

Room Tip: We stayed on the 11th floor which was explained to me as the "quiet" floor. Not too sure w...
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  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this review, November 13, 2013
Dear Guest, thank you for the review and it is wonderful to know that the hotel was convenient for you. The location is prime and the coffee is excellent ! We appreciate you taking the time to give us your insights and hope that you will consider us for future travels. We are definitely excited to reveal our new pool area and we look forward to welcoming you back soon!
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Nebraska
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 12, 2013

Blech!!!!!!

We stayed in a club room on the 12th floor. (see pictures)

- Dirty room: All the glass tops in the room had finger and hand prints as well as food residue all over them. OLD cracked and peeling headboards. Scuff marks and dirt on the walls.

- Bathroom had cracked tub and something caked on the shower curtain. Hair and dirt all over baseboards, trim and floors. Bathroom was shoe box size.

-Hair on the furnished robe. Had NOT been laundered from guests before us. EWWWWWW!

-NO central heating/AC FROZE at night. Called the manager to tell that we had NO heat and our room was freezing. It was colder in our room than outside. He apologized and offered 10% off. REALLY!!!!???? How generous (insert sarcasm). They sent maintenance to tell us that they would have to turn on the "boiler" to get heat. There were thermostats in the room, but they served no purpose. Their system is so outdated that there was no room control of the temperature. They turned on the broiler and by 3 am our room was over 90 degrees with no control of it!!!!!!! Called again to talk to the manager and was told that there was NO manager on site 24/7 and that a manager would be in around 9am! REALLY????!!!!!

Carpet on the 12th floor (possibly others, we did not adventure to other floors) was in dire need of being stretched. It was loose and gathering into mounds that were very easy to trip on. We witnessed an elderly gentleman trip on a fold that had formed and one from our party also stumbled because of the state of the carpet.

OLD hotel that appears to have updates to the lobby only and updates to the pool are in the works. Rooms are what need their attention! They advertise that they are "the hotel to the stars".......I highly doubt it!

Needless to say, we will not be returning to this hotel.

Room Tip: Choose a room at another hotel! You will be SO glad you did!
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  • Stayed November 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this review, November 13, 2013
Dear Guest, thank you for taking the time to comment on this last visit and send us a detailed report and photos. I would like to offer my sincere apology for the less than enjoyable stay you had experienced. Clearly a basic function in any hotel is to facilitate restful conditions and I am certainly disappointed that we failed to meet your expectations. I do appreciate your concern and extra time you have taken to bring the several matters to our attention. It is through concerned guests, such as yourself, that we gain insight into areas of our business that require attention. It is disheartening that your experience was marred and we would be grateful to have the opportunity to regain your confidence if you allow us to. You may keep me as your contact if you wish for any future visits and I am glad to assist with your reservations. Please be assured that should you decide to return no amount of effort will be spared to provide you with the first class service and hospitality for which the Sheraton Universal Hotel is known.
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Denver, Colorado
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 12, 2013

Stayed at Sheraton Universal recently while visiting family. As a lifetime Gold found it an older hotel older but nice, pretty much what I expected.
Great attitude and service shown by maids, servers in Club Lounge, Doormen and Valet made it a much more enjoyable stay. Glad to see pool revamping and hope they also deal with older rooms as well. Will stay again because of the service.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this review, November 13, 2013
Dear Guest, you mentioned that you will return because of the service from the Sheraton Team! That is music to our ears as we are all about talking great care of our valued guests, such as yourself. We appreciate you taking the time to give us some feedback and look forward to welcoming you back again very soon!
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1 review
5 of 5 stars Reviewed November 11, 2013 via mobile

Traveling with a child and a large dog it's always been a little bit of a problem to find a hotel that will accommodate us.

The Sheraton at Universal did just that and then some. We were extremely pleased with the service and the accommodations.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this review, November 12, 2013
Dear Guest, we do all we can to help accommodate our guests who travel with kids and pets. Traveling is not always easy and we are happy to help in any way we can. Thank you for letting us be of service to you and yours. We are thrilled that your visit was a success and that you felt comfortable and content. Please keep us in mind for any other future visits!
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USA
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed November 10, 2013

I was greeted by an awful security officer by the name of "Keenan". He was very rude and provided no options for my family. Not to mention he was very aggressive and impersonated a law-enforcement officer. I hope the hotel addresses this huge walking liability issue.

Stayed November 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this review, November 12, 2013
Dear guest, we thank you kindly for your review. We are in the people business and accept nothing less than excellent service. Please accept our deepest apology’s and know that we are following up on your comments. Many thanks for your time and insights.
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Avondale, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 10, 2013 via mobile

Great hotel and very enjoyable stay as to be expected from a Sheriton! We will definitely stay again! Just a five minute walk away from Universal Studios, very convenient & a free shuttle to boot! My wife & I enjoyed the breakfast buffets both days we were there, the food & the service was awesome! Can't wait to come back again! See you guys real soon!!!

  • Stayed November 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this review, November 12, 2013
Dear Guest, we thank you for your lovely review! We are honored to have been of service ! Very convenient , free shuttle, great food and great service makes for a top notch visit as you mentioned. We look forward to welcoming you back again soon, and please feel free to keep me as your own personal contact.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608
Phone Number:
Location: United States > California > Los Angeles > Universal City Area
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#66 Business Hotel in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Official Description (provided by the hotel):
At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton

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