I have stayed at this hotel probably 10 times over the last couple of years and am an Elite Marriott member. After a long drive down from SF I was looking forward to a quick bite, a shower and some rest. After a normal greeting, I asked whether they had room service (it was 9:35pm). The young man told me that I had missed it, as they close at 9:40. This seemed a bit unusual, and I was especially taken aback by his "gotcha" attitude, like he was enjoying telling me I couldn't have anything to eat.
Thinking quickly, I asked for the house phone, and asked if I could call room service and place my order. He grudgingly gave me the phone, and the room service folks were happy to take my order, in fact they were very gracious and the food was pretty good.
But this experience left a bad taste in my mouth. For a fairly dated hotel that is fairly pricey, well, this just tipped the scales. On subsequent trips I avoided them and found some nice hotels that understand the meaning of "hospitality".
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- Also Known As:
- Courtyard Los Angeles Sherman Oaks Hotel Los Angeles
- Los Angeles Courtyard
- Los Angeles Marriott