I stayed one night, Thursday night 2/28. For the price I expected much more quality from my stay. I paid $175+ for one night and expected a lot more than I got.
Parking, $10/day... and there is no other option due to location.
Checking in, the front desk clerk was decent and I could tell he was doing his best to be helpful. He seemed like he was new as he fumbled a bit but I appreciated his helpful attitude. The other clerk seemed apathetic.
However, after check in, it was all disappointment. The room decor was bland and outdated, looked like it was from the 1990s. The water in the room was $3.95 for a small bottle, larger bottle $5.95, not even complimentary.
When taking a shower I noticed that the only half the nozzles on the shower head were passing water, the others were blocked by mineral/dirt build up, looked pretty old. You would think the hotel would replace a $20 shower head more often in a $175/nt hotel room.
The Aircon didn't work as I set it to 70 but woke up after a sweaty night to a room that was 78 degrees. It must have been known to them because the panel covering the aircon/heating unit wasn't fully fastened, as if maintenance had looked at it recently.
Overall I got a room that was equivalent to a $79 room along the side of a freeway. Value for money just didn't cut it. I guess they rely on a "captive audience" being right next to Universal Studios.
I won't stay there again...
- Official Description (provided by the hotel):
- Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Silver level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located at the main entrance to Universal Studios Hollywood and CityWalk Los Angeles. ... more less
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- Also