My husband stayed here late September of last year. It our first time in a long time going to Hollywood and Universal Studios. My sister paid for our room as an anniversary present to us. She told me that she paid with a credit card and gave me a form with her signatures & card number & attached was a copy of the card & her license. I go up to the counter to check in- but couldn't. Because there was one signature missing on the form. I had to call my sister and have her fax the hotel another copy of the form. After about 30 minutes of asking the "front desk manager" if she had received the copy & her answer no, I called my sister again and she told me that she has sent 3 TIMES. Another 30 minutes went by & the front desk manager comes out with multiple copies of the form that she received and said that she didn't want to check me in because the form was "illegible". I looked at the form(s) and its not my fault that the printer was out of ink/toner. Iwas so annoyed and upset with this woman. She said she'll go ahead and check me in "BUT wants a clearer form sent to her before I check out." I have never worked in the hotel, so I don't know the importance of ONE signature. But I have worked in customer service & I would think especially at a hotel you would want to make your guests feel as comfortable as possible. My whole day was ruined. We were suppose to stay for 3 days, but we checked out the next morning. I will never again be staying at Sheraton Universal.
- Also Known As:
- Sheraton Universal
- Sheraton Los Angeles
- Los Angeles Sheraton
- Official Description (provided by the hotel):
- At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more less
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