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“"Escaping the Madness of carmegeddon"” 5 of 5 stars
Review of Hotel Erwin

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Hotel Erwin
3.5 of 5 Hotel   |   1697 Pacific Avenue, Venice Beach, Los Angeles, CA 90291 (Westside)   |  
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Ranked #26 of 324 Hotels in Los Angeles
Los Angeles, California
2 reviews
“"Escaping the Madness of carmegeddon"”
5 of 5 stars Reviewed July 21, 2011

Where do I start. My wife n i decided a couple months ago to escape the potential traffic madness of the 405 freeway closure on the july 14-15 wknd, so we wanted to try the Hotel Erwin in venice beach. We had heard great things about it but wanted to experience it for ourselves n we couldnt have been happier. From the time we checked in to the time when we checked out, everything was great. The staff was extremely friendly and very helpful with all our needs. I would definitely recommend that anyone staying @ the Erwin, or even elsewhere in the area, make time to go to the rooftop lounge n bar called High. It has the most amazing view of the pacific ocean on the westside. You are 7 stories up on the front and can see both north and south as far as the eye can see. I have stayed at some of the hotels in Santa Monica but never in venice. The hotel had all the modern conveniences of a nice hotel without all the atitude, that's very refreshing. I would definitely recommend any and all to stay @ the Erwin n get a true taste of Venice Beach and all that it has to offer. We will definitely be back sooner than later, Eric.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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715 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Francisco, California
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed July 14, 2011

Wow. I have no idea how one hotel can provide so much incompetence. Unhelpful corporate reservations staff who provide inaccurate information. Preferred guest amenities that are promised and not delivered. Best Rate Guarantee submission ignored. At check-in, receptionist informed us that rooftop bar served food until 11PM. At 10:40, we were informed that they had made a "last call" at 10:20 and no food was available. No solutions offered by staff whose attitude seemed to be a surfer like "bummer, dude." Filthy hallways. Unvacuumed room. And--get this--a half bag of cocaine lying next to the nightstand. Seriously?!? Do I have to look in the sheet for used condoms as well?!? No Manager available at 9:30AM to address these and other issues. Chaotic, understaffed front desk. Receptionists unable to direct other guests to Malibu. Answer? Go out to Lincoln Avenue, turn left, and follow Route 1. I know that and I don't even live there! Just one comic mistake after another with no redeeming qualities at all. OK, the view from the roof is nice at night. But absolutely no reason to stay here. Have a drink at the roof top (don't plan on eating though!) and then head back to any other hotel in the greater Los Angeles area. You'll thank me for skipping the Erwin; utter Hipster Hell.

Room Tip: Book a room anywhere else!
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  • Stayed July 2011, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin_Malmquist, General Manager at Hotel Erwin, responded to this review, July 21, 2011
Dear Kyle Fehr,

Thank you for taking the time to write a review sharing your experience with other travelers interested in staying in sunny Venice Beach. The entire team at the Hotel Erwin was extremely disappointed to read your review. We have taken your accusations very seriously and have thoroughly investigated your claim about the lapses in service that were alleged during your most recent visit with us.

We have been unable to confirm the accuracy of the review and would appreciate an opportunity to speak with you about the matter in additional detail. I have personally contacted you via telephone and left several voicemail messages requesting to speak with you at your earliest convenience. To date, we have not received a response from you to discuss this recent visit.

We welcome the opportunity to offer corrective action, pending verification of the events as you have outlined them. I look forward to hearing from you so that we can partner together to address the allegations in this review.

Warm Regards,

Benjamin Malmquist
General Manager
Hotel Erwin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
1 review
5 of 5 stars Reviewed July 10, 2011

I recently stayed at the Hotel Erwin in Venice Beach California visiting a relative who had just had a baby. The GM upgraded me to a suite to honor the occasion and I must say that the combination of proximity to the beach and central Venice, the price, the decor and the friendliness of the staff make this one of the best all-around hotel experiences I have ever had. The rooftop bar HIGH was the icing on the cake. BEST views and drinks in the area and there is seriously no better place to watch the sun sink into the Pacific than there. I will be back!

