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“Best in Los Angeles” 5 of 5 stars
Review of Airtel Plaza Hotel and Conference Center

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Airtel Plaza Hotel and Conference Center
3.0 of 5 Hotel   |   7277 Valjean Ave., Van Nuys, Los Angeles, CA 91406   |  
Hotel amenities
Ranked #76 of 339 Hotels in Los Angeles
Certificate of Excellence 2014
Cuernavaca, Mexico
2 reviews
1 helpful vote 1 helpful vote
“Best in Los Angeles”
5 of 5 stars Reviewed September 17, 2012

We've stayed at the Airtel Plaza three times this year. The hotel staff is the best I've ever found anywhere. The restaurant service is excellent...the best Eggs Benedict, delicious fresh fruit, interesting and delicious appetizers and main dishes for evening dining. The administrative staff is helpful and accommodating. Our hotel room has always been impeccable. One has quick access to the 405, and yet the hotel is not at all noisy....We would go back in a minute!

Room Tip: We enjoy seeing aircraft land and take off, so we prefer a room with a view of the tarmac. Noise is...
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CristinaCalomeni, Front Office Manager at Airtel Plaza Hotel and Conference Center, responded to this review, September 18, 2012
Dear guest: thank you for your kind review. We will share your feedback with our team. We are so happy to know you will be back...over and over!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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387 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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Mullica Hill
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 2, 2012

Great place to stay when stopping intown for business. Quiet, clean, and service staff is good. Ive stayed here twice and i think its great for a place to stay while in town. Not a vacation hotel. Breakfast buffet amazing

Room Tip: Upgrade to remodeled room.
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  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CristinaCalomeni, Front Office Manager at Airtel Plaza Hotel and Conference Center, responded to this review, September 18, 2012
Dear guest: thank you for your review. Our goal is that our guests enjoy either here on business trips or for leisure. We hope you will be back soon!
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Los Angeles, California
1 review
5 of 5 stars Reviewed September 1, 2012

I stayed at this hotel for two nights with my fiance, and had a great experience at this hotel. The employees were all very nice and helpful, especially for their front office staff members Felipe and Sylvia. They were very respectful of my needs and helped accomodate me in a very nice and quiet room. My fiance had a broken leg and they were extremely helpful to us with our bags and other services. I recommend this place to anyone that is coming to stay in the valley and in LA.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CristinaCalomeni, Front Office Manager at Airtel Plaza Hotel and Conference Center, responded to this review, September 4, 2012
Dear guest: thank you for your review. We are glad you enjoyed your stay with us and we are happy you are one of our repeat guests! Looking forward to having you back!
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London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 13, 2012

I was quite apprehensive having read some reviews, but i had a great time. The planes do not affect your stay at all as they are not that frequent. I thought it was a feature and Airtel should get a viewing platform.
Upon arrival, Chrisina realised wihout me saying anything that i needed an extra bed and changed my room with no fuss (or charge). The room was comfortable and I loved the bathroom area.
The staff were great, friendly, helpful and informative especially Robert when it came to sports and other matters. My son and I didn't have enough time to do all LA but what we did had was assisted by the hotel and their services. I would stay at Airtel again and recommend it

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CristinaCalomeni, Front Office Manager at Airtel Plaza Hotel and Conference Center, responded to this review, August 15, 2012
Dear guest: we are pleased to know you enjoyed your stay with us and we were helpful. Thank you for taking the time to review us! We are looking forward to having you back on your next trip to LA!
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Ogden, Utah
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 12, 2012

