We arrived around 8pm, check in was quick. We had requested an upper level room in advance, we got it.
We were lucky, we got the last parking spot. (I guess the hotel was almost full) Next day morning cars were illegally parking everywhere.
WIFI is free, fast and reliable. Denny's is attached to the hotel and they do room service free of charge!
The pool is heated, nice greenery around but the pool towels were missing on 3 occasions out of 4. The front desk's excuse was that they were not getting back enough from the laundry. We always had enough in our room, but there was a big sign asking not to take towels from the room to the pool. They also have a nice size whirlpool (jacuzzi), but at a different location(weird). One of the wings of the hotel and parking both sides are between the pool and the jacuzzi.
When we stayed here they painted our wings' hall area and outside and they left the covering materials on the floors, on the lights, everywhere for our entire stay(6 days). We felt we are at a construction site for our all stay.
Our worst experience was the elevator. It was shabby, dirty, very noisy, shaky, and just refused to stop at our floor on the way up. All the time it took us to one level above, and on the way down it stopped at our floor. We couldn't believe we will find a creepy elevator like this in North America in 2013. My daughter was so scared after the first ride she never took the elevator again.
Housekeeping was not bad but sometimes they forget to leave the coffee for the coffee maker, the other day the sugar and the cream were missing.
Overall this hotel was OK for a short stay, but I wouldn't stay again longer that 3 days.
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- Also Known As:
- Best Western Plus Carriage Hotel Los Angeles
- Best Western Carriage Hotel
- Best Western Los Angeles
- Los Angeles Best Western