We just got back from a 5 day stay at the Crowne Plaza in San Pedro. We had three people in a suite room. Nice views, but the neighborhood is not the best. It's very close to the port and Catalina Express, but otherwise, the location is not ideal. Upon entering, the lobby is neat and clean. The elevators need major renovation. At one point, there was only one elevator working while we were there. We called down to complain and all the front desk had to say was that they couldn't do anything about it. It was ridiculous.
Parking is free, but a small lot. There was an anniversary party on Saturday night, and no spots were available after coming back to the hotel early on in the evening. But, we were allowed to park in the valet spots.
Fantastic complimentary peanut butter cookies in the lobby at the front desk. But, the flavored water can be improved by removing the food coloring. It just looks very artificial.
They charged us extra per day for the extra third person, which is ridiculous since we were already paying the higher rate for a suite that can sleep 4. The pull out couch was terrible. Our friend slept on it for two days and I called for a cot. They were happy to oblige and housekeeping was more than attentive and brought it up right away. A few minutes later, I got a call back from the front desk saying that "Just in case you didn't know, but you probably don't, but there will be a $15 charge for it." I told the person this was outrageous considering how uncomfortable the sofa bed was and it was falling apart. He was snooty and replied, "Well, I'M not charging you, the hotel is." If I wasn't involved in a few events in the area, I would have left then and there. It was so rude. He said he would speak to his manager to see what he can do. I never got a call back.
We get our bill and I see that the cot was charged at $10 instead of $15, per night none the less. Upon check out, I told the front desk the situation and they removed the charge. They were very pleasant and didn't even blink at adjusting the charge. I just do not know why the first guy a) didn't call me back to confirm the charge and if I wanted it at all and b) why he was so rude about it. At least upon check out, we had nice people deal with our account.
The restaurant is OK and has good coffee. It seems they renovated and it looks beautiful. They could use a couple more servers but everyone was very nice and attentive once they got to your table. The menu is good for breakfast but lunch and dinner are terrible. They need to update their menus and take away the photos of food.
Our room was clean and spacious but no extra pillows or blankets in the closets. They keep the blowdryer in the armoire which we found odd. Good water pressure in the shower. No mini fridge in the room although it seemed there was something there.
I do not think I will stay at this hotel again. For the price we paid, for an extra $100 a night we could have stayed at the Terra Nea resort in Ranchos Palos Verdes which was only ten minutes away and was gorgeous.
I will recommend this hotel only if you need a place to stay before a cruise departure. Otherwise, I would suggest staying in Long Beach or on the other side of San Pedro near Western Avenue.
I just wanted to say that the bell captain and his staff were terrific and so was the housekeeping staff. They were all very hardworking, pleasant and fast.
- Also Known As:
- Crowne Plaza Los Angeles
- Los Angeles Crowne Plaza
- Official Description (provided by the hotel):
- The Crowne Plaza Los Angeles Harbor Hotel is located just four blocks from The World Cruise Center, the gateway for Royal Caribbean, Norwegian and Princess Cruise Lines. The Crowne Plaza Los Angeles Harbor Hotel & Suites overlooks The Port of Los Angeles! This 10-story hotel offers 244 guest rooms including 56 suites in historic downtown San Pedro, CA.The Crowne Plaza Los Angeles Harbor Hotel is where your Southern California experience begins! All of our guests will enjoy a better sleep with our Crowne Plaza Sleep Advantage bedding, amenities and our complimentary shuttle service to and from Del Amo Mall, Costco and anywhere within a 5 miles radius from the hotel. The hotel has twelve meeting rooms with flexible space for events that can accommodate from 12 to 400 people. Internet access is available throughout the hotel.The Crowne Plaza Los Angeles Harbor Hotel, located in downtown San Pedro, CA offers the perfect place for weddings, receptions, social celebrations and family reunions. In addition, we specialize in corporate meetings, business conferences, company retreats, company training seminars and sales and marketing meetings. Business travelers will appreciate our proximity to Long Beach Convention Center, Trump National Golf Club, Los Verdes Golf Club, Los Angeles International Airport (LAX) and to fine restaurants. ... more less
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