After a tiring flight from Winnipeg to Los Angeles, I needed to rest for 7 hours before my long haul flight to Malaysia. I went to Travelers Aid at LAX and leafed through their folder for a hotel which had a hot tub because my back was killing me and I really needed to relax before my 16 hour flight to Malaysia. Travelers Aid was very helpful and called several hotels that advertised hot tubs. When Crowne Plaza was contacted, they informed Travelers Aid that their hot tub was working so I checked in with them. The room was okay so I took a nap, had dinner, and then changed to check out the hot tub. That's when I received my rude shock. The so-called working hot tub was cordoned off with yellow warning tape, like a scene from CSI, and when I crawled beneath the tape and dunked my toes into the water, it was freezing cold! I thought perhaps it wasn't turned on so I turned it on. The bubbles came up but the water remained cold while I sat beside the freezing "hot" tub for 15 minutes, shivering my butt off! I went upstairs, completely distressed, and complained to the front office, who, instead of apologizing for it, blamed Travelers Aid, who had done absolutely nothing wrong. Later, when I checked out, they wouldn't look me in the eye and were quite rude when I tried to get my valuables out of the safe deposit box. They wouldn't help me when I told them I didn't know how to work the funky box and finally, after shoving around, I managed to get it open.

Please do not stay at this dump!

This hotel doesn't really deserve a 3* rating. Its more a 2.5* rating in my mind. Anyway, its an adequate airport hotel for over night stay but if your a light sleeper i wouldn't recommend it as the rooms arent really soundproof and the aircraft noise is very very loud! I had to move rooms twice as i couldnt sleep and i dont consider myself a light sleeper. Its no wonder they provide earplugs in an amenity bag on your bed.

Overnighted here on transit; the hotel is merely adequate for an overnight stay .. definitely not a 3* other than for the name.
* Decent shuttle service in and out of the airport
* Cleanish rooms
* Below-average beds and paraphenalia

We spent one night at this hotel and was pleasantly surprised. The room was very clean and comfortable with luxury duvet, pillows etc. The bathroom was fairly spacious and the room service food was good although on the expensive side. It was also convenient having a free shuttle to and from LAX airport.

The only downside is the fact that you do hear the planes nearby but since this is a hotel near the airport this is to be expected and did not affect us sleeping!

Overall a very comfortable stay and a definite a place I would stay again!