I booked this hotel because of its location -- close to the Encino-Tarzana Regional Medical Center where my daughter was having surgery -- and based on favorable reviews on TripAdvisor. Great shops on Ventura Boulevard and the Sherman Oaks Galleria are nearby.
This is really a motel, with exterior walkways, and no elevators to the second floor. Since I was traveling alone, I asked for a room on the first floor to save me from lugging my suitcase up the steps. I was first given a room in a remote corner of the property, off the main walkway in a dark secluded area. When I entered the room, it felt damp and smelled musty. I returned to the front desk, and explained to the clerk that I didn't feel safe in that room. He was very nice, and explained that they only had a second floor unit available, but it was right across from the office. Given the other option, I agreed to stay in the 2nd floor room. It was a much nicer room, smelled cleaned, well lit and I did feel safer to be close to the office.
Service from the hotel staff was mixed. Before I booked the room, I called to confirm close proximity to the hospital. The clerk responded by telling me he had no idea if they were near the hospital and didn't offer to check for me. When I asked if he could take my reservation over the phone, he suggested it would be faster if I did it myself online. I probably would have then looked for another hotel, but I was making last minute plans and had no time for more research. The first clerk that checked me in was curt and didn't seem interested in my needs, but the clerk who assigned me the second room was very pleasant and seemed concerned that I felt safe.
Although I didn't get a chance to use it, the outdoor pool looked nice and was busy but not crowded. The hotel is attached to a Dennys so breakfast is convenient. Room service is delivered by Dennys as well although the selection was very limited.
The room was clean the the bed was very comfortable. Wireless Internet worked well but cost extra. Express checkout would have been more convenient since only one clerk was staffing the desk.
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- Also Known As:
- Best Western Plus Carriage Hotel Los Angeles
- Best Western Carriage Hotel
- Best Western Los Angeles
- Los Angeles Best Western