I recently stayed here for one night (was supposed to stay for 3) and it was a horrible experience!
The good: It's cute from the outside and relatively modern inside.
The bad: My sister woke up freaking out because she had bites all over her body after sleeping at this hotel. She found bugs in her bed and mine, in the towels and all along the window sill. We called the front desk who assured us they had just had the room "swept by dogs for bedbugs". We asked for someone to come up and look and tell us what the bugs were, they refused at first then sent a maid. The maid only looked on one corner of the bed and said there are bugs, but the front desk guy said she reported no bugs found anywhere in the room and he said she used "special equipment." When she came up, she had no equipment with her, just her hands and eyes. She assured us they were not bed bugs, but they were definitely bugs. The front desk guy refused to send up the manager, claimed he was sleeping, said he had already left for the day (it was 8am) and wouldn't be coming. I went down to the front desk and said I wanted whoever was in charge and someone came out who said he had just arrived and knew nothing about what was going on, but when I said we have bugs in our room he said the maid said the room had no bugs. I asked for the maid to come out and when she did, she confirmed there were in fact bugs in the room and that she had told the manager and the front desk this. I demanded a refund based on the lies and disgusting bugs and they refused saying they do not issue refunds on prepaid (through Priceline) reservations. I called priceline who spoke to them and got my refund. Seriously a horrible experience!
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- Also Known As:
- Best Western Plus Carriage Hotel Los Angeles
- Best Western Carriage Hotel
- Best Western Los Angeles
- Los Angeles Best Western