The hotel is clean, the rooms are basic hotel rooms, but the ammenities could be better. It was advertised on priceline as including a free breakfast buffet and free parking. When we got here and checked in, we were told that we would have to pay an additional 10.00 per night for parking. When we asked about the free breakfast, we were informed that if you don't book through their website, you don't get the free breakfast. They want you to pay an additional 13.00 per person for the breakfast! There aren't a lot of fast food choices in the area either.The hotel itself isn't too bad, a little old, but clean. If you need a hotel in this area, I would only book it through their website - save yourself all the extra charges.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CristinaCalomeni, Front Office Manager at Airtel Plaza Hotel and Conference Center, responded to this review, August 16, 2012
Dear Guest: we are sorry to read you were disappointed; however, we do not advertise free breakfast or parking on Priceline. We would not want to mislead lots of travelers by posting false info. Thank you for taking the time to review us!
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Toowoomba, Australia
1 review
5 of 5 stars Reviewed August 10, 2012

My two daughters and I recently stayed at Airtel Plaze for 15 nights and I would thoroughly recommend this hotel for any future accommodation requirements. The staff went above and beyond their duty to help us in every way possible, providing transport to anywhere we asked (within boundary limits), preparing high quality food and beverages in the restaurant, room service or when we were lazing by the pool, and staff were courteous and pleasant at all times. The rooms were spacious and comfortable and were a home away from home for us for two weeks+. The distance from the centre of Los Angeles/Hollywood was of no concern as Airtel staff provided transport to public transport which was readily available and we easily navigated our way to all destinations we chose to visit, eg. Warner Bros Studios, Hollywood, Santa Monica, Venice Beach and Universal Studios. I will have no hesitation in rebooking Airtel Plaza if we decide to visit Los Angeles any time again soon. Thank you so much Airtel Plaza Management and Staff :)

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CristinaCalomeni, Front Office Manager at Airtel Plaza Hotel and Conference Center, responded to this review, August 14, 2012
Dear guest: thank you so much for your review! We are SO happy to know you had a great time and you are looking forward to being back! We are looking forward to having YOU back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Mateo, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 28, 2012

I booked this hotel through Bookit.com because it said it was a ten minute drive to U/S, however, it was Not! I might be if your driving 80 and ther were no traffic. The front desk staff gal that checked me in was not very friendly and a bit unproffesional as she and another staff membered joked around, as she aas checking me in. I tried several times to reach room service, but no one ever answered my calls, so my son and I gave up and got in our car to get a bitd to eat, only to get stuck at the gate! We couldnt leave the parking without a special parking ticket, which sas supposed to have been given to me at the time of check in! The area is very scary and I would never walk at night here! I do not recommend this hotel and do not plan on staying here avain! BTW: The room was okay, the bathroom tub looked old and dirty, long ugly hair on the floor, eeek! But, the bed it self was comfy. If you dont mi d the constant plains flying over, youll be okay.

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CristinaCalomeni, Front Office Manager at Airtel Plaza Hotel and Conference Center, responded to this review, July 30, 2012
Dear guest: we are deeply sorry to read you had such a negative experience. We are definitely not happy to know our staff did not welcome you the appropriate way and the rest of your stay with us did not go as we wish it had gone. Your review will be used as a re-training tool for all of us. In the meantime, I do understand how you feel, but should you decide to give us another chance, please contact the management directly. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Airtel Plaza Hotel and Conference Center

Address: 7277 Valjean Ave., Van Nuys, Los Angeles, CA 91406
Location: United States > California > Los Angeles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Best Value Hotel in Los Angeles
#38 Business Hotel in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Airtel Plaza Hotel and Conference Center 3*
Number of rooms: 267
Official Description (provided by the hotel):
From the modern, hangar-inspired architecture to the 24-foot Pan Am 747 suspended in the lobby, everything about the Airtel Plaza feels fresh and exciting, perfectly capturing the “in the moment” spirit of visiting someplace new. Access is everything in Los Angeles, conveniently located next to Van Nuys Airport, there’s only one hotel -the Airtel Plaza Hotel & Conference Center. ... more   less 
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Also Known As:
Airtel Plaza Hotel Los Angeles
Airtel Plaza Los Angeles
Airtel Hotel Van Nuys
Airtel Los Angeles

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