Made reservation for a Tower floor, the amenities were not there. For breakfast you have to go down to the lobby restaurant, no Lounge on the floor. Room is old and small need renovation, old T.V with limited channels. You can hear the quests talking from the next room. Last day no hot water. Left a comment card did not response.

My wife and i stayed here for 4 nights in the middle of June. We got upgraded from a basic room to a corner room on the 10th floor. Your have fantastic views over LA from this hotel because its right up on a hill. The room was large and clean, the bed was amazingly comfortable. The pool area is nice and clean but as usual be careful when you order drinks by the pool because they are horrendously dear. It is a busy and bustling hotel. The restaurant is nice, (the buffet breakfast is good value). Overall a good spot to stay, its not too far away from the centre of town (about a 15 min drive away) but 5 mins walk away from Citywalk at Universal. My only downer from this hotel was the valet parking attendant could not organise a taxi! After waiting for 30mins he told me to book it myself. Not impressed.Apart from that would def stay here again.

We spent three nights at Hilton Universal City on a LA sightseeing visit after a two week tour of the US and were very impressed. We'd pushed the boat out budget-wise for a relaxing end to what had been a very busy trip. We were not disappointed.

The rooms and hotel common areas are beautiful and it is a super handy location for the very underrated LA Metro (Universal City - Red line). It takes about 10 mins to Hollywood/Highland. We had a sofa in our standard double with beautiful views over LA. The mixture of sunset and smog is truly superb sight and the only positive aspect of the 10 million SUV's on the LA highways.

The free shuttle(s) is a necessity as the hill to the hotel is very steep (especially with luggage and without the help of a few sherpa's). The only downside to the free shuttle - is that it only goes to UC and then there is another shuttle to the Metro. I know beggars can't be choosers but a logical thought would be to link the two (for guests) as it is only a few hundred metres extra. We were probably the first people to visit LA and not hire a car so are probably in the lunatic minority !

Universal City walk is probably were you will spend a considerable amount of time - which is OK as there is plenty of shops and restaurants to cater for all tastes and budgets - there is a Carl's Jnr near the Metro if the artories need clogging too.
We highly recommend trying the iFly (skydiving simulation) at UCW - it's safe and a great buzz (without the fear of a parachute not opening).

Whilst at the Hilton UC - one of our fellow guests was the President of Taiwan - although this caused some minor holdups for security reasons - it was nice to know that someone of his statue would stay at the same hotel as a couple of Aussie backpackers - it vindicated our choice.

We didn't go inside Universal City which may seem odd but proximity to the Metro line was paramount in our selection process. If you are planning to visit UC - then I would highly recommend the Hilton. It's an excellent hotel and the staff were great too.

This hotel is within walking distance of Universal Studios/Citywalk. Also only 1 tube stop from Hollywood Boulevard (walk of fame & chinese theatre). The hop on/off bus connects from the hotel to other bus routes. Would definately stay there again.