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“Prepare to take 40m to get to airport ” 2 of 5 stars
Review of Hilton Los Angeles Airport

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Hilton Los Angeles Airport
3.5 of 5 Hotel   |   5711 West Century Boulevard, Los Angeles, CA 90045 (LAX Area)   |  
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Ranked #79 of 323 hotels in Los Angeles
Baltimore, Maryland
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Prepare to take 40m to get to airport ”
2 of 5 stars Reviewed today NEW

Wonderful hotel. Great food and accommodations. But real downer if 830am flight. Line for bus wraps around lobby. Not enough shuttles. Waited 25 minutes just to get on bus. Then, if United, last terminal drop off takes even more time. Makes a pleasant hotel experience bad.

Stayed September 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (270)
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London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed today NEW via mobile

We stayed the night before our flight home. Efficient check in as I am a Hilton member, there was a bit of a queue otherwise but it was moving quickly. Hotel bar had wonderful staff and good value food which was good quality. Room was large and very comfortable. Despite being very close to the airport it was really quiet. We had just missed a free transfer to the terminal so took a cab which was only $10 so a good option if you are in a rush!! Would stay again.

Stayed September 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, Missouri
1 review
1 of 5 stars Reviewed yesterday NEW via mobile

Stay in this hotel for a layover. Rented a movie on the TV menu and then the TV lost signal. Called and Guest service told me some one is fixing it. But appearantly, it's not fixed before I went
to sleep. Really dissapointed. You should avoid this hotel.

  • Stayed September 2014
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bromma, Sweden
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed here between 5th and 8th of September 2014 with my sister and we both LOVED the hotel!
The lobby is beautiful and has a very convenient bistro cafe (serving Starbucks coffee). Free wifi in the lobby area, but u can get free wifi in your room as well for about $12 per day.
The rooms are very comfortable. Not as fancy as the lobby and other areas in the hotel but more than ok. The beds are amazing.
The pool area is small but enough for your stay. The airport is close but we didn't experience it noisy.

The staff is super friendly and was really helpful with everything!

The area doesn't have much to choose from when it comes to food but if u like to u can eat in the hotel's own restaurants.

I highly recommend this hotel. Especially if u want to be near the airport LAX.

Stayed September 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ulices H, Manager at Hilton Los Angeles Airport, responded to this review, today
Happy Greetings Therese W,

Thank you for allowing us the privilege to read about your recent. As well, thank you for the opportunity you gave us to be able to serve you. It is wonderful to read you were satisfied with your visit and we happily look forward to serve you again in the near future. For any future visits if you feel we deserve one, please feel free to contact me via Ulices.Hernandez@Hilton.com as you can rely on me for anything you need. Thank you for taking a moment to read this response and hope you are having a tremendously joyous day!

With Gratitude,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Check in was easy given there was no queue at the HHonors desk and we were allocated two corner rooms on the top floor. From my perspective there was a little to much "mechanical" noise from the roof based equipment but it did not bother my partner nor our son in the adjoining room.
Views over the airport are impressive as is the sound insulation given the proximity to the runways. Staff appeared friendly and the beds were very comfortable and the room clean. If simply passing through as we were this is a very convenient hotel given the proximity to the airport and the quick shuttle ride.
Yes I would stay here again.

Room Tip: Try and avoid top floor given the noise from the mechanical equipment on the roof
See more room tips
  • Stayed September 2014, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ulices H, Manager at Hilton Los Angeles Airport, responded to this review, today
Happy Greetings UKtraveller055,

Thank you for allowing us the privilege to read about your recent visit. We truly appreciate the points you've taken the time to express. Additionally, thank you for allowing us the opportunity to be able to serve you. We are very lucky and fortunate for the chance you gave us and hope we can welcome you again soon. For any future travels or if further thoughts remain, please feel free to contact me via Ulices.Hernandez@Hilton.com as you have me here at your service. Thank you for taking a moment to read this response and hope you are having a happy day!