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New Iberia, Louisiana
1 review
5 of 5 stars Reviewed July 6, 2011

Outstanding! From the moment that we walked into the hotel we were greeted by the friendly and extremely accommodating staff. Every employee we encountered was fantastic. Loved the restaurant Hash and the rooftop lounge HIGH has the most amazing views of the ocean and the city. The hotel is close to so much. We were able to walk to the beach, Abbott Kinney, Main Street, Santa Monica Pier, Marina Del Rey. There were shops and restaurants galore all around us. I would recommend this hotel to anyone and next time I’m in Venice you can bet that I will be staying at Hotel Erwin!

  • Stayed June 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Venice, CA
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 22, 2011

plain and simple, the Erwin in perfect. great rooms, perfect location, phenomenal views. everyone is always very nice and accommodating. i've recommended this hotel to lots of family & friends and will continue to do so.

one drink at the rooftop bar and you'll be hooked.

  • Stayed December 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 13, 2011

I picked the Erwin because my brother was renting a house in Venice and we wanted to be nearby. The reviews on the Erwin were mixed but my wife and I took a chance.

We really loved the Erwin. It has been fully remodeled and is steps to the beach and the boardwalk in Venice. It is an eclectic style - don't expect a Marriott - but it has real charm and warmth. There are big screen HDTV's in the room, the furniture and bedding is excellent and the rooms are clean. The staff is terrific and gave us an early check-in and late check-out on a busy weekend.
They have a little restaurant on site called Hash that we didn't get to try but seemed to be a very popular place. They also have a rooftop club for drinks and appetizers. The only negative I can think of it that there is only one elevator and 6 floors, so the wait can be a few minutes at certain times of the day.

Venice can be a zoo in the summer but the Erwin gives you a wonderful place to relax and unwind.

Room Tip: Ask about their $10 upgrade to a suite-we got one!
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  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niles, Illinois
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 13, 2011

This is a great place for a young couple or singles although very pricey. The room we had was lovely but the hotel was very loud (there is a bar on the roof). The elevators were slow and always packed with people. I stayed here with 2 teens and the location was great. Just a block off the boardwalk and close enough.to Marina Del Rey and Santa Monica to walk to (if you like long walks!). The staff was grear and responsive.

  • Stayed March 2011, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Erwin

Address: 1697 Pacific Avenue, Venice Beach, Los Angeles, CA 90291
Phone Number:
Location: United States > California > Los Angeles > Westside
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Los Angeles
#8 Business Hotel in Los Angeles
#21 Romantic Hotel in Los Angeles
#28 Family Hotel in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Erwin 3.5*
Number of rooms: 119
Official Description (provided by the hotel):
If you are looking for an energized, personable, legendary guest experience and luxurious escape in an unbeatable location Hotel Erwin is your home away from home. Located in Venice Beach, California, Hotel Erwin overlooks the Pacific Ocean and endless expanses of sand and entertainment. While relaxing with us be sure to check out our breathtaking rooftop bar High and to take in a sunset that will last a lifetime. Our restaurant, Barlo, serves up breakfast and dinner and provides a stimulating alternative to the normal bland hotel dining experience. Close to Santa Monica, Los Angeles, Culver City, Beverly Hills and Marina del Rey, this Venice Beach luxurious hotel is your doorway to explore the beauty of Southern California. Nearby freeways and Los Angeles International airport give you easy access to come and go. A mere 200 feet from the sand and overlooking the famous boardwalk, Hotel Erwin is a pure Venice Beach experience with a level of customer service excellence that simply can't be beat! ... more   less 
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Also Known As:
Erwin Hotel Los Angeles
Best Western Los Angeles
Los Angeles Best Western

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