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“Bait & Switch, NOT handicapped friendly” 2 of 5 stars
Review of Hotel Erwin

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Hotel Erwin
3.5 of 5 Hotel   |   1697 Pacific Avenue, Venice Beach, Los Angeles, CA 90291 (Westside)   |  
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Ranked #24 of 324 Hotels in Los Angeles
Colorado Springs, Colorado
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“Bait & Switch, NOT handicapped friendly”
2 of 5 stars Reviewed December 30, 2013

Will charge you double if you're not paying attention. Massive construction project underway on south side of hotel - obstruction of partial ocean view rooms and noisy throughout day. Greeted by a horribly rude member of the staff who charged us double because he insisted our pre-paid Expedia booking didn't include the hotel. We paid extra to book a room with a full ocean view. The staff member downgraded our room to a partial ocean view, and said "That's all the ocean view you're going to get. Maybe next time". This hotel may be handicapped accessible, but they most definitely NOT "handicapped friendly". He implied that the Expedia rate was so unspeakably low he couldn't say it out loud, and we didn't deserve anything better than what he was generously giving us. When we complained to Expedia, the hotel booking manager was forced to refund the second booking charge (not yet refunded 3 days later). The manager apologize repeatedly and comped our valet fees of $32. They promise free internet service, but it's a 2x2 free that freezes up immediately and doesn't work at all. They take every opportunity to bait and switch guests to charge for basic hotel services. The room was clean, but nothing extraordinary. The maid staff walked into the room two hours before check-out time to start cleaning. The only pleasant thing about this hotel was the valet staff, and the time we spent away from the hotel.

Room Tip: Massive construction project south side of hotel. Double check your bill for duplicate charges and...
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  • Stayed October 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelica V, Guest Relations Manager at Hotel Erwin, responded to this review, January 3, 2014
Thank you very much for your invaluable feedback. We would like to offer our sincerest apologies that your expectations were not met and that you experienced the above mentioned inconveniences. We can assure you that your experience was an exception and not the rule around here. While we can’t take back your previous experience, we do wish that you’ll give us another chance when your travels bring you back to Venice Beach. Feel free to reach out to me directly at aseyfried@hotelerwin.com. Again, we truly apologize for your less than stellar stay and we hope to see you again.
All the best,
Team Erwin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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716 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (186)
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English first
Toronto, Canada
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 30, 2013

Maybe my title is a bit over the top but the truth is for the price we paid - $180/night … you can't get anything better. The hotel faces the beach and is perfect for strolling on the boardwalk. On top of that you're a hop and a skip from Abbot Kinney. They offer overnight parking at $35/night and the staff are genuine and super nice! The room was clean, simple and modern and had a hipster vibe … if you're into that sorta thing … perfecto for you.

I'd redo this place and will consider staying here the next time I'm in town.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelica V, Guest Relations Manager at Hotel Erwin, responded to this review, January 3, 2014
Thanks so much for the awesome review! Our hotel prides itself on being the coolest hotel destination in Venice Beach with quality service to match! We look forward to your return!
All the best,
Team Erwin
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Laredo, Texas
Top Contributor
51 reviews 51 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 29, 2013 via mobile

Love it! Thus hotel was blocked for us for a family event, I was pleasantly surprised, great location ,room, and service in this cute small hotel!
It is steps from the Venice beach boardwalk and the ocean.
And blocks from. Abbot Kinney.
Perfect vacation location.

  • Stayed December 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelica V, Guest Relations Manager at Hotel Erwin, responded to this review, January 3, 2014
We are glad you chose Hotel Erwin for your recent family event! Our location is one that cannot be beat, whether it is shopping, dining, sightseeing, or nightlife there is something for everyone. Thank you so much for the kind words and we hope you’ll come back for a visit someday!
All the best,
Team Erwin
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Willunga, South Australia, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 29, 2013

We loved this property, the staff were amazing, and the roof top bar was awesome. We travelled with a 7yr old and 3yr old and would highly recommend to other families. We were upgraded to a larger room and the staff were so friendly towards our kids. We will stay here again.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelica V, Guest Relations Manager at Hotel Erwin, responded to this review, January 3, 2014
Thank you so much for taking the time to review our hotel! We’re honored that you chose us as your family’s getaway destination. Fun for the whole family is never in short supply in Venice Beach so hopefully you and the kids had a blast! We hope your journey home was enjoyable and that we’ll see you again in the future!
All the best,
Team Erwin
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Hamburg
Top Contributor
92 reviews 92 reviews
39 hotel reviews
Reviews in 50 cities Reviews in 50 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed December 28, 2013

We arrived yesterday and love this boutique hotel. The only thing I wonder though is why they don´t promote their rooftop with better pictures on their website! The view is stunning at magic hour and the mood chillaxing with a nice sundowner and some guacamole chips - we have a great suite with partial sea view right in the center of beach & Venice feel. I used to stay at Su casa in Venice which is as well a great spot and has a more quiet feel but if you like a little party action the rooftop is definetely a selling plus for the hotel!

Room Tip: Suite with partial sea view!
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  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelica V, Guest Relations Manager at Hotel Erwin, responded to this review, January 3, 2014
We are delighted to hear you enjoyed your stay with us and got to catch a killer sunset on our rooftop! We will be launching a new website at the end of this month so please be sure to pay the site a visit and check out all the new content we’ll have! Again, thank you so much for choosing Hotel Erwin and we hope to see you again!
All the best,
Team Erwin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Destin, Florida
1 review
5 of 5 stars Reviewed December 24, 2013

Sean and Lobo were very helpful and courteous. Our room was nice, clean, and had great view. The breakfast tacos are delicious. We walked everywhere and had a great time. We've recommended Erwin to our friends.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelica V, Guest Relations Manager at Hotel Erwin, responded to this review, December 24, 2013
Thank you so much for the kind review! We’re happy to hear Sean and Lobo made your Erwin Experience memorable! We’re so happy to hear you enjoyed your stay so much that you’ll be recommending us as the go-to Venice hotel! Thank you for choosing Hotel Erwin and we can’t wait to welcome you back.

All the best,
Team Erwin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 14, 2013

I was pleasantly surprised when we arrived at Hotel Erwin, it's in a great location very close to the beach and around the corner from a strip of shops and cafes. The front desk staff was very friendly, all valet parking and IT'S FREE. Considering you can very quickly walk to Venice beach, this is a huge perk. I had breakfast in the restaurant twice, the food was good, service could use some work. I never did go up to the rooftop bar, but the biggest bummer about the hotel, is the rooftop is open to the public and there is only one small elevator, so you can end up waiting quite a while to ride in a packed elevator at peck times (sunset). The room was clean and had all the amenities that we needed. Some of the decor is a little too "funky modern" for me with square sinks and somewhat creepy artwork on the closet door. Over all I enjoyed my stay here and will probably be back.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelica V, Guest Relations Manager at Hotel Erwin, responded to this review, December 24, 2013
We’re delighted to hear you enjoyed your stay with us! Our location is second to none and the area is always action packed! We hope you’ll come visit us again when you’re in the area. Thank you so much for choosing Hotel Erwin.

All the best,
Team Erwin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Erwin

Address: 1697 Pacific Avenue, Venice Beach, Los Angeles, CA 90291
Phone Number:
Location: United States > California > Los Angeles > Westside
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Los Angeles
#6 Business Hotel in Los Angeles
#21 Romantic Hotel in Los Angeles
#25 Family Hotel in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Erwin 3.5*
Number of rooms: 119
Official Description (provided by the hotel):
If you are looking for an energized, personable, legendary guest experience and luxurious escape in an unbeatable location Hotel Erwin is your home away from home. Located in Venice Beach, California, Hotel Erwin overlooks the Pacific Ocean and endless expanses of sand and entertainment. While relaxing with us be sure to check out our breathtaking rooftop bar High and to take in a sunset that will last a lifetime. Our restaurant, Barlo, serves up breakfast and dinner and provides a stimulating alternative to the normal bland hotel dining experience. Close to Santa Monica, Los Angeles, Culver City, Beverly Hills and Marina del Rey, this Venice Beach luxurious hotel is your doorway to explore the beauty of Southern California. Nearby freeways and Los Angeles International airport give you easy access to come and go. A mere 200 feet from the sand and overlooking the famous boardwalk, Hotel Erwin is a pure Venice Beach experience with a level of customer service excellence that simply can't be beat! ... more   less 
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Also Known As:
Erwin Hotel Los Angeles
Best Western Los Angeles
Los Angeles Best Western

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