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“Disappointing Stay” 3 of 5 stars
Review of Hilton Los Angeles Airport

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Hilton Los Angeles Airport
3.5 of 5 Hotel   |   5711 West Century Boulevard, Los Angeles, CA 90045 (LAX Area)   |  
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Special Offer
WiFi and Breakfast Bundle
Ranked #84 of 339 Hotels in Los Angeles
Rancho Cucamonga, United States
1 review
1 helpful vote 1 helpful vote
“Disappointing Stay”
3 of 5 stars Reviewed June 13, 2013

Toilet was clogged, the shower water handle did not work the water temperature correctly, needed replacement which was not done, many electrical power outlets in room were non-functional, extremely hard beds. Limited selection on all hotel restaurant menus. $31 for a hamburger and fries. Extremely expensive parking, $36 per day. No free in-room Wi-Fi.

  • Stayed June 2013, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,160 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lamar, Mississippi
Top Contributor
128 reviews 128 reviews
37 hotel reviews
Reviews in 41 cities Reviews in 41 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 12, 2013

While it has a very nice concierge floor, I barley had time to enjoy it. Hotel is nice, parking and airport access is easy, just a real nice spot before catching a flight. Concierge floor would be best to get (16?) if possible.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
85 reviews 85 reviews
28 hotel reviews
Reviews in 38 cities Reviews in 38 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed June 12, 2013

Stayed here for 2 nights in May and June. Would recommend asking for a room that faces away from the runway if noise is an issue for you. Great location, convenient shuttle bus plus a bus stop right outside the hotel, with buses to Santa Monica and Manhattan beach

Room Tip: away from the runway if noise is an issue or on the runway side if you like watching airplanes take...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonLAX, Guest Experiences at Hilton Los Angeles Airport, responded to this review, June 12, 2013
Hi SkippyTravellerChick,

Thanks so much for the great review! The north side of our hotel is much quieter; that's a great tip for future guests who may be bothered by any noise from the airport. If there's anything we can do to earn a perfect score next time, please let me know! Take care.

Tim Gilmour
Tim.Gilmour@Hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
la, United States
1 review
4 of 5 stars Reviewed June 11, 2013

Great service and cleanliness. The only problem was internet access and getting that corrected, other than that great place, clean, quiet and efficient. Allow enough time to get to the airport as the shuttles fill up quickly.

  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonLAX, Guest Experiences at Hilton Los Angeles Airport, responded to this review, June 12, 2013
Hi Deprise B,

Thanks for the great review! I apologize for any trouble you had with the internet, and I hope that got fixed for you. Glad you enjoyed your stay here. Hope we see you again!

Tim Gilmour
Tim.Gilmour@Hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 10, 2013

We stayed at the Hilton Los Angeles Airport due to the convenient location to LAX since we were only spending one night as a stop over between Chicago and Hawaii. They offered a rapid shuttle service and the room was virtually soundproof. We never heard the airplanes from our room. The staff were delightful and even upgraded our room at checkin. On the down side the decor was dated and there was a need for some basic maintenance. Additionally the dining options were very limited and overpriced.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonLAX, Guest Experiences at Hilton Los Angeles Airport, responded to this review, June 12, 2013
Hi Lisa G,

Thanks so much for the great score! I'm glad you were able to get an upgrade and have a quiet room. Perhaps a rate that includes breakfast would work better for you next time and save you some money as well. If there's anything I can do for you in the future, please don't hesitate to contact me. Thanks again.

Tim Gilmour
Tim.Gilmour@Hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Juan, Puerto Rico
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 9, 2013

We just stayed in this hotel on a trip back home from a Disneyland Vacation. Selected this hotel because of its convenient location to the Los Angeles Airport, since we had a very early flight.
Great hotel, great service!!! Shuttle on time.

The only down is since you are so close to the airport, you might hear some planes flying close by, but that will happen on any hotel close by.
Hilton evening reception was great and well stocked with food and drinks. Will stay again if in the area.

Room Tip: Choose preferred rooms, the extra money will be worth on the continental breakfast and the evening...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loughborough
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 9, 2013

Only spent one night here on arrival in States but it was the best Hotel out of the 5 we stayed in whilst touring California and Las Vegas. Excellent staff couldn't do enough to help. Free Wi Fi in Lobby. Excellent breakfast and lots of places to eat on the doorstep.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Los Angeles Airport

Address: 5711 West Century Boulevard, Los Angeles, CA 90045
Phone Number:
Location: United States > California > Los Angeles > LAX Area , Westside
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#53 Business Hotel in Los Angeles
#60 Family Hotel in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Los Angeles Airport 3.5*
Number of rooms: 1236
Official Description (provided by the hotel):
Set just a quarter of a mile away from the Los Angeles International Airport (LAX) and featuring a complimentary shuttle service to and from the airport, the Hilton Los Angeles Airport hotel in California is ideally situated for travelers using LAX. The hotel's 1,234 guest rooms are equipped with WiFi and feature bright, modern furnishings. Keep up with work in the business center, or utilize this Los Angeles hotel's 55,000 sq. Ft. Of meeting space for seminars and conferences. After a busy day, relax in the heated outdoor swimming pool and wind down in the whirlpool. Keep fit in the 24-hour fitness center, or simply enjoy a quiet stroll in one of the hotel's four outdoor garden areas. Enjoy delicious food in one of the hotel's four dining venues. Savor a Chinese breakfast at The Cafe, or experience the delights of northern Italian cuisine in Andiamo at the Hilton Los Angeles Airport hotel. ... more   less 
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Also Known As:
Hilton Los Angeles Airport Hotel Los Angeles
Hilton Hotel Los Angeles
Los Angeles Hilton

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