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“Bad Drainage” 3 of 5 stars
Review of Hilton Los Angeles Airport

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Hilton Los Angeles Airport
3.5 of 5 Hotel   |   5711 West Century Boulevard, Los Angeles, CA 90045 (LAX Area)   |  
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WiFi and Breakfast Bundle
Ranked #81 of 324 Hotels in Los Angeles
Fredericton N.B., Canada
1 review
“Bad Drainage”
3 of 5 stars Reviewed 2 days ago NEW

Our room had bad bathroom sink drainage and our friends could not use their bathroom at all and had to shower in room near by. The rooms charges were adjusted but total return or extra night would have been more appropriate. This experience put a bad taste in our mouths for rest of trip.We all will look for alternate stays in other Hotels next time for sure.

  • Stayed December 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,813 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (310)
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English first
1 review
5 of 5 stars Reviewed 3 days ago NEW

Enjoyed my stay.. very friendly staff and good service. rooms were clean and well equipped. The bus shuttle from the airport was fast and on time. the drivers were friendly and helpful. I used the shuttle bus multiple time and it was on time every time. I will definitely stay there every time I visit Los Angeles.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ulices H, Manager at Hilton Los Angeles Airport, responded to this review, 2 days ago
Happy Greeetings Mohamed E,

Thank you for being very nice in expressing such kind words about your recent visit. Friendliness and genuine care is always our sincere intention so it is good to read that you were able to notice this. We certainly appreciate you allowing us to serve you. For any future visits you might have, please feel free to trust me and contact me via Ulices.Hernandez@Hilton.com. You have me here at your service and promise not to disappoint. Thank you for reading this response and hope you are having a tremendous day!

With Respect,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bakersfield, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

Just a quick night to park car and fly out. Everything was great Only thing was that the HHonors line took longer than the regular one, but not much, and no big deal Beds were extremely comfortable, as always at Hilton. Shuttle was on time and all was well. Room was roomy and comfortable, perfectly great Hilton Experience.

  • Stayed December 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ulices H, Manager at Hilton Los Angeles Airport, responded to this review, 3 days ago
Happy Greetings Leigh P,

Thank you for allowing us the opportunity to read about your recent visit. We thank you for deciding to visit us during this family visit to Los Angeles and please know we are truly grateful. For the mention about the HHonors line, thanks for being honest as this helps us see which areas need a bit of improvement. Your happiness and comfort is our main intention so you have our promise that this is something that will be improved. We hope the flight out of Los Angeles went fine and feel free to trust me with any assistance in the future by contacting me via Ulices.Hernandez@Hilton.com. Thank you for reading this response and hope you and the family are having a nice day.

With Respect,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Top Contributor
69 reviews 69 reviews
10 hotel reviews
Reviews in 43 cities Reviews in 43 cities
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We had a 12 hour layover in Los Angeles before heading to Australia on a late night flight and decided to use our Hilton points to book a room for a few hours. We weren't there for any length of time but this hotel served the purpose of convenience for those few hours before the long flight ahead of us. It was clean but very small. I wouldn't want to stay here more than one night but its location made up for any lack of amenities.

Stayed September 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ulices H, Manager at Hilton Los Angeles Airport, responded to this review, 3 days ago
Happy Hello FloridaLady,

We kindly thank you for taking the time to express your thoughts about your recent experience in the Hotel. With you having many options for Hotel, we genuinely thank you for choosing us and appreciate your visit. As well, thank you for remaining honest. Specially, the comment made about the Hotel serving it's purpose. It is certainly helpful and hope we can have a chance to change your mind about the Hotel as there is truly much more to experience than the initial impression. Please feel free to contact me via Ulices.Hernandez@Hilton.com if another opportunity arises and I promise a 5 star experience for your next visit. Thank you for making time to read this response and hope you are having a phenomenal day!

With Gratitude,
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Merrimack, New Hampshire
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Very nice hotel. Nice room. Great location. Convenient to airport especially with the free shuttle. Several good food options at the hotel. Not cheap but nothing in LA is! Good value for business travel. Staff was friendly, room was clean. Several elevators were out but it did cause much of an issue.

Stayed December 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ulices H, Manager at Hilton Los Angeles Airport, responded to this review, 3 days ago
Happy Greetings Kevin B,

Thank you for expressing such nice words about your recent visit. It is nice to know your expectations were exceeded and thank you for trusting us to provide you with a place to rest. After a probable busy and hectic day, it is wonderful to know you felt taken care of with us. Your trust means everything to us so please know you will always get our best effort to make you happy. If you ever find yourself in Los Angeles and need absolutely anything, please feel free to contact me via Ulices.Hernandez@Hilton.com as you have me here at your service. Thank you for making time to read this response and hope you have are having a nice day!

With Gratitude,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed 6 days ago NEW

This hotel is a great location near LAX if you are traveling further in the United States. It is comfortable and surprisingly not that expensive.

Hire cars are close by if you want to go to Universal Studios which is not far away at all.

Room Tip: Maybe ask for a room on the Southern Side.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ulices H, Manager at Hilton Los Angeles Airport, responded to this review, 3 days ago
Happy Greetings Patrick K,

Thank you for being so nice in expressing such kind words about your recent visit. We are very thankful that you allowed us to serve you and again thank you for the superb review. It is great to hear, as well, that you found much pleasure with the convenient location of the Hotel and competitive room price. We certainly always attempt to do everything to make you comfortable and happy so it is always nice to know the intention was accomplished. If you ever find yourself in Los Angeles and feel we can do something for you, please feel free to contact me directly via Ulices.Hernandez@Hilton.com as we are here at your service. Thank you for making time to read this response and hope you are having a nice day.

With Gratitude,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
76 reviews 76 reviews
12 hotel reviews
Reviews in 38 cities Reviews in 38 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I was lucky and did not have to wait to long for the hotel shuttle at the terminal.

Arrived at the hotel in the evening and the check in lines were very long, waited nearly 20 minutes. Being an airport hotel and coming from a long haul international flight was the last thing I wanted.

Rooms were nice a clean, but the rooms can definitely use more lighting. Elevator waiting time can be long during the morning rush hour

Love the huge lobby area as there are abundance of seats for people to wait. Several food outlets to meet the budgets of different needs. For the fast food junkie, there is a Carl's Jr, that is one block from the hotel.


Stayed December 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ulices H, Manager at Hilton Los Angeles Airport, responded to this review, yesterday
Happy Greetings Raymond L,

Thank you for taking a moment to write about your recent visit. We certainly appreciate the opportunity to serve you and trusting us. Additionally, thank you for mentioning your thoughts about lighting and elevators. Any thoughts are always appreciated as there is always room for improvement. With regards to being a fast food junkie, other than Carl's Jr., let's not forget the other very popular/important option of In-n-out. One of the most popular burger places in town and only minutes away from the Hotel. Hopefully, you are able to experience this option as you will not regret it. Furthermore, if you are ever back in town and need us to do anything for you, please feel free to contact me via Ulices.Hernandez@Hilton.com as you have me here at your service. Thank you for making a moment to read this response and hope you are having a great day!

With Gratitude,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Los Angeles Airport

Address: 5711 West Century Boulevard, Los Angeles, CA 90045
Phone Number:
Location: United States > California > Los Angeles > LAX Area , Westside
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#48 Business Hotel in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Los Angeles Airport 3.5*
Number of rooms: 1236
Official Description (provided by the hotel):
Set just a quarter of a mile away from the Los Angeles International Airport (LAX) and featuring a complimentary shuttle service to and from the airport, the Hilton Los Angeles Airport hotel in California is ideally situated for travelers using LAX. The hotel's 1,234 guest rooms are equipped with WiFi and feature bright, modern furnishings. Keep up with work in the business center, or utilize this Los Angeles hotel's 55,000 sq. Ft. Of meeting space for seminars and conferences. After a busy day, relax in the heated outdoor swimming pool and wind down in the whirlpool. Keep fit in the 24-hour fitness center, or simply enjoy a quiet stroll in one of the hotel's four outdoor garden areas. Enjoy delicious food in one of the hotel's four dining venues. Savor a Chinese breakfast at The Cafe, or experience the delights of northern Italian cuisine in Andiamo at the Hilton Los Angeles Airport hotel. ... more   less 
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Also Known As:
Hilton Los Angeles Airport Hotel Los Angeles
Hilton Hotel Los Angeles
Los Angeles Hilton

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