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“Much Better” 4 of 5 stars
Review of Hilton Los Angeles Airport

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Hilton Los Angeles Airport
3.5 of 5 Hotel   |   5711 West Century Boulevard, Los Angeles, CA 90045 (LAX Area)   |  
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WiFi and Breakfast Bundle
Ranked #78 of 323 hotels in Los Angeles
Laguna Niguel, California, United States
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
“Much Better”
4 of 5 stars Reviewed yesterday NEW

A little redemption for the Hilton...thank you for the great service.

I really enjoy the VIP Lounge.

Some feedback: I wish there was more of either a selection of deserts during the desert reception, or at least more description about the fact that it is just oatmeal cookies. It should be called the Cookie Reception. :)

  • Stayed September 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Copenhagen, Denmark
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed yesterday NEW

great service all over from valet to reception, rooms, restaurants and check out. Friendly staff WHO seems emphatetic to tired customers. Very close to airport and an efficient shuttlebus. All over a nice staff.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Top Contributor
103 reviews 103 reviews
43 hotel reviews
Reviews in 54 cities Reviews in 54 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed yesterday NEW

we stayed one night but stored our luggages for 2 weeks while we went to new york, they didn't charge us. there were convenient stores nearby. little noisy. the hotel was ok consider we paid more than 200 for it

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
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SHANGHAI, China
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

This hotel is clean and convient! It only takes you 3-5 minites to get to LAX airport. And there is free shuttle pick you up at airport. Overall, I would like share with my friends! They value our opinion and look forward to hearing about customers.

  • Stayed August 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, England, United Kingdom
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We stayed in this hotel for one night prior to taking an early flight the next morning.

When considering an airport hotel I am on the look out for a few basic things:

1) Noise - this hotel has poor/no sound proofing. The jets flying into LAX could be heard several times during the night and did wake me up. I have stayed at several airport hotels during the last two - three years and this was by far the worst for noise. I am not a light sleeper.

2) Room cleanliness - the room was clean on the whole, however you could tell our room had not been totally finished. A huge pile of washing was left outside the door from the previous guest and small things such as a half full bin was present in the room (from a previous guest). On a plus note the shower in the hotel room was good.

3) Staff - Upon arrival I asked about leaving our rental car for a few minutes while we dropped our bags off. The guy I spoke to was pretty blunt/bordering on rude and seemed to linger expecting a tip - he didn't do anything! The lady at reception who checked us in seemed to be fine until halfway through checking us in decided to start waving to her mate across the corridor. I don't expect a machine, but I do expect to be the focus of the reception staff especially when asking questions about checking out and shuttle pick-up.

I have to be honest, I've stayed in lots of Hilton's and feel this is the worst I have stayed in. As a Hhonours member I am tempted to take my business elsewhere and will definitely not stay in this hotel again.

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  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Pleasant staff and nice amenities. After you drop off your bags, exit and make a right on Century (big street in front of hotel) and go to the very next driveway on your right. I paid $10.50 for the night as compared to the hotel charge of $29.

Stayed August 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We did the park sleep fly. Great deal except you will spend a lot of time in the parking lot searching for a space. The shuttle bus was easy & fast. They gave a beautiful room that was spacious , the water pressure was intense- thought it would tear a limb off. Would definitely use this again if flying out of Lax

Stayed August 2014, traveled as a couple
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Ulices H, Manager at Hilton Los Angeles Airport, responded to this review, 2 days ago
Happy Greetings Jill W,

Thank you for sharing your thoughts about your recent visit. Your words and thoughts signify everything to this Hotel so we are glad you feel highly about the experience. For the areas that caused you a bit a trouble, please accept our apologies. As previously stated, your comments mean everything so please know that efforts on improving the troubles you've expressed will be made. We sincerely thank you for allowing us the privilege to serve you and hope we can welcome you again soon. For any future travels of if you further thoughts remain, please feel free to contact me directly via Ulices.Hernandez@Hilton as it would be a pleasure to be of service to you. From all of us at the Hilton, we hope your having a tremendously happy day!

With Gratitude,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Los Angeles Airport

Address: 5711 West Century Boulevard, Los Angeles, CA 90045
Phone Number:
Location: United States > California > Los Angeles > LAX Area , Westside
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#44 Business Hotel in Los Angeles
#78 On the Beach Hotel in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Los Angeles Airport 3.5*
Official Description (provided by the hotel):
Set just a quarter of a mile away from the Los Angeles International Airport (LAX) and featuring a complimentary shuttle service to and from the airport, the Hilton Los Angeles Airport hotel in California is ideally situated for travelers using LAX. The hotel's 1,234 guest rooms are equipped with WiFi and feature bright, modern furnishings. Keep up with work in the business center, or utilize this Los Angeles hotel's 55,000 sq. Ft. Of meeting space for seminars and conferences. After a busy day, relax in the heated outdoor swimming pool and wind down in the whirlpool. Keep fit in the 24-hour fitness center, or simply enjoy a quiet stroll in one of the hotel's four outdoor garden areas. Enjoy delicious food in one of the hotel's four dining venues. Savor a Chinese breakfast at The Cafe, or experience the delights of northern Italian cuisine in Andiamo at the Hilton Los Angeles Airport hotel. ... more   less 
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Also Known As:
Hilton Los Angeles Airport Hotel Los Angeles
Hilton Hotel Los Angeles
Los Angeles Hilton

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