The hotel is within walking distance to Universal City and the Universal walk. They do have a shuttle service if you dont want to walk. The room was clean and the qween bed was very comfortable for my wife and I. Good choice of hotel to stay at when visiting Universal City. We stayed there last weekend and got to enjoy all the beautiful women auditioning for the Pussycat Dolls. The MTV Music Video Awards was also at Universal City that weekend.

Stayed at this hotel on the final leg of our road trip through California and Nevada and was not disappointed. Booked two queen beds on executive floor and were allocated a room overlooking the pool area, large, clean with nice Evelyn and Crabtree bath products with complementary breakfast and appetisers after 5.30pm and complementary fruit basket (in fact we received a second basket after 3 days stay). Nice pool, never too busy.

Ate in the Sierra Cafe for the weekend buffet....fabulous if you like seafood and reasonable at $39.00 per person especially if you have large appetites.

Very convenient for Universal Studios and Citywalk (for every type of meal). Did'nt bother with the hotel shuttle, the walk was about five minutes away over the pedestrian walkway and invariably we arrived there before the shuttle did.

When there if it interests you try the Warner Bros VIP Tour.....great fun and a different experience from the Universal Studio Tour, you can get tickets from Warner Bros online. If you want to do the tour of the star homes thing, try Starline also online but we picked up tickets from a kiosk outside Mann's Chinese Theater, also great fun.

All in all a typical Hilton experience and recommended.

We stayed at the Hilton for the first 2 nights of our California vacation. We checked in on Saturday May 26th. Our flight arrived early so we attempted to check in early which we had requested. The clerk was very rude when we tried to check in telling us that check in time was 3:00 and check out time was at 12:00. (We tried to check in around 11am) She rudely told us their were no rooms available, that the guests had until 12 to check out and that we could go to the park and try back later. I wasn't upset that we couldnt check in early I was upset about the way I was told I couldn't. We did go to the park and tried to check in around 4:30pm. The new clerk told us at first their were no rooms available, mind you we had pre-paid for our reservation. I started to get angry because it was well after check in time to which I was told that alot of guests were checking out late. I'm sorry but thats not my problem. After alot of typing he gave us a room on the 18th floor. I liked the room, very spacious, and nice decor. Only complaint I would have about the room is the beds are very small. Received a nice fruit basket, room very clean. What I hated the most about this hotel was they have a buffet set up on the weekends right in the middle of the lobby. So when you are trying to get to and from the parking lot you have to fight crowds. There was also 3 wedding receptions being held the weekend we were staying which made the hotel very busy and crowded. We had been waiting outside for the shuttle to universal for 10 minutes before another guest told us the shuttles wouldn't come up to the Hilton because their was too much traffic from all the cars being parked for all the wedding receptions. It would have been nice if a staff member had warned us of that. Because the hotel was packed, being on a higher floor the elevator would stop at almost every floor on the way down and most of the time the elevator was too full for anyone on the lower floors to get on so I would keep that on mind if you stay on a busy weekend! All in all it's a nice hotel, decent price, great location for going to Universal Studios but probably wouldn't stay there on a crowded weekend again.

I am traveller from Thailand. My trip was on May 23-25, 2007.

I had reserved 2 King-Bed/Non-smoking rooms through Expedia.com with advance payment nearly 1 month before our trip. My itinerary number with Expedia is 119718076447.

Once check-in, the girl at front desk is very impolite. There is no "sir", "madam", "please" come out from her mouth. She said "show me your ID", "show me your credit card", "which room you'd like to get", "if you smoke in the room (non-smoking room), we will charge you 250 us$ for cleaning". She really look down my nose.

Then she told me that she has only 1 room King-Bed/Non-smoking availabe. she also told me that I had booked the hotel through the other and she can not help me anything. I need to select another room by 2 queen-beds or King-Bed/Smoking. Finally I selected King-Bed with smoked smell on those days. That makes me so upset with booking through Expedia.com.

My room number is 563. The room is not as nice as shown in the interactive.
The smell of smoke is terrible.
"Guestrooms in the 23-story Hilton offer city or theme-park views"?, see my attached photo from my room's window.
After 30 minutes, air conditioner started to generate annoying noise periodically.
The fitness room is very small.
The closest minimart shop is more than 1 mile away.

The buffet breakfast in Cafe' Sierra and those staffs are very nice.
The cashier is very friendly when we checked out.