The Doubletree by Hilton in San Pedro, CA simply doesn't measure up to this chain's standards. Given the location and lack of other decent hotels in this area, it may well be clearly the best choice but that is a relative comparison in a poor field. The hotel itself is tired, outdated and in need of significant capital renovation from the lobby area to the guest rooms. Although the bed was comfortable and seemed to be of a recent vintage, the rest of the room was in poor shape. Among other things, the carpet was worn with some staining and the chairs (especially the desk chair) were old, cracked / ripped and not comfortable. Additionally, the controls on the desk chair did not work so it could not be raised to a comfortable working height for the desk. The towels were not terrible but could stand to be replaced and one had several black marks on it. The only thing saving the hotel from a rating of one or two was the staff. The representatives I encountered were pleasant, professional, efficient and helpful. They were the only thing that seemd to be at the level one would expect from a Doubletree location.
The Marina view rooms do offer a pleasant vista.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you so much for your feedback and please accept my sincere apologies that your experience was less than satisfactory. Any feedback we receive helps to make us better. Please be assured that we will be replacing our guest room desk chairs along with other soft goods in the near future. On a positive note, I am glad that the level of service you received from the staff members exceeded your expectations. I would love to have you come back and give us another chance to prove that this is not usual for our hotel. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.