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“Evening Diamond / Executive Lounge Service is excellent” 4 of 5 stars
Review of Hilton Woodland Hills

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Hilton Woodland Hills
3.5 of 5 Hotel   |   6360 Canoga Avenue, Los Angeles, CA 91367   |  
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Ranked #44 of 322 hotels in Los Angeles
Washington DC, District of Columbia
1 review
“Evening Diamond / Executive Lounge Service is excellent”
4 of 5 stars Reviewed May 23, 2013

The hotel rooms are average with nothing fancy but have everything you need though. My room was very clean. If you happen to qualify for the executive lounge, the evening service with Rosie is great. She makes you feel like you are coming home to see family. She greets with a smile and makes you feel pampered and as if she truly cares about your day:) I would go back to the hotel just to see her again! I didn't give 5 starts because the rooms were a little dated. The halls had new carpet and the bedding was comfortable. The front desk staff and room service staff are very friendly and the food was excellent. Steps away is the Cheescake factory if you want a change and the mall is right around the corner. Nice location.

Room Tip: Room 801 was much bigger than the avg rooms and the view of the hills was nice. Not sure if all the...
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Babette S, Director of Food and Beverage at Hilton Woodland Hills, responded to this review, May 28, 2013
Dear Koala T,
Thank you for taking time to fill out our survey regarding your recent stay with us at the Hilton in Woodland HIlls, CA. It was nice to read about Rosie making you feel "like coming home", her charm and smile certainly warms you but also to read the front desk and room servcie were also great. We love to hear our guest feedback both good and bad as it allows us to praise and rectify issues as we truly value your opinion! We look forward to seeing you in the near future.
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676 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
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English first
Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed May 21, 2013

We stayed on the Executive Floor which provided access to the Lounge. What a warm reception we received from the Concierge (Rosie) there! And we noticed that all who came into the Lounge were greeted with Rosie's wonderful smile and desire to make sure everyone was comfortable and well-served. My husband and I have stayed on the Executive Floor at different Hilton locations where the food always has been tasty and appealing. But we don't think that any can surpass the kind of hospitality we experienced with Rosie at the Woodland Hills.

Green Features: The hotel invites guests to be eco-friendly in their towel use and their request for changing bed linens.
  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Babette S, Director of Food and Beverage at Hilton Woodland Hills, responded to this review, May 28, 2013
Dear Tia1482,
As traverlers who know travel and accomadations well we appreiated reading your comments regarding your recent stay with us at the Hilton in Woodland Hills, CA. We all strive to offer good value in both quality of product and service but as you know service is about emotion and it was touching to read your comparison of service in other hotels. Rosie genuinely enjoys what she does and we were all pleased to read that she also touched your hearts. We look forward to your return visit to our hotel when in this area. In the meantime, thank you again and happy travels ~
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San Diego, California
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 20, 2013

Great hotel with everything we needed for a restful 2-night stay. Staff accommodated nicely, and even upgraded our room! Nicely updated, sparkling clean and roomy. However, if you are in a corner room, beware the oddly placed coffee table (between the bed and the bathroom) on which if you are like me, you may knock your knee during the night. Access to rooftop tennis courts. We were tired after long days at work, but walked to adjacent Cheesecake Factory to pick up a take-out order and shockingly were back in only 10 minutes! Starbucks also walkable....across the street. Parking charges of $14 weekday and $9 for weekend were a turnoff, but didn't have to worry about safety. Near 101, but if you are traveling north the highway access is less accessible. Did not use the pool/spa.

Room Tip: If you are in charge of a group, ask for some special consideration.
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Green Features: Conscientious attention to preferences on conservation.
  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 20, 2013

After 8 years of coming to this hotel it is time to say goodbye. I will definitely comeback on vacation as the staff here is amazing along with the location. First I want to thank Babette for being accessible and listening to the frequent guest for suggestions and make changes in the concierge lounge for the better of the guest both for breakfast and evening reception. I also want to recognize Rosie for making the guest feel welcome and always going beyond her duties to ensure we guests have a great experience. I also want to thank Ann, Eduardo and the rest of the front desk crew for their excellent service and always making me feel a valued customer. I also would like to thank the valet parking crew Danny, Mark & Maurice for always remembering me and using my name at checking or any time I would call in the car or get the car. This hotel has a great location and a great staff that
makes it a must to stay at.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Babette S, Director of Food and Beverage at Hilton Woodland Hills, responded to this review, May 28, 2013
Dear ES,

On behalf of our entire staff we have enjoyed your business and friendship over the eight years and know that you are considered family. Your interest and feedback as a frequent traveler has benefited many fellow travelers and we will miss your feedback. As part of our extended family we wish you well and look for the time you can travel back to our hotel whether for business or pleasure to see your old friends! We will be waiting for you, in the meantime we wish you good health and good fortune ~Your Friends at HWH ~
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Simi Valley, California, United States
1 review
5 of 5 stars Reviewed May 19, 2013

We had a wonderful meal in your hotel restaurant, it was beautifully presented when served, and very tasty.
Our waitress name was Rosie...we want to commend her our her wonderful, friendly service.
We would most definitely return there for another great meal. It was a good experience or us.
Thank you, David & Wanda Krantz
805.522.5313
Simi Valley, CA

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Babette S, Director of Fooda and Beverage at Hilton Woodland Hills, responded to this review, May 28, 2013
Dear Wanda and David Krantz,

It was such a pleasure to read your comments regarding your recent visit to our Brasserie restaurant. Both the Chef and I appreciated your eye for detail regarding the presentation of food since we eat with our eyes first, then the flavor! Last but certainly not least the service. Our staff was so pleased to see that you remembered their name and service and we hope that you will frequent our restaurant often since you are in the local area.
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Dunnet, United Kingdom
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 18, 2013

Stayed here for 2 nights at start of holiday in California. Hotel is easy to find, just off freeway and within walking distance to quite a few restaurants, we ate out both nights so cannot comment on hotel restaurants? Hotel seems mostly to cater for business so staying at weekend meant it was quiet, parking is a lot cheaper at weekends. Room good size and well appointed but very noisy air conditioning. Hilton gold member meant free wifi and lounge access although this is closed at weekend.

Room Tip: Corner room is good value
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed May 17, 2013 via mobile

I've stayed in this location several weeks in the past few months. Every front-of-house staff member I enteract with are each gracious, kind, caring, and make it an enjoayable place to spend time while on the road in this area. Rosie in the executive lounge area makes every evening much more enjoyable with care and attention she gives to her guests like me. Highly recommended.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Babette S, Director of Food and Beverage at Hilton Woodland Hills, responded to this review, May 28, 2013
Dear NickFromTN,
Well I must say it was qutie nice to read about your comments regarding the friendly and caring service that you experienced from all of our front of house employess. I would like to give praise to our HR director who ensures we are all trained and retrained on customer service and she will be delighted to read your comments as well. Your special mention of Rosie for her service will also be shared and we look forward to your return visit to our property in the near future. Thank you agian for takig the time to respond.
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Additional Information about Hilton Woodland Hills

Address: 6360 Canoga Avenue, Los Angeles, CA 91367
Phone Number:
Location: United States > California > Los Angeles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Business Hotel in Los Angeles
#44 On the Beach Hotel in Los Angeles
#47 Family Hotel in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Woodland Hills 3.5*
Official Description (provided by the hotel):
A full-service hotel located within Warner Center in Woodland Hills. The Hilton Woodland Hills hotel offers modern amenities in the warm, Southern-California climate and is located near Los Angeles attractions including Universal Studios, The Getty Center, Malibu Beach and Hollywood. Our 326 guestrooms are the largest in the area and include wireless internet access, 37” LCD HDTV’s, and Hilton’s Serenity bedding collection. The hotel is walking distance to many fine restaurants, premier shopping and entertainment. ... more   less 
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Also Known As:
Hilton Woodland Hills Hotel Los Angeles
Hilton Hotel Woodland Hills
Los Angeles Hilton
Hilton Los Angeles

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