My 16 year old son and I stayed at the Hilton for four days at the end of a 2 week trip to the USA visiting East, Central and Western states.
ARRIVAL:
We arrived in a pre-booked taxi from Anaheim and the door staff were opening the car doors and greeting us before we even realised we had stopped at the entrance. Check-in was swift, efficient and friendly and we were in our room within 5 minutes of arrival.
ROOM:
We had a superb executive level room with fantastic views out across Universal Studios and the surrounding hills. Lots of space, supremely comfortable beds and pillows and a large luxury bathroom. Everything was spotlessly clean and the air-conditioning kept it cool and comfortable. Wireless hook up for the laptop was really simple and not too expensive.
FOOD:
A beautiful fruit basket, cookies and chocolate were placed in our room on arrival together with still and sparkling water and this was most welcome after a long day out in the Californian sunshine. Although we knew we could have taken breakfast in the executive lounge we didn't actually make use of this service as we were out and about most of the time. However, we did use room service on a couple of occasions and the food delivered was hot and of good quality. The wet and dry bars were a little pricy but did come in handy when we had settled down for the night but were in need of a quick snack or juice.
SERVICE:
We only had one minor maintenance problem in the bathroom during our 4 night stay and a plumber was sent within 5 minutes of reporting the leak. As soon as it was fixed, a cleaner appeared with his trolley and the bathroom was clean and spotless again within 45 minutes of reporting the problem!!!
Although we had made our own itinerary before we arrived, the TRANSPORT DESK was most helpful in arranging a tour of downtown Hollywood and the Hollywood Hills for us and they were quite knowledgable regarding good places for shopping etc. They also sorted out our taxi for us on our departure day. The door staff were courteous and polite every time we left or entered the hotel and on our final day the hotel were happy to store our cases securely so that we could spend our last few hours wandering around Universal City Walk.
OVERALL:
Our stay at this Hilton was the icing on the cake for us. We had a fabulous time everywhere we stayed but the staff and quality of this hotel meant we didn't want to leave!
TIPS:
Take the regular FREE shuttle bus that travels between the hotel and Universal City Walk; although you can walk the short distance it is all uphill and during the summer months was a most uncomfortable journey on foot.
Don't bother booking the VIP Universal Studios Tour. If you break down the components included you probably won't want them all and we felt really ripped off by the cost of it!