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“Beautiful Hotel” 5 of 5 stars
Review of Hilton Los Angeles / Universal City

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Hilton Los Angeles / Universal City
3.5 of 5 Hotel   |   555 Universal Hollywood Dr, Los Angeles, CA 91608-1001 (Central L.A)   |  
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Ranked #37 of 324 Hotels in Los Angeles
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Blackpool. Lancashire
Top Contributor
160 reviews 160 reviews
84 hotel reviews
Reviews in 96 cities Reviews in 96 cities
136 helpful votes 136 helpful votes
“Beautiful Hotel”
5 of 5 stars Reviewed June 6, 2008

This is a beautiful hotel. Up-market but by no means snooty. Staff helpful and room service excellent. Free shuttle to Universal Studios and shuttle bus pick-ups from LA tour companies which enabled us to leave the car in the garage and not battle with LA traffic. As well as tourists there were a lot of convention/business guests. Beds comfortable and rooms clean. THere is a good bar where you can obtain food and also the restaurant which is good. The only down to this was that only one lift out of 6 was working when we stayed and we had to wait thirty minutes to get down to the lobby at check-out. I am sure that this is not an occurance which happens everyday but some guests said it had happened more than once.

  • Liked — Room service
  • Disliked — Waiting 30 minutes for the elevator
  • Stayed May 2008, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,973 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Portsmouth, VA
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 5, 2008

I would recommend this hotel to ANYONE if it was just about the service. The staff was professional to a tee, and really went above and beyond the call of duty.

HOWEVER, the problem with this hotel is not the people, it is the absolutely ATROCIOUS standards of upkeep with the essentials of maintanence. During my weeklong stay, I would say there were at least 4 (FOUR!!) during which the elevators did not work properly. There were two days where the elevators did not seem to work at all.

No amount of smiling or free breakfast vouchers can make up for the fact that I was late to important consultations with by business partners. It reflected poorly on myself and my reputation in my professional life. I was offered 50% off of my room rate for the last two nights of my stay, but declined.

If the hotel did not feel non-working ELEVATORS a sufficient reason for a full comp, I felt it my duty to simply pay and never return again.

I have heard from others that not only do the elevators have problems on a frequent basis, but there have been numerous problems with the hot water (OR LACK OF IT!!). I didn't experience any such problems, so I can only go on what I've heard from others who've stayed here in that case.

The location is beautiful, the building is beautiful, and the staff are wonderful. But the bottom line remains: The Elevators don't work, and the maintenance staff seems ill-equipped to fix this problem anytime soon.

Reserve at your own risk!!!

  • Liked — Exceptional Customer Service
  • Disliked — Horrible operation of any mechanical equipment. The Elevators do note work!
  • Stayed May 2008, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex, UK
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 31, 2008

Forgive me if this review is a little long, this is my first time writing a review!

Tip number 1!- For airport transfers hire a town car. It is a fixed price and very comfortable. it costs about $95, however the taxi can work out alot more on the meter, especially if you hit traffic!

We stayed for 4 nights at the start of May. It was our first time in LA and I must say everything is so far apart, it takes alot of time [and money] to get around. However the location of the Hilton is perfect for Universal Studios (the shuttle picks up from right outside the hotel and drops off right outside city walk). Also Hollywood is quite close.

Ok now the hotel is a good standard. When I arrived check in was very quick and there was no waiting around whatsoever

Tip 2- It is well worth joining the HHonours reward scheme. You get lots of freebies including quick check in/out and a complementary paper delivered to your door.

Our room was on the executive floor, which was about $33 extra per night. May I say it is well worth doing this in my opinion. First of all the executive floors are to the top of the hotel so you have a much nicer view. Secondly, your executive upgrade includes access to the executive lounge. This provides breakfast and afternoon snacks. Breakfast includes every type of cold food you can think of. Afternoon snacks include fruit and a choice of 2 hot snacks. There were things like potato croqets andspring rolls. Although not eneough for a big dinner it definately filled the gap and worth doing for an afternoon snack in between meals. Considering the breakfast downstairs is about $18 each per day it is worth upgrading. Also the people in the executive lounge were so helpful with any queeries we had, its like your own concierge desk.

The room quality was good, I understand what people are saying about updating the rooms, they certainly wernt contemporary. However, the Hilton seems to get away with this, as it forms part of the identity of the hotel (just like going to a stately home for example). Bed was huge and view was very nice. Bathroom was well equipped and modern. Everything was very clean. Room service is very good (twice per day).

The resturant buffet downstairs was disapointing. This wasnt because of the food. We went to the seafood and lobster buffet which was $38pp. The organisation was not very good at all. By that I mean there were crouds of people, maybee 20 or 30 crouding around the front of the resturant as you come in, not waiting to be seated, just standing around! This ment you are constantly walking round them when trying to get some food. It would have only taken the front of house to have a word with them for them to move, but they seemed happy to let them stay there for about half an hour, seemingly doing nothing! This ruined the dining experience for us and certainly wasnt worth the money. Food quality was good and lots of variety. Warning though, they automatically add 15% grats on to the bill, which I think is a bit cheaky, and I would be inclined to take it off if you have any problems, as you are already paying alot of money. The bill came to $96 and we didnt drink alcohol!

General facilities were very good. What I noticed was that the pool area wasnt crouded at all, and seemed most of the time like an exclusive pool. The jaquzzi was very hot though! took me about 10 minutes to get in! There is a quiet area one floor up from the reception, business centre on the entrance to the pool area and gym. All facilities were to a good standard. There is a transport desk, which will help you with any queeries for trips and general transport.

If you are visiting LA for the first time, or indeed America like we were it is worth booking this hotel. You'll definately tell the difference between this and a basic 'travelodge' type hotel. Definately book this over the Sharaton, which was $100 extra per night! and looked like a dump compared to the Hilton.

