I flew in late at night from Chicago.
The bus took forever, and I say that because other hotels busses showed up a couple of times before the Hilton bus did. However, the driver was an older gent, very nice and concerned with everyones complaints and he was busting his back to accommodate.
Then the wait in line to check in was over 20 minutes, with staff behind the counter but not logging in to help. Yikes it is 11:45 PM and waiting was not good service.
After that I get a smoking room. Really are people still smoking and does Hilton have co dependency issues? I have not seen ashtrays in a room in years. I even quit 11 years ago because it was so unsocially appropriate, once I moved to California. So do you think I am going to get my room changed and wait another 20 minutes? Not. I went to bed.
In the morning I told the gal of my disappointment. She gave me 25% discount off the room.
I did not ask. I just wanted to let her know that on a Wednesday night when I bet they were maybe 60% occupied, they could have upgraded a tired prospective new customer to a delightful experience without having to say sorry because they underserved me.
- Official Description (provided by the hotel):
- Set just a quarter of a mile away from the Los Angeles International Airport (LAX) and featuring a complimentary shuttle service to and from the airport, the Hilton Los Angeles Airport hotel in California is ideally situated for travelers using LAX. The hotel's 1,234 guest rooms are equipped with WiFi and feature bright, modern furnishings. Keep up with work in the business center, or utilize this Los Angeles hotel's 55,000 sq. Ft. Of meeting space for seminars and conferences. After a busy day, relax in the heated outdoor swimming pool and wind down in the whirlpool. Keep fit in the 24-hour fitness center, or simply enjoy a quiet stroll in one of the hotel's four outdoor garden areas. Enjoy delicious food in one of the hotel's four dining venues. Savor a Chinese breakfast at The Cafe, or experience the delights of northern Italian cuisine in Andiamo at the Hilton Los Angeles Airport hotel. ... more less
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- Also Known As:
- Hilton Los Angeles Airport Hotel Los Angeles
- Hilton Hotel Los Angeles
- Los Angeles Hilton