With Gratitude,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

After a long drive from Las Vegas to LA, we arrived very tired at 2am to the hotel. It took 15 minutes of standing around to get enough staff available to check us in and obviously our staff member was completely inept. She not only put us in a room with one king bed when we asked for two doubles, but there was already a naked sleeping man in the bed. When we returned to the front desk to inform her of her mistake she didn't even apologize. It was only after we expressed our complete dissatisfaction that she offered us breakfast the next day. She didn't seem to understand how much of a serious breech of security she just allowed.
We then asked for a late check out, since it was 3am by that point and we were all exhausted, she gave us a 2pm checkout after telling us that 12pm was the latest she could give us.... Which we knew from staying in many other hotels that this was obviously not the case.
On top of all of this, house keeping tried to enter our room at 8:23am the next morning and asked 3 more times before 10am, even though we repeatedly told them we were not leaving until 2pm. When we checked out, the front desk staff told us that this type of behaviour from the cleaning staff is common.

This was a very stressful and bothersome hotel. This was the first time I've stayed in a Hilton and I will never again.

Stayed September 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ulices H, Manager at Hilton Los Angeles Airport, responded to this review, today
Happy Greetings Ladyjanedoe,

Thank you for taking a moment to provide us with your feelings in regards to your recent visit. With the points you've mentioned, you are absolutely right in every single thing. Specially after arriving at such a late hour, we should of done everything possible to accommodate to your needs. As our purpose is to ensure you have a comfortable night, please forgive us for missing on your expectations. We only wish we could do something to make up for such a trouble. Although you stated never choosing the Hilton brand in the future, we would like to do what is fair and make it up to your for going through such a troubled night. Please allow us the opportunity to do this and contact me whenever you have a moment via Ulices.Hernandez@Hilton. Again, it is about doing the right thing and hopefully we have an opportunity to speak soon. Thank you for taking a moment to read this response and hope you are having a joyous day!

With Gratitude,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, India
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Nice hotel possibly toilets need refurbishment.overall very good stay and food .nice staff. Easy to get city and studio tours from the friendly concierge desk as tour bus comes to hotel .Will recommend this hotel

Stayed December 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ulices H, Manager at Hilton Los Angeles Airport, responded to this review, yesterday
Happy Greetings Surensbs,

Thank you for allowing us the opportunity to read your feelings about your recent visit. With all the points you've mentioned, thank you for expressing them as they are truly very helpful. As your feelings and views are the only thing that matters, reviews such as yours allows us to know what concerns friendly guests and what areas are doing phenomenal. Again, thank you for the words expressed. Additionally, we appreciate you allowing us the privilege to be able to serve you and hope we can welcome you again soon. In case you visit us again in the future or if further thoughts remain, please feel free to rely on me and contact me via Ulices.Hernandez@Hilton.com as you have me here at your service. Thank you for taking a moment to read this response and hope you are having a beautiful day!

With Gratitude,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Los Angeles Airport

Address: 5711 West Century Boulevard, Los Angeles, CA 90045
Phone Number:
Location: United States > California > Los Angeles > LAX Area , Westside
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Business Hotel in Los Angeles
#79 On the Beach Hotel in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Los Angeles Airport 3.5*
Official Description (provided by the hotel):
Set just a quarter of a mile away from the Los Angeles International Airport (LAX) and featuring a complimentary shuttle service to and from the airport, the Hilton Los Angeles Airport hotel in California is ideally situated for travelers using LAX. The hotel's 1,234 guest rooms are equipped with WiFi and feature bright, modern furnishings. Keep up with work in the business center, or utilize this Los Angeles hotel's 55,000 sq. Ft. Of meeting space for seminars and conferences. After a busy day, relax in the heated outdoor swimming pool and wind down in the whirlpool. Keep fit in the 24-hour fitness center, or simply enjoy a quiet stroll in one of the hotel's four outdoor garden areas. Enjoy delicious food in one of the hotel's four dining venues. Savor a Chinese breakfast at The Cafe, or experience the delights of northern Italian cuisine in Andiamo at the Hilton Los Angeles Airport hotel. ... more   less 
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Also Known As:
Hilton Los Angeles Airport Hotel Los Angeles
Hilton Hotel Los Angeles
Los Angeles Hilton

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