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Hotel Erwin: Traveler Reviews

3.0 of 5
1697 Pacific Avenue, Venice Beach, Los Angeles, CA 90291
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Hotel Erwin
Ranked #19 of 300 hotels in Los Angeles
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484 reviews from our community

Traveler rating
    242
    154
    49
    24
    15
See reviews for
Families
66
 
Couples
175
 
Solo
45
 
Business
74
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
1 review
“Hip hotel in good location”
5 of 5 stars Reviewed November 30, 2012 via mobile

Had a great stay at this hotel. The rooms were super clean with cool decor. The staff was great, especially Nicole at the front desk she was super helpful. Decently priced with Good vibes. Only problem was no liquor store near by.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Schromo about Hotel Erwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scastady, Manager at Hotel Erwin, responded to this review
December 5, 2012
Dear Schromo,

Thank you so much for the wonderful comments about the staff and the hotel. I will make sure to share with Nicole. Hopefully next time you come to the hotel there will be a liquor store opened up near by!!

Best,
Sean Castady
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Great modern hotel in the heart of Venice”
4 of 5 stars Reviewed November 30, 2012

We stayed a couple of nights recently, really enjoyed our stay and would definitely stay again! The room was huge and the bed was really comfortable. The decor is really modern with some great ideas like sunglasses in the room to purchase. Service in the hotel was great - valet was very prompt getting our car ($33 a day). Of course, the location is great - right on the beach in the middle of Venice.
The negatives of our stay were that our room was never serviced, we received a late checkout but someone knocked on our door at regular check out time and wifi is charged per device, rather than per room - we ended up paying $50 instead of the $20 we were expecting.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask AusKMac about Hotel Erwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scastady, Manager at Hotel Erwin, responded to this review
December 5, 2012
Dear AuskMac,

First I would like apologize about the housekeeping issued you faced, I will make sure to follow up with them to see what happen and how we can avoid this in the future. Thank you so much for the kind words in the review and we really hope you will choose us again for your next visit to West LA.

Best,
Sean Castady
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Destin, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“hotel erwin - venice beach, ca”
5 of 5 stars Reviewed November 26, 2012

the location was exceptional, right on the beach as stated and in the heart of the
very eclectic city of venice. lots to see and a great walk 2 miles along the pedestrian and bike path to santa monica pier.
we can't say enough about the terrific staff, especially lisette at the front desk who was exceptionally helpful in all that we asked regarding food, fun and travel. wish there were more like her at all the places we have stayed in our travels.
the accomodations were good quality, after being able to view 3 different room types, we choose a great suite with the ocean view.
the roof top lounge offered the one of a kind view of venice beach

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by mrs p for Los Angeles
Ask mrs p about Hotel Erwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scastady, Manager at Hotel Erwin, responded to this review
November 29, 2012
Dear mrs p,

We would like to say thank you for the great review you posted about Hotel Erwin. Lisette and the rest of the team were pleased to see...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
stanford
1 review
“watch your room rate”
3 of 5 stars Reviewed November 25, 2012

excellent location, and very clean and comfortable. It's the spruced up the old former Best Western Marina Pacific (dark wood, drab walls, icky art, ugly quilted bedspreads) to Ikea style hip... Yes, it's an improvement but, Ikea?
The problem is that we were billed at two room rates up from what we had and the adjustment was not exactly gracious... Bring your reservation confirmation letter in hand or have it on your laptop.

Room Tip: The hotel starts counting floors from the basement parking, so the 3rd floor is...the First Floor up...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Bif53 about Hotel Erwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scastady, Manager at Hotel Erwin, responded to this review
November 29, 2012
Dear bif53,

We would like to apologize about the rate discrepancy; we will make sure to review with staff on how to double check so that a confirmation is not needed from the guest. We appreciate your comments about the location and cleanliness of the hotel. We hope that you choose Hotel Erwin again for you next trip to Venice Beach!

Best,
Sean Castady
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mercersburg, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“where the action is...”
4 of 5 stars Reviewed November 23, 2012

High rooftop lounge was closed for a private party one of the 2 nights I stayed, but that didn't matter because they surprise upgraded me to a room on the 6th floor with balcony & amazing view of the sunset. I was so happy!!!

Absolutely deafening fire alarm went off at 8am one morning & everyone had to vacate... false alarm. 8am. Really? I doubt the hotel was at fault, but REALLY ??? I walked across the street for coffee...still in my bathrobe. It was Venice Beach, so I felt OK about it. HaHa!

Upon check-in my bags sat in the lobby forever until I got tired of waiting for them, so I went down & lugged them up myself. Although I did NOT complain, the desk clerk gave me complimentary food / drink vouchers to apologize.

Most guests young... 20's & 30's.

In general, I loved this place & all staff was very very nice & helpful. Room was above average & I will book here again when I'm in the mood for Venice. :)

  • Stayed January 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask melrae67 about Hotel Erwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scastady, Manager at Hotel Erwin, responded to this review
November 29, 2012
Dear melrae67,

Love to hear that you enjoyed your stay at Hotel Erwin. We do apologize about the fire alarm going off, that was a surprise for us as well. I love the view from our 6th floor rooms as well. Thanks for writing your review and hope that you come back soon!

Best,
Sean Castady
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Erwin

Also Known As:
Erwin Hotel Los Angeles
Best Western Los Angeles
Los Angeles Best Western
Address: 1697 Pacific Avenue, Venice Beach, Los Angeles, CA 90291
Phone Number:
Region: United States > California > Los Angeles
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Suites Wheelchair access
Hotel Style:
#17 Business Hotels in Los Angeles
#22 Family Hotels in Los Angeles
Price Range: $$$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
If you are looking for an energized, personable, legendary guest experience and luxurious escape in an unbeatable location Hotel Erwin is your home away from home. Located in Venice Beach, California, Hotel Erwin overlooks the Pacific Ocean and endless expanses of sand and entertainment. While relaxing with us be sure to check out our breathtaking rooftop bar High and to take in a sunset that will last a lifetime. Our restaurant, Barlo, serves up breakfast and dinner and provides a stimulating alternative to the normal bland hotel dining experience. Close to Santa Monica, Los Angeles, Culver City, Beverly Hills and Marina del Rey, this Venice Beach luxurious hotel is your doorway to explore the beauty of Southern California. Nearby freeways and Los Angeles International airport give you easy access to come and go. A mere 200 feet from the sand and overlooking the famous boardwalk, Hotel Erwin is a pure Venice Beach experience with a level of customer service excellence that simply can't be beat! ... more   less 
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Hotel Erwin
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