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“very poor wireless signal in rooms” 2 of 5 stars
Review of BEST WESTERN PLUS San Pedro Hotel & Suites

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BEST WESTERN PLUS San Pedro Hotel & Suites
3.0 of 5 Hotel   |   111 South Gaffey Street, San Pedro, Los Angeles, CA 90731 (Harbor)   |  
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Ranked #26 of 324 Hotels in Los Angeles
Olney, Maryland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“very poor wireless signal in rooms”
2 of 5 stars Reviewed July 19, 2014

I stayed her for business 3 days. Unfortunately, I had prepaid through Priceline so I could not cancel. Hotel is very nice, clean. Fairly good breakfast. Nice pool, hottub and workout. All good. They put me on the side next to the main road. Way too noisy for me. Big negative.
But main problem I had was wireless reception was very poor. The wireless connection was so poor I could not do my work. They moved me the next day to another room. Very quiet. But same problem with Internet. I could not do my work. So I was forced to go down to the lobby and work on a breakfast table for hours to get my work down. In the lobby the wireless connection was great.
I explained this to staff, the manager and they tried to fix it. But no improvement. They said they never had a problem like this. Wow. Hard to believe I must say. So for me, this place is not acceptable. If Internet connection were not important to me, I would definitely come here again.

Room Tip: if wireless internet is not important then this place is very nice.
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  • Stayed July 2014, traveled on business
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPSanPedro, Guest Relations Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review, August 4, 2014
Dear Andyrickert, thank you for your feedback. We apologize about the WiFi service in your room. We looked further into the WiFi network signal and discovered that one of the routers had shut down from bandwidth overload. We were able to resolve this by a router reset. If you would like to discuss your concerns further, please do not hesitate to reach our General Manager directly at (310) 514-1414. Thank you for your feedback, we continually strive to improve our guests' experience and will use your comments in our staff training program.
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247 reviews from our community

Traveler rating
    111
    97
    26
    5
    8
See reviews for
64
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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English first
Vancouver, Canada
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 10, 2014

Great hotel with clean and spacious rooms. The bed was very comfortable and the hotel is one of the best in the area. The toilets were clean and well appointed. The road facing rooms can be loud and noisy. The hotel area is secured and I would highly recommend this to visitors in this area.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPSanPedro, Guest Relations Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review, August 4, 2014
Dear Shri M, we appreciate your kind words about our boutique hotel. We take pride in our clean and spacious rooms and agree our newly renovated rooms are some of the best in San Pedro! Enjoy the rest of your summer and see you again soon!
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Bullhead City, United States
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 10, 2014

Travel Nurse working at local hospital doing nightshift and hotel staff very accomidating to my crazy schedule and need for sleep. Air Condtioning which is much needed for sleep. Close to great restauants and morning complementry breakfast has variety.Hotel has old style which is unique for the decor. Rooms very clean.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPSanPedro, Guest Relations Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review, August 4, 2014
Dear Connie M, thank you for your kind words. We are happy that our rooms provided a comfortable sleep for your work schedule. Each room has a separate Air Conditioning unit for custom temperature control and we are glad you took advantage of this amenity. Thank you and we hope to see you again during your next visit to San Pedro!
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Seattle, Washington
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 8, 2014

The surrounding area is not the best, but the hotel itself was lovely. We were able to park free in the hotel lot, under cover. The staff was warm and welcoming, the room was clean and well appointed. Breakfast was great, with every option a traveler could want! The hotel actually gave us easy access to everything we wanted. We will definitely stay here again, and heartily recommend it!

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPSanPedro, Guest Relations Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review, August 29, 2014
Dear Jan, thank you for your warm response. We pride ourselves on welcoming guests as family to our lovely castle on the hill. We hope to welcome you back during your next trip to Los Angeles!
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Chandler, United States
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 7, 2014

The staff was not very useful. While the hotel was really nice, it was unfortunate that the staff ruins it. The rooms were very nice and the amenities were great. Perfect location close to a lot of sights and beaches. The breakfast was good overall. The staff was not friendly though and that makes it hard when you are trying to have your family vacation.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPSanPedro, Guest Relations Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review, August 29, 2014
Dear Rachel, thank you for your feedback. We are also disappointed to hear that you were not content with the guest service provided during your stay. We continually strive to provide excellent guest service as we pride ourselves on welcoming guests as family. Would you be so kind as to contact our General Manager, Dan Brannan, at (310) 514-1414 or dan.brannan@bwpsanpedro.com to further elaborate on your concerns. We will implement the necessary steps in our guest services training program. Thank you for your feedback, and we hope you will consider staying with us again.
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las vegas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 6, 2014

Outstanding Hotel, very comfortable, nice rooms ,great staff. would definitely stay there again. Very secure and easy access. Thanks for a nice experience. Highly recommend, if your in the area consider this . Stay here

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPSanPedro, Guest Relations Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review, August 29, 2014
Dear Jerry, thank you for your praise! We are equally excited about our hotel!
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Brook Park, Ohio
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed June 30, 2014

The staff is wonderful....amazing in fact!!!! The property is beautiful...furnished like a 5 star establishment! The continental breakfast is to die for!!!!! I would recommend this place to everyone!! Will be returning very soon!!!!

Room Tip: All rooms here are beautiful..the manager gave us a tour of all the different rooms....
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPSanPedro, Guest Relations Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review, August 29, 2014
Dear Kathleen, we love that title of your review! Thank you for your generous words and we look forward to your next stay with us!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS San Pedro Hotel & Suites

Address: 111 South Gaffey Street, San Pedro, Los Angeles, CA 90731
Phone Number:
Location: United States > California > Los Angeles > Harbor , San Pedro
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Best Value Hotel in Los Angeles
#19 Romantic Hotel in Los Angeles
#52 Family Hotel in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS San Pedro Hotel & Suites 3*
Number of rooms: 60
Official Description (provided by the hotel):
The Best Western Plus San Pedro Hotel & Suites is a newly remodeled boutique hotel that features the most spacious guest rooms in San Pedro with all new guest room furnishings - located just six blocks from the The World Cruise Center, the gateway for Princess, Norwegian and Royal Caribbean Cruise Lines. Cruise passenger guests appreciate our Complimentary Shuttle Service to the San Pedro World Cruise Center. This 4-story Victorian hotel offers 60 guest rooms including 12 suites with convenient proximity to the Long Beach Convention Center, USS Iowa Battleship & Museum, Cabrillo Beach & Marina, Trump National Golf Club and fine local restaurants. The Best Western Plus San Pedro Hotel & Suites features a complimentary Breakfast Buffet, Outdoor Swimming Pool & Spa, complimentary Wi-Fi Internet Access, Business Center, Fitness Center and more!This boutique hotel features 3000 sq ft of meeting & event space with flexibility to accommodate events for 10 to 200 people. High speed internet access is available throughout the hotel. The beautifully remodeled San Pedro Ballroom and meeting rooms offer the perfect setting for wedding receptions, social celebrations, family reunions, business and corporate seminars & meetings. Business travelers will appreciate our proximity to the Los Angeles International Airport (LAX) and Long Beach Airport (LGB). ... more   less 
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Also Known As:
San Pedro Hotel Los Angeles
Holiday Inn Los Angeles
Los Angeles Holiday Inn

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