Price wise the rooms were $249 per night including TAX for a king exclusive room. Some may think a little pricy, which it is, but worth it if its your first time as you get food included and lots of advice and support to plan your holiday.

We had a couple of bad experiences with room service (coming in at 6am without knocking) and people being loud in the middle of the night (the room had a connecting door therefore not very well sound protected from the next room. Therefore we got some extra points added to our account.

Any questions please ask!

  • Liked — location to Universal
  • Disliked — interconnecting doors in rooms
  • Stayed May 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 14, 2008

nice hotel only minutes from burbank airport. Universal studios is next door. Clean hotel with good customer service and decent hotel gym featuring a cardio room and a separate weight room. Concierge level provides free breakfast and afternoon snacks. Downside - valet parking is expensive and self park, which is $15/night, is not convenient.

  • Stayed April 2008, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 9, 2008

This hotel is everything you expect from a Hilton.

The rooms are big and clean, the staff are helpful and friendly. And the location is excellent. There is a shuttle bus that runs to City Walk at Universal (which is where the theme park is and then a strip where there are tons of bars, restaurants, cinema etc) very frequently which is complimentary.

If you want to do the usual tourist things then a car is not needed if you are staying here as you can use the bus to Universal or the subway station is a short walk away (up and down a very steep hill though!) on which the walk of fame is just one stop away.

Stayed April 2008
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
16 reviews 16 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 6, 2008

we were staying in a hotel in santa monica and we were extremely unhappy with the service so we decided to check into the hilton at universal city as we were spending the next day at universal studios then flying out to san francisco. it was a perfect location for visiting universal studios and all city walk. we found that we were over at city walk both nights and even though it is only a short walk over there from the hotel, they actually offered a free shuttle service that took us across to city walk. the service was execptional and we thoroughly enjoyed our stay here. Next time we visit los angeles we will be basing our selves at the hilton. fantastic hotel.10/10

  • Liked — the location
  • Disliked — nothing?
  • Stayed February 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Andrews, FIFE, UK
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 1, 2008

My girlfriend and I recently visited LA and stayed at the Hilton Universal City during our trip. We wanted to be close to Universal Studios to make the most out of our visit and figured that the Hilton would be a good choice.

The hotel itself is in a great location, around 5-10 minutes walk away from University Citywalk. We used the valet parking when arriving at the hotel and there were plenty of bell staff to help unload our luggage and get us to the check in desk.

Throughout the entire stay the staff at the hotel were really very helpful. They did pretty much everything to make our stay enjoyable. When we checked in we were given access to the executive lounge (as I'm a Hilton HHonors member which was a nice touch) and were escorted to the elevator with our luggage by the check in clerk.

The room was large and well appointed, with an excellent work area - which I felt a little odd as I didn't expect business people to check in to a hotel so close to an obviously touristy area. The room was clean and had a nice seating area away from the main sleeping area. The bathroom was also nice and very clean, although the shower was quite dated.

After sorting out our things we visited the executive lounge on the 21st floor as they were serving evening appetisers. The executive lounge was a good size, although owing to the appetisers was quite busy. We found ourselves a table near the window and helped ourselves to the meatballs, cheese and bread snacks on offer. Overall I was really impressed with the executive lounge and the staff who made sure everyone had what they needed.

When we returned to our room it was really hot inside. We made sure that the air conditioning was on full (which it was) and, as the sun was shining directly on our room we closed the curtains to try and cut out some of the heat. We went down to the pool for an hour to give the room time to cool down.

The pool area was overrun with children. It wasn't a relaxing area, but given that we were close by Universal City we expected it to be busy. There were a number of sun loungers and gazebos available for use and plenty of towels available poolside. The pool itself was quite large with a deep area and two shallow areas to swim in. The deeper area was roped off and this encouraged younger children to stay in the shallow areas to play.

When we got back to the room the temperature was still pretty warm and we noticed that a fruit basket had been delivered as a welcome gift - this was a nice touch. As we went out to eat on the Universal Citywalk and asked someone at reception to check our air conditioning was functioning correctly and explained that the room was quite hot

When we got back the room was still quite warm, but the temperature was a lot cooler than before we went for food. We were assured by the hotel staff that there wasn't a fault with the air conditioning and were offered to move rooms if it was still too hot. As the temperature was bearable and given we were only staying 1 night we decided to stay in our current room and turn in.

In the morning we had a quick breakfast in the executive lounge and checked out of the hotel. At the reception desk the clerk apologised for the initial problem with the room temperature and asked whether we'd had any further problems with the temperature of the room. This was a nice touch and showed us that our earlier enquiry had been taken seriously.

Overall the Hilton Universal City was a good hotel in a great location for visiting Universal Studios. I would certainly consider this hotel again if visiting Universal Studios, but I don't think I'd stay here if visiting other areas of LA on business owing to the large number of children in the hotel.

  • Liked — The proximity to Universal Studios is great
  • Disliked — The weak air conditioning in the rooms makes them heat up during the afternoon sun
  • Stayed April 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Los Angeles / Universal City

Address: 555 Universal Hollywood Dr, Los Angeles, CA 91608-1001
Phone Number:
Location: United States > California > Los Angeles > Central L.A
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Los Angeles
#22 Family Hotel in Los Angeles
#27 Romantic Hotel in Los Angeles
#41 Business Hotel in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hilton Los Angeles / Universal City 3.5*
Number of rooms: 482
Official Description (provided by the hotel):
Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Silver level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located at the main entrance to Universal Studios Hollywood and CityWalk Los Angeles. ... more   less 
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Also Known As:
Hilton Los Angeles / Universal City Hotel Los Angeles
Hilton Universal City
Universal Hilton
Los Angeles Hilton

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