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“great location and excellent service” 4 of 5 stars
Review of Hotel Erwin

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Hotel Erwin
3.5 of 5 Hotel   |   1697 Pacific Avenue, Venice Beach, Los Angeles, CA 90291 (Venice)   |  
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Ranked #29 of 340 Hotels in Los Angeles
Certificate of Excellence
Frederick, Maryland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“great location and excellent service”
4 of 5 stars Reviewed January 27, 2013

Stayed for a night at Hotel Erwin in December. I was very impressed with the quality of the service I received from the front desk staff. They were friendly, helpful, and authentic. The room was clean and well-appointed. I appreciated extras like q-tips in the bathroom (a very simple thing, yet most hotels overlook it). We received an excellent discount through Discover Los Angeles which made the price of the hotel very affordable. Valet parking was rather expensive, but it's optional so I guess you can skip it if you're looking to save money. I wish the weather had been nicer so we could have enjoyed the rooftop bar. The location of the hotel is spectacular and only steps from the beach. I would definitely go back.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scastady, Manager at Hotel Erwin, responded to this review, February 10, 2013
Dear Meghan1214,

I am so glad to read that you were impressed with the great service during your visit; that’s what we’re all about. Thank you for mentioning the little extra that we do to meet and exceed our guest’s expectations, we really appreciate it. We hope to see you back soon at Erwin!

Warm Regards,
Sean Castady
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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818 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (209)
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English first
Oklahoma City, Oklahoma
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 24, 2013

From the moment the four of us entered the hotel, we were treated like just the people they were all waiting for. And when the reception desk worker discovered that our room wasn't yet ready, he presented us with a voucher for complimentary breakfast. Which, by the way, was delicious, fresh, and beautifully presented. The rooms (we got 2 suites) were large, retro-edgy, and well-appointed. The rooftop bar was amazing. DO take your earplugs, because due to the location, there is constant and loud street traffic, up to and including 3:30 AM. But don't stay there if you don't want to be in the scene. If you do want that, you can't do better on Venice Beach than this hotel. We will definitely look for the opportunity to return.

Room Tip: Stay off the street side if you want a quieter experience. But that won't guarantee it!
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scastady, Manager at Hotel Erwin, responded to this review, February 10, 2013
Dear jwh_10m,

I love to read reviews like yours, it makes my day. We were so happy to hear that Erwin was exactly what you were looking for and we want to say a big thank you for choosing us. We hope that you can make it back again sometime soon!

Warm Regards,
Sean Castady
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Jose dos Campos
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed January 24, 2013

Our view was for an alley. The tinted glass bathroom sliding door provided no privacy in the toilet. A lot of extras, such as internet connection, valet parking (very expensive). The comfort was not too bad, but for the price that was expected.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scastady, Manager at Hotel Erwin, responded to this review, February 10, 2013
Dear Marina311,

Thank you for taking the time to post a review about your stay. I apologize that you felt there was a lot of extra charges and that the view was not as you would have liked. I will make sure to follow up with my team so they explain the certain room types and views associated with them. Please contact myself directly next time you are in the area and I will make sure you have a view better to your liking.

Warm Regards,
Sean Castady
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, CA, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 21, 2013

Wasn't even a guest at this hotel, needed a favor from the reception desk and the receptionist working (Yerin, I believe) was more than helpful and went above and beyond. Because of this hospitality I would definitely recommend to friends and family.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scastady, Manager at Hotel Erwin, responded to this review, February 10, 2013
Dear Max L,

I love to see that your very short interaction compelled you to write the review. I want to say thank you for the kind words about our employee and we hope to see you as a guest sometime soon!

Warm Regards,
Sean Castady
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
95 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed January 17, 2013

The hotel is in such a great location, walking distance to a lot of cool places--bars/restaurants-- in Venice Beach including the beach and the strand (bike path). Also super close to Abbott Kinney Ave, a great, artsy neighborhood shopping area with cute one-of-a-kind boutiques, coffee shops, bars and restaurants. And it's pretty close to Santa Monica pier and 3rd Street Promenade. SO all in all, this location is perfect!

The hotel is nice too. It's in good shape for being just off the beach. The roofdeck bar/restaurant is amaaaazing. We went in December, when it was chilly, but they have tons of heat lamps and blankets which is a cool touch. Enjoy a sunset up there FOR SURE. The view from south of Venice up to Malibu was awesome and the sunset, super picturesque from that vantage point. :) That was a memorable part of our trip.

The hotel staff is very helpful. The front desk folks were always willing to help and give us advice where to eat, drink or shop. The rooms are clean and nicely decorated. You get a mini-bar fridge and free coffee with coffee pot to brew up in the morning. THE BEDS....WOW, super comfortable. What a great sleep and considering its location, it was quiet too. Peaceful and comfortable. Ate breakfast in the morning and had a drink or two in the evening at the little bar/restaurant downstairs as well, and it was delicious, but a little pricey.

