This was to be an extensive 18 day holiday. We travelled 9,000 plus miles to get there (due to plane cancellation). On the first day of my holiday I left the bright pool area by a side gate which leads to a poorly lit area and fell off the kerb which side had been painted the same colour as the road causing it to appear to be the same level as road. I fell with such force that the skin was ripped off my knee, my toenail was badly damaged, my shoe broke and very badly hurt my left foot which immediately began to swell. I was taken to a local hospital where my foot was xrayed and my wounds were dressed. Luckily my foot wasn't broken they think the ligaments were torn but this doesn't show in an X-ray. I was given strong pain killers, £175 hospital bill, crutches and told to rest my foot. Unfortunately I was the only person in our party who could drive and for the first week I could not do so because of the pain and the painkillers. To fill out an accident form, I had to struggle over to the office. The incident ruined mine and my family's holiday, I worked extremely hard to be able to afford to come to America and doubt if I'd ever be able to do it again. The first weeks stay passed in a blur because of the medication. On top of everything I was not given a proper apology or a real acknowledgement of my accident. I have since tried contacting best western via email but the office keeps telling me that they have tried to contact me?!? - they haven't. If this matter had been dealt with in a compassionate way I would have been more likely to have accepted an apology. Now nothing less than compensation will do.
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- Also Known As:
- Best Western Plus Carriage Hotel Los Angeles
- Best Western Carriage Hotel
- Best Western Los Angeles
- Los Angeles Best Western