The hotel has been renovated recently and was nice overall. I've stayed here many times in the past as it is very conveinently located to Anheuser-Busch brewery. The neighborhood is not the greatest and would not recommended walking around the area after dark. The rooms are very nice. The only real negative is how small the bathrooms are. I think they needed a shoehorn to insert the toilet between the counter and the bathtub.

The area around made me nervous & when I heard the gentleman at the front desk say they have 24 hour security I did wonder where. The gentleman that evening checking us in was super nice, greeted me properly & just had a wonderful smile. The view was that of an industrial area, the rooms were nice. Appears the halls were recently remodeled but the way it was done seemed of poor quality. The beds were COMFORTABLE. Bathrooms clean and with the exception of a light we said had a ghost everything worked. Breakfast while free was sadly cold. The coffee was also cold which was odd. Good selection just wish it was not ice cold. Front desk clerk when checking out & leaving was not very personable. Overall worked for a last minute decision and would stay at the location again if price was still good. Better than other known brands.

I recently stayed here for two nights while doing business in Encino. Although my room could have used updating (worn carpet), it was in reasonably good shape and clean. The front desk staff and breakfast room staff were very friendly. I accidentally left my watch in the room (an anniversary gift from my husband). I called soon after checking out of the hotel and they went immediately to the room to find it. They held if there for me in safe keeping for three days until Fedex could pick it up and return it to me. During the process I spoke to several people who were pleasant and reassuring. They were very trustworthy and honest.

I booked a room at this hotel for my boss, and the location for the event ended up changing. I called the hotel 2 weeks prior to the date of the stay and I was informed that I cannot cancel the reservation as it was booked on a "book early and save" special. Granted I should have paid attention to the fine print, I did not as I've made this mistake before and other hotels will allow me to cancel the room without being penalize, but they value our business. After the hotel employee informed me I could not change it, I asked to speak to the manager. Eventually, I spoke to the general manager and she informed me that they would not cancel the reservation and I should have paid attention to the fine print. I was appalled by the way she spoke to me and I left her know that we (Kaiser Permanente) would not use their establishment ever again. She said "that's fine". I've worked in customer and I am floored a general manager would speak to customer in the fashion. I have let anyone who will listen to me know what happen to me, and ask them not to book at this establishment!