The Hilton in Universal City was a great choice for us. We travelled to LA in June as a young couple for sightseeing. The Hilton had everything and more you want in a hotel. The rooms were a good size and nice, with great amenities. The beds were comfortable and I have never had such good house keeping. The place was sooooo clean and refreshed everyday after house keeping. After being out for 10 hours at a time, it was so nice to come home to a clean room. The only negative was it was expensive in the business centre to use the internet.

As for location, we found Universal City to be fine. We loved that we were close to the Citywalk which had a movie theatre, shops and restaurants everywhere. It was really easy after a long day out to go somewhere close by for dinner. As for getting around LA, the hotel is very close to a train station which is only one stop to Hollywood Boulevard. From there we used a tourist hop on hop off bus ($30each for a 24hr ticket - they will bargin) which took us to Beverly Hills, Melrose Ave and Farmers Market. Other than that we used public buses to get to Santa Monica/Venice Beach and West Hollywood. Buses are easy enough to use and are safe.

AND yes it is up a big hill!!! I had read this on trip advisor before we went but really come on people lets not be lazy you can walk it and we did. But if you don't like walking there is a shuttle that takes you from the bottom of the hill the Citywalk.

Overall I would have no hesitation staying here again.

Having stayed at Hilton properties worldwide I would say this one rates about average. That's not to say there is anything wrong with it, but it doesn't do anything to stand out from the Hilton crowd.
The hotel is well equipped, has a good breakfast and buffet lunch/dinner throughout the day. The gym is small but perfectly adequate and the rooms themselves are nice.
Where this hotel could improve is the staffing, every attempt to query or dispute something you are unhappy with is done unprofessinally and in cases makes you feel like you are a liar. For example, I stayed at this hotel twice, the first time I had a rate inclusive of parking, on subsequent stay the hotel tried to charge me for parking. When I raised a query, the manager had a 10 minute disagreement with me before finally picking up the phone to HHonors and finding out he was wrong. Although the problem was resolved, the attitude of the staff and several of the management staff left me unhappy.
On a positive note, the concierge team in the Executive lounge are excellent.

I was a guest of the Hilton, Universal City from June 23 to June 26, 2008.

It was a great experience starting with check in with Fidel at the Front Desk.......and my "alcove" room, which was amazing....(and complimentary fruit, cheese and cookie basket) as a surprise!

Housekeeping was exceptional, Vilma with room service was great.....William in the lounge area made a great Mojito, Carlos at the Starbucks counter was friendly and Danny at the Bell Station, helped me with my check out....THANK YOU STAFF OF HILTON!

I will definitely be back......it is an honor to be a Silver VIP with HiltonHonors.....

This was our second time at this hotel and we stayed for three nights.
As Hilton gold members we were upgraded to a room on the executive floor overlooking Universal studios. The room was lovely and large with nice decor and very comfy bed!
Additional to our upgrade, we received complimentary breakfast every morning and after half an hour of being there, a maid brought round a large basket of complimentary snacks for us to enjoy.
This hotel is in a fantastic location for Universal and City walk, and a short 5 minute walk down the hill brings you to the underground metro which takes you one stop to the Walk of Fame and Manns Chinese Theatre.
Love this hotel and would definately recommennd staying here!