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“Nice, but . . .” 3 of 5 stars
Review of Royal Palace Westwood

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Royal Palace Westwood
2.0 of 5 Hotel   |   1052 Tiverton Ave., Los Angeles, CA 90024 (Westside)   |  
Hotel amenities
Ranked #79 of 324 Hotels in Los Angeles
GreenLeadersSilver level
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Nice, but . . .”
3 of 5 stars Reviewed August 8, 2013

The hotel is acceptable, but in spite of the sign in front of the hotel that proclaims "high speed internet in the room," internet access in the rooms are almost non-existent.

The hotel's name suggest that it will be a grand place, but you should expect "motel." The hall ways are worn down, with marks on the walls. However, the rooms are reasonably nice - large beds and more space than is typical with the cookie-cutter hotel rooms.

The person who took our reservation, Robert, confirmed a king bedded room, but when we arrived we were told that there were only double queens available.

The killer is the internet. It is the slowest internet I have ever experienced in the first world. It equals part of remote Africa for its download speeds.

Too bad, our daughter starts at UCLA in the fall and we were hoping to find a place where we could stay when we would come to visit. Apparently, we will keep looking.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff S, General Manager at Royal Palace Westwood, responded to this review, August 9, 2013
Hi Brad,
I am sorry we did not exceed your expectations during your visit here to UCLA. I wish to take this opportunity to inform you (for the future) that we are in the final stages of approving an interior make-over, including New Hallway Carpets, New Wallpaper, Improved Lighting, We have completed installation of the most updated RFID Key system for Securing your Guest Room. and are also aware of, and addressing our aging Wireless Infrastructure with a soon to be completed Upgrade to the latest Wireless / Internet Technology. I expect all of these upgrades and improvements to be completed by years end, if not sooner. I hope that you will give us another chance to to show how we have (are) addressing your concerns.
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191 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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El Cajon, California, United States
1 review
1 of 5 stars Reviewed July 31, 2013

I made a reservation for one night on Expedia. The hotel was full so Expedia automatically booked me for the first night that was available. Obviously, this was not the night I had wanted to stay. Five days before my room was booked the front desk called and told me that they couldn't run my credit card. I told them that I had never intended to book that night and I was about to cancel the reservation through Expedia 72 hours out. The man cursed me and called me a deadbeat! He said that I had better give him a credit card he could run or he would pursue me through collections. I called back five minutes later and asked for the name of the hotel manager. Front desk told me that they didn't have a manager. Needless to say, I will never book another reservation again. Its employees have no respect for their intended guests, and they have no business being in the "hospitality" industry.

Stayed July 2013, traveled on business
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Jeff S, General Manager at Royal Palace Westwood, responded to this review, August 22, 2013
I would like to take this opportunity to address some of your concerns. First, We have a long standing relationship with Expedia, and offer very flexible cancellation policies depending on the type of booking you make. Our policy, as I can not officially speak for Expedia, is to book & confirm rooms based ONLY on availability, we do NOT just book the next available date or room type without YOUR consent. That being said, automatically booking the next available date is not the norm. When booking through Expedia, THEY collect your credit card info, then block a room and send us the details to which we bill Expedia upon your departure. The front desk is instructed to always refer any guest who book through a OTA (Expedia, Booking.com ETC) to contact them directly in order to modify, change or cancel a booking. We CAN only assist guest who book with us directly as in that case WE maintain the records ourselves. So there is NO reason for us to contact you regarding validity of a credit card, Regarding not having a manager, YES, we have a manager, I am usually available during normal business hours, and also after hours for emergencies, all of the Guest Service Agents are instructed to give my contact info, or collect yours for me to return a call. As I was NOT aware of this alleged incident, until this review was posted, I was unable to assist you personally, as is our policy regarding any and all complaints in a timely manner.
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Houston
Senior Contributor
36 reviews 36 reviews
34 hotel reviews
Reviews in 30 cities Reviews in 30 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed July 7, 2013

My wife and I went to LA this last weekend just for fun. Westwood is an ideal location in LA for a good central location to things a lot of tourists would like to see, and it is a charming neighborhood. It is perfect if you have any business at UCLA or its medical center. The hotel is easy to find and close to the 405 express way, a few blocks from Wilshire and Santa Monica. This hotel, like many in central LA, is an older building, but very well maintained with comfortable beds. The rooms are surprisingly large -- the suite we stayed in was probably around 400 square feet -- and the beds are comfortable and sheets are soft. There is a fridge and microwave in the room. Pillows were a little too large for my tastes. The price is good by LA standards and the area is quiet at night. Desk staff were helpful and friendly. The parking is free and convenient (important!!!). Forget the breakfast, though, it is in a tiny little room and consists of coffee like battery acid, some dried out pastry or bread, some Cheerios and related cereals, and an electric automatic pancake maker that is fun to use but which results in an inedible product. There is lots of food in the neighborhood, so seek breakfast there if this is important to you. The AC consists of wall units, but they work well, albeit a touch noisy. WiFi was fast when it worked but seemed a bit intermittent at times.

Adding it up though, I would not hesitate for a second to stay there again.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kfar Saba
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 6, 2013

We've stayed for one night in march 2013, and were a bit doubtful about a place calling itself " Royal palace", which is really a bit grand, but besides this is a gem in the expensive neighborhood of Westwood. The rooms are spacious, the beds comfy, and even the breakfast has its merits.And all of Westwood on your footstep!
Very recommended!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
west sussex
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 25, 2013

Lovely big rooms, clean, routers in every room so the internet worked. These are almost apartments – with a proper kitchen section.Good auto breakfast (they even have a machine that magicaly produces pancakes) Plenty of shops within walking and Jerry’s deli is only a couple of blocks. We were seeing friends in Los Angeles and this was a great place to relax, get your washing done and spread out a bit.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos Aires, Argentina
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 9, 2013

Nice and big room, clean and not noisy at all. Price/value ratio very good and good breackfast. Very well located, near UCLA in a walkable area. Also near -by car- to Hollywood attractions and Beverly Hills. Very recommendable

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Senior Contributor
35 reviews 35 reviews
30 hotel reviews
Reviews in 28 cities Reviews in 28 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 3, 2013

We stayed here twice in March/April '13 and can definitely recommend this hotel.
Located beside UCLA and within short drive to Santa Monica and Hollywood.
Great restaurants in Westwood too.
Rooms we stayed in were very clean, staff were helpful.
The hotel has free parking for guests and a basic breakfast too.

Room Tip: Ask for a room at the front
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Palace Westwood

Address: 1052 Tiverton Ave., Los Angeles, CA 90024
Location: United States > California > Los Angeles > Westside
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service
Hotel Style:
#17 Green Hotel in Los Angeles
#59 Family Hotel in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Royal Palace Westwood 2*
Number of rooms: 36
Reservation Options:
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Also Known As:
Royal Palace Westwood Hotel Los Angeles
Royal Palace Westwood Los Angeles

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