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Hilton Los Angeles / Universal City: Traveler Reviews


Hilton Los Angeles / Universal City
555 Universal Hollywood Dr, Los Angeles, CA 91608-1001
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Traveler Reviews

86% Recommend
4.0 of 5 stars 306 reviews
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Great Location for Universal Exploration

Hilton Los Angeles / Universal City

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4 of 5 stars
K_Getchell 58 contributions
St Andrews, FIFE, UK
May 1, 2008 | Trip type: Couples
5/5 found this review helpful

My girlfriend and I recently visited LA and stayed at the Hilton Universal City during our trip. We wanted to be close to Universal Studios to make the most out of our visit and figured that the Hilton would be a good choice.

The hotel itself is in a great location, around 5-10 minutes walk away from University Citywalk. We used the valet parking when arriving at the hotel and there were plenty of bell staff to help unload our luggage and get us to the check in desk.

Throughout the entire stay the staff at the hotel were really very helpful. They did pretty much everything to make our stay enjoyable. When we checked in we were given access to the executive lounge (as I'm a Hilton HHonors member which was a nice touch) and were escorted to the elevator with our luggage by the check in clerk.

The room was large and well appointed, with an excellent work area - which I felt a little odd as I didn't expect business people to check in to a hotel so close to an obviously touristy area. The room was clean and had a nice seating area away from the main sleeping area. The bathroom was also nice and very clean, although the shower was quite dated.

After sorting out our things we visited the executive lounge on the 21st floor as they were serving evening appetisers. The executive lounge was a good size, although owing to the appetisers was quite busy. We found ourselves a table near the window and helped ourselves to the meatballs, cheese and bread snacks on offer. Overall I was really impressed with the executive lounge and the staff who made sure everyone had what they needed.

When we returned to our room it was really hot inside. We made sure that the air conditioning was on full (which it was) and, as the sun was shining directly on our room we closed the curtains to try and cut out some of the heat. We went down to the pool for an hour to give the room time to cool down.

The pool area was overrun with children. It wasn't a relaxing area, but given that we were close by Universal City we expected it to be busy. There were a number of sun loungers and gazebos available for use and plenty of towels available poolside. The pool itself was quite large with a deep area and two shallow areas to swim in. The deeper area was roped off and this encouraged younger children to stay in the shallow areas to play.

When we got back to the room the temperature was still pretty warm and we noticed that a fruit basket had been delivered as a welcome gift - this was a nice touch. As we went out to eat on the Universal Citywalk and asked someone at reception to check our air conditioning was functioning correctly and explained that the room was quite hot

When we got back the room was still quite warm, but the temperature was a lot cooler than before we went for food. We were assured by the hotel staff that there wasn't a fault with the air conditioning and were offered to move rooms if it was still too hot. As the temperature was bearable and given we were only staying 1 night we decided to stay in our current room and turn in.

In the morning we had a quick breakfast in the executive lounge and checked out of the hotel. At the reception desk the clerk apologised for the initial problem with the room temperature and asked whether we'd had any further problems with the temperature of the room. This was a nice touch and showed us that our earlier enquiry had been taken seriously.

Overall the Hilton Universal City was a good hotel in a great location for visiting Universal Studios. I would certainly consider this hotel again if visiting Universal Studios, but I don't think I'd stay here if visiting other areas of LA on business owing to the large number of children in the hotel.

  • Liked — The proximity to Universal Studios is great
  • Disliked — The weak air conditioning in the rooms makes them heat up during the afternoon sun
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since January 19, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Older travelers, Great pool scene
  • I selected this hotel as a top choice for Theme / Amusement park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $209 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Perfect location for Universal Studios

Hilton Los Angeles / Universal City

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4 of 5 stars
thedane88 6 contributions
London
Apr 29, 2008 | Trip type: Couples
5/5 found this review helpful

This hotel is perfect location if you are planning a visit to Universal Studios. Its got a free shuttle bus to it but there is no need as its only a 5mins walk. Hotel is typical Hilton and the price reflects that. Its very big, rooms are clean and big but slightly dated and can be a bit cheesy.

Staff are super friendly - from bellboys to reception to car park attendant. I asked the bellboy about prices for the theme park and not only did he go out of his way to find out but he also gave me vouchers for $8 discount off the ticket price.

Requested a king bed but when we got up to the room it was 2 twins. Told the reception and they changed it within seconds with no hassle. Only thing to complain is that the parking is a bit expensive, $17 per day for self parking. They also have valet if u pay extra but there is no need as car park is right below hotel and very easy to access urself.

Breakfast buffet is good but the expect to pay the usual hotel prices. Bar is good with drinks and big screens to watch sports. All in all enjoyed my stay. Would recommend.

  • Liked — Good location, very nice hottub in pool area
  • Disliked — Expensive parking
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since December 08, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Older travelers, Great pool scene
  • I selected this hotel as a top choice for Theme / Amusement park, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $209 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Perfect location for Universal Studios

Hilton Los Angeles / Universal City

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4 of 5 stars
northgang 8 contributions
Apr 25, 2008 | Trip type: Family
5/5 found this review helpful

We stayed in this Hilton for 3 days over a spring recess period. The location is superb, and is so close to the Universal park that we ended not using the free shuttle to Universal. Is a easy 5min walk.

Room was immaculate day in and day out with great attention to detail by the maid. The beds are just the best, so comfy its a real shock coming back home.

Pool was great, never over crowded, always seating and loads of towels available. Try and stay in the executive floors as the breakfast sets you up nicely for the day.

You have to pay for the internet - this is the only piece I didn't like so ended just using the terminal available at the executive floor.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2008
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 35-49
  • Member since November 24, 2005
  • I selected this hotel as a top choice for Theme / Amusement park, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $209 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Unexceptional, but solid

Hilton Los Angeles / Universal City

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4 of 5 stars
sprintf32768 17 contributions
Northfield, MN
Apr 23, 2008 | Trip type: Business
4/4 found this review helpful

We had a decent enough stay at the Hilton, just a few guys, in Los Angeles for business. We had pretty typical rooms, not one of the big corner rooms -- those look very big on the floor plans! But our rooms were just typical, although I'd say the bathroom was exceptionally large. Nice bathroom. I'd stay here with my family and kids, without hesitation.

We had executive floor access, and I was pretty underwhelmed by the breakfast offerings there. I am beginning to think having executive floor access is quite overrated. Of course, getting free yoghurt and cereal and muffins and orange juice is not to be scoffed at on vacation is it? We'd probably have paid $15 for all that, if we had eaten downstairs. Enh. Eating at hotels is never really a treat, is it?

Otherwise, the bar service at the hotel bar was average, the drinks were...average, but at hotel-lobby prices. It was ho-hum.

That's about all I saw of the hotel! There was a mini-bar, which we didn't use, and there were some nice fruit baskets in the room when we got there. It was pretty nice, but it just didn't blow me away.

This hotel is close to the red line's Universal City stop. Indeed, for $1.25 we rode all the way from the airport to the hotel. Two things you should know before you do this. The first is, it is a pretty long ride, and it was pretty rowdy on the green line from airport to imperial. But once you get to Universal City, the hotel is *uphill* significantly from the red line station. This may not be obvious from google maps, but it is a serious uphill climb to the hotel, so be in good shape or try to hail a cab...or just sweaty and exhausted and fall down in the lobby like we did.

  • Liked — Everything was satisfactory.
  • Disliked — It was a little boring.
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
  • Date of stay April 2008
  • Visit was for Business
  • Traveled with Business colleagues
  • Age group 25-34
  • Member since March 20, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Older travelers, Great pool scene
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $209 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Amazing Service

Hilton Los Angeles / Universal City

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5 of 5 stars
CatherineEnfield 7 contributions
Enfield
Apr 20, 2008 | Trip type: Family
4/4 found this review helpful

After a long trip from London we were not disappointed by the Hilton. We had read about how amazing the staff were, and it was all true! They were SO polite and helpful. Our rooms were great and it was extremely convenient for Universal Studios and CIty Walk (easy 5 min walk). Only slight gripe, was the level of air conditioning in the public areas - it was freezing!!

The whole family had a great stay (including 2 teenage boys).

  • Liked — Amazing service and view
  • Disliked — Air conditioning was too cold in public areas!
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2008
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 35-49
  • Member since June 13, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, People with disabilities, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Older travelers, Great pool scene
  • I selected this hotel as a top choice for Theme / Amusement park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $209 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Hilton Los Angeles / Universal City Also Known As

Address: 555 Universal Hollywood Dr, Los Angeles, CA 91608-1001