Be forewarned....the elevators are super slow. They have 5 but when you call the elevator, only one comes at a time and during peak hours, it can take forever to get to and from your room. This hotel is a bit dated so I guess the elevators are old too. Could use an upgrade.
I came down to Universal with my two kids on a whim and thought it make for a fun getaway. Upon arrival, everything was great. There was a bit of a wait during check-in (we arrived around 1:30PM). We got an upgraded room with the Universal view!!! Great right??? Well.....as we went up to our room, we put the card key in and it turns out, THE ROOM WAS ALREADY OCCUPIED!!! How crazy is that? We have stayed at many, many hotels all around the world and this has NEVER happened to us. Very unprofessional. It could have turned out really bad for the guest if we decided to go through their bags you know? Of course, we're not that way but hey, some people are.
We went back down to the front desk and told them what happened. No one really apologized. They just looked stunned as how could this happen? Instead of the great room we thought we had, they were going to give us one with 2 double beds, an older room and not so great view. Our check-in lady was going to give us free appetizers while we waited for our room to be ready. No, thanks!!! I was tired after driving for 6+ hours with the kids in the car so I settled for the not so great room BUT she did give us 3 free breakfast buffets. It turns out, their breakfast buffet ($23 for adults, $10 for kids) was great! We enjoyed the selection and it actually tasted really yummy!!!
Oh....for you toiletry hoarders like me, the hilton has Peter Thomas Roth brand. Cruelty Free and not tested on animals!!!
Location was GREAT!!! The free shuttle took us right to Universal Studios.
- Official Description (provided by the hotel):
- Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Silver level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located at the main entrance to Universal Studios Hollywood and CityWalk Los Angeles. ... more less
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- Also Known As:
- Hilton Los Angeles / Universal City Hotel Los Angeles
- Hilton Universal City
- Universal Hilton
- Los Angeles Hilton