My adult son and I stayed here one night. The rooms were filthy, including hallways, carpet, bedding, and walls, but the price was too good to pass up. Well, we should have passed. On returning to our room late at night, we discovered our electronic door lock no longer worked. After about 40 min. of running back and forth from the lobby to our rooms to prove to the clerk that our door lock did not work, the clerk gave us another room for the night. We slept in our day-old clothes with all our luggage in the original room: no toiletries and had to forgo vital nighttime medications. Harry, the morning clerk, refused to comp our room, stating that he comped the first room (well duh, we couldn't get in), but we would be charged for the alternate room, regardless of our not having our possessions with us. I called Motel 6's guest relations while standing in front of him, filed a complaint, and made it clear I would be requesting a chargeback from my CC company. Harry stood his ground. As we left, another guest who was checking out told us that he had run into similar problems with the (family owned?) management: "They don't budge an inch."
- Also Known As:
- Motel 6 Van Nuys Hotel Los Angeles
- Motel 6 Van Nuys Hotel
- Comfort Inn Los Angeles
- Los Angeles Comfort Inn
- Official Description (provided by the hotel):
- Welcome to Motel 6 Van Nuys in Van Nuys, California. Motel 6 Van Nuys is situated in the heart of San Fernando Valley just minutes from Universal Studios, Six Flags Mountain, and many other local attractions and restaurants. This Motel 6 offers an outdoor pool and free WiFi in all guest rooms. Local Business / Attractions: Valley Presbyterian Hospital: 0.4 mi, Promenade Shopping Mall: 8.9 mi, NBC Studio Tours: 9.4 mi, Universal Studios Hollywood: 9.4 mi, Hollywood Bowl: 10.9 mi, Hollywood Walk of Fame: 11.8 mi, Los Angeles Zoo: 12.1 mi, UCLA: 15.5 mi, Los Angeles Convention Center: 18 mi, Six Flags - Magic Mountain: 18.6 mi, Airports: Van Nuys Airport: 1.8 mi, Burbank - Glendale - Pasadena Airport: 7.1 mi, Los Angeles - International Airport LAX: 19.5 mi, Camarillo Airport: 39 mi. Motel 6 Policies: Check-in age is 18 years or older. ... more less
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