We stayed at the Hilton LAX on the first night on arrival from the UK for a touring holiday of SW USA.
Having worked extensively throughout the USA I already have wide experience of hotels in almost all US regions.
First thing I did on arrival was to try an connect to wi-fi.
Wi-fi in the rooms is not included in the room rate.
Penny pinching or what?
We stayed in many hotels during our 2 week tour and this was the only hotel that did not offer free wi-fi in the rooms.
Free wi-fi is available in the reception and supposedly in the bar area.
This simply did not work.
I and many other guests were wandering around the area looking for a signal to connect to.
I gave up and used my 4G mobile connection instead.
Next we decided to have a quick drink in the bar before turning in to bed.
One of our sons is under 21 and so we sat in the area next the bar and waited to be served.
We waited and waited ... nothing.
Instead I then approached the bar and asked the barman politely whether I could buy drinks at the bar and take them to our table.
The barman was fine with this but before anything could happen a waitress jumped in was very pushy in saying that I should wait at the table and they'll serve us soon.
So I waited at the table again, and waited and waited.
Eventually on calling a waitress again we were served.
I requested whether they had any snacks and was told she'd be right back with complimentary snacks from the bar.
This never happened.
In all I got a strong feeling that the waitresses were far more concerned in trying to protect their tips and stopping guests like myself getting drinks from the bar directly than they were with true customer service.
This is the feeling I got of the whole experience at this hotel.
It's very expensive but is actually no better than an average hotel.
Putting blingy fake brass everywhere isn't quality of service.
The breakfast was also incredibly expensive and again not better quality than you can get from an average establishment throughout the USA.
In all avoid the Hilton LAX and go for a better value hotel you'll not be missing anything and will most probably get better service and a happier experience.
- Official Description (provided by the hotel):
- Set just a quarter of a mile away from the Los Angeles International Airport (LAX) and featuring a complimentary shuttle service to and from the airport, the Hilton Los Angeles Airport hotel in California is ideally situated for travelers using LAX. The hotel's 1,234 guest rooms are equipped with WiFi and feature bright, modern furnishings. Keep up with work in the business center, or utilize this Los Angeles hotel's 55,000 sq. Ft. Of meeting space for seminars and conferences. After a busy day, relax in the heated outdoor swimming pool and wind down in the whirlpool. Keep fit in the 24-hour fitness center, or simply enjoy a quiet stroll in one of the hotel's four outdoor garden areas. Enjoy delicious food in one of the hotel's four dining venues. Savor a Chinese breakfast at The Cafe, or experience the delights of northern Italian cuisine in Andiamo at the Hilton Los Angeles Airport hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, Priceline, Cheap Tickets, Travelocity, Agoda, Odigeo and Tingo so you can book your Hilton Los Angeles Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Los Angeles Airport Hotel Los Angeles
- Hilton Hotel Los Angeles
- Los Angeles Hilton