My wife and I recently stayed at the DoubleTree the night before our Mexican Riviera cruise. We found the hotel to be extremely convenient to the port and the marina area was very nice for an evening stroll. The hotel has a free shuttle service to the port and also to local areas of interest. The restaurant prepared good food and the staff was helpful answering questions. It was a pleasant place to stay and the room was large and clean.

We arrived later - 10ish and we were upgraded to the Presidential Suite! We have never been upgraded and were shocked that we were given the room. It was very large- decorated nicely - needed a tree for some greenery.. loved the shower and the very large bathroom. Best feature- the window seat overlooking the marina. We did do the cruise and park option- Chris who handled the van and the luggage (who I felt so sorry for as the luggage only got heavier on the way back) was so helpful and nice. Everyone at the hotel was very nice and being its on the harbor the view is very nice. We will definitely be back.

Ill be a guest soon coming out of town and had I read these reviews I would not be staying here..I hope previous comments were looked into.I'm hoping to have a good decent time! Ill will return here to follow up on my stay..crossing my fingers not to get em 310 or above the lobby.or entrance LOL San Pedro here I come! Ill rate a 3 for all then decide after to go up or down..

This place seems to rely entirely on flight crews and cruise passengers and the location and free shuttle to the cruise dock make it convenient.
I seldom book on Expedia because in the past it has always resulted in getting the worst or at least seemingly the worst room.
Never mind the warm cookie at arrival it was straight downhill from there.
Virtually every upholstered surface in the palce is worn out and soiled.
The tile in the bathroom floor and tub had discoloured dirty looking grout, black spots even. The tub floor permanently grey and soiled looking.
The room door had jimmy scars above the lock and had clearly been forced in at some point. The walls and baseboards stained and scarred in spots and the piece de resistance was the desk chair that had it fake leatherette worn through to the foam underneath and crumbling onto the floor. I have never seen anything like this place with Hilton anywhere near the name.
The floors in the elevator were filthy, the hall carpets dirty - this place is not being maintained at all.
The air conditioner wall mounted HVAC unit had mold growing in it along with cobwebs and accumulated dust, clearly never serviced.
No safe in the room, no clasp or screen on the window.
Our room was directly above the front entrance, people coming and going talking and sounded like partying til 3 am.
The hot water tap when turned on by us or a neighbouring room made a loud jackhammer sound from the ceiling. I am a sound sleeper but the noise outside and the plumbing pounding woke me several times.
On the plus side, the staff were helpful, polite and went out of their way for us, particularly the shuttle driver and the front desk.
I did complain when I saw the chair but all he had was a kingsize and we needed the two beds.