The only other downside in need of mentioning is "watch the extras" (I agree with MissAnd123 reviewer). The price per night is reasonable UNTIL you find out you pay for wifi and parking!? $30 for two nights!? A bit shocking and something they should definitely mention up front, not at check out. To allow the option to find street parking nearby. They did however comp our wi-fi, after raising an eyebrow, so good customer service at least. And overall still a great stay. Would stay there again.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scastady, Manager at Hotel Erwin, responded to this review, February 10, 2013
Dear DDSILVA114,

Thank you so much for your review; we appreciate you sharing your experience here on TripAdvisor with future guests. I apologize that the parking charge was not mentioned to you when you arrived. We have valet parking only; however there is plenty of street parking in the area that is free. I am so happy to see you were able to take advantage of our rooftop; it’s an amazing place to watch the sunset. We hope to see you back soon and hope that you have a wonderful day!!

Warm Regards,
Sean Castady
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed January 13, 2013 via mobile

We arrived at Venice Beach after driving all day from Arizona and booked on spec - the staff were helpful, front desk and especially concierge.

The tarried seemed reasonable... until you added parking, and even wifi - the only US hotel at which we paid for wifi! It all adds up.

Highlight:
Sunset cocktails at the rooftop bar. The view is a stunning 360-degrees, from Venice Beach to the Hollywood hills. Sunset was like a postcard. It was a cool evening but there were gas heaters and you could ask for blankets. Highly recommended.

Good things:
- location. You're right on the beach.
- the front desk staff were thoughtful when placing us, asking about view and noise, etc.. They also obliged with local restaurant recommendations, which were good
- concierge & valet parking were a bunch of great guys, efficient & friendly
- some of the small touches were kinda funky, eg. the 'foo not disturb / make up my room' tags were made up to look like Chinese takeaway menus.

Other stuff:
- rooms had everything we needed (including some spectacular LA-style bathrobes... lurid green leopard print!) and the colour scheme was bright & tropical. But the refurbishment wasn't enough to save it from looking tired.
- we avoided on-site meals, too pricey.
- charging for wifi... really??

Overall, it was fine and there were some really good bits, but I couldn't get past the feeling we were being fleeced a bit. I suppose it's Venice Beach after all.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scastady, Manager at Hotel Erwin, responded to this review, January 16, 2013
Dear MissAnd123,

Thanks for choosing us for you recent trip to Venice Beach. We really appreciate all of your comments and taking the time to write the review. I will make sure to share with the staff as well!

Best,
Sean Castady
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed January 5, 2013

Stylish modern hotel with side views of the ocean. Right off of the beach and bike path. Located down the beach from Santa Monica pier and shopping district. The neighborhood is typical beachfront shops and bars just for reference.

Room Tip: We stayed on the top floor which was the higher end rooms and it made all the difference. We got o...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scastady, Manager at Hotel Erwin, responded to this review, January 16, 2013
Dear Kyle R,

We are so happy to hear you enjoyed your time in the area and at the hotel. I agree, our top floor does have some great views, especially now since it’s so much clearer. We hope to see you back soon!

Best,
Sean Castady
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Erwin

Address: 1697 Pacific Avenue, Venice Beach, Los Angeles, CA 90291
Phone Number:
Location: United States > California > Los Angeles > Venice , Westside
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Los Angeles
#7 Business Hotel in Los Angeles
#24 Romantic Hotel in Los Angeles
#45 Family Hotel in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hotel Erwin 3.5*
Number of rooms: 119
Official Description (provided by the hotel):
If you are looking for an energized, personable, legendary guest experience and luxurious escape in an unbeatable location Hotel Erwin is your home away from home. Located in Venice Beach, California, Hotel Erwin overlooks the Pacific Ocean and endless expanses of sand and entertainment. While relaxing with us be sure to check out our breathtaking rooftop bar High and to take in a sunset that will last a lifetime. Our restaurant, Barlo, serves up breakfast and dinner and provides a stimulating alternative to the normal bland hotel dining experience. Close to Santa Monica, Los Angeles, Culver City, Beverly Hills and Marina del Rey, this Venice Beach luxurious hotel is your doorway to explore the beauty of Southern California. Nearby freeways and Los Angeles International airport give you easy access to come and go. A mere 200 feet from the sand and overlooking the famous boardwalk, Hotel Erwin is a pure Venice Beach experience with a level of customer service excellence that simply can't be beat! ... more   less 
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Also Known As:
Erwin Hotel Los Angeles
Best Western Los Angeles
Los Angeles Best Western

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