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“Rough around the edges” 3 of 5 stars
Review of BEST WESTERN PLUS Carriage Inn

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BEST WESTERN PLUS Carriage Inn
3.0 of 5 Hotel   |   5525 Sepulveda Boulevard, Los Angeles, CA 91411 (South San Fernando Valley)   |  
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Ranked #85 of 324 Hotels in Los Angeles
Las Vegas, Nevada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
“Rough around the edges”
3 of 5 stars Reviewed April 30, 2013

First, staff at front desk are always professional and helpful. Beds are comfortable and rooms clean. Recent stays, however, had rooms full of gnats, windows covered with plastic form painting of the exterior so that you cannot see out or open a window. Paying full rates for these rooms is unreasonable. Also, smokers hanging outside on wlalkways is very unpleasant.

If managment deals with the windows and the gnats the property will be a good choice for travelers in the area.

Room Tip: Avoid the exterior rooms in the tower....cold air breezes through and the gnats love these rooms.
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ericybw, Manager at BEST WESTERN PLUS Carriage Inn, responded to this review, May 25, 2013
Dear Valued Guest,

Thank you for completing the review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future

We hope you will come back and see us again soon.

Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand.

Sincerely,
BEST WESTERN PLUS Carriage Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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519 reviews from our community

Traveler rating
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    101
    37
    29
See reviews for
181
131
53
85
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
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English first
Stockton, California, Usa
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 25, 2013

We stayed here one night because we wanted a hotel close to Univers studios. The staff was friendly and quick. The rooms were very clean and the beds were comfortable. No complaints. I'm absolutely satisfied with my stay and would stay here again.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 23, 2013

The rooms were a good size, and very modern, clean and comfortable. Location was great and just a short drive to Universal Studios. The staff in the neighboring Denny’s were great and we had breakfast there every morning!

Staff were helpful and friendly, check in & out was a breeze, there was plenty of parking available.

If you’re looking for somewhere to eat in the evening, I strongly recommend El Torito Grill just a mile down the road. Best Mexican food I’ve ever had!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ericybw, Manager at BEST WESTERN PLUS Carriage Inn, responded to this review, May 25, 2013
Dear Valued Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Sincerely,

BEST WESTERN PLUS Carriage Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesapeake, Virginia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 22, 2013

I needed a good and cheap hotel near Hollywood and Universal City for a few nights and found this Best Western to be the best option. The rooms are very well-maintained and furnished, with a very nice, new HDTV, and modern sinks, shower, and a safe; it was far nicer than the "motel" name and layout normally suggests. The staff was very helpful with all needs. There are coin-operated washing machines/dryers on-site and having a Denny's (offering room service in addition to standard sit-down service) on the property is a great feature. Parking was never an issue.

Room Tip: I found the second floor to be best.
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  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
75 reviews 75 reviews
15 hotel reviews
Reviews in 33 cities Reviews in 33 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed April 17, 2013

If you are visiting LA and need to be somewhat central - Downtown is not always the center. Staying in San Fernando Valley - not far from Universal Studios can save you money and even time sometimes. Downtown, LA, and Westside are sometimes more congested and certainly more expansive than SFV. A friend was visiting from out of town and I was in the middle of moving as well, so I thought I'd get this place for both of us. A mini-vacation for me away from the madness of moving and a normal bed for her instead of a couch.
This place is not far from everything if you are driving. And if you are a tourist in LA - YOU SHOULD drive. You will save so much money and gain happiness. LA is a mess to get around in and if you drive and know when to do it, you will be glad you did. Without traffic - you are 5 minutes from Universal Studios, 20 minutes from Hollywood, 20 minutes from Downtown. Basically without traffic you are 15-25 minutes away ( driving ) to any point in Los Angeles.
This hotel was great. The service was great. It was clean and local. We enjoyed it very much. We got our own food and the fridge held it all. Free parking was great.

Room Tip: Ask for rooms not facing the freeway or Sepulveda Blvd.
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Carriage Inn

Address: 5525 Sepulveda Boulevard, Los Angeles, CA 91411
Phone Number:
Location: United States > California > Los Angeles > South San Fernando Valley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Best Value Hotel in Los Angeles
#56 Business Hotel in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Carriage Inn 3*
Number of rooms: 181
Reservation Options:
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Also Known As:
Best Western Plus Carriage Hotel Los Angeles
Best Western Carriage Hotel
Best Western Los Angeles
Los Angeles Best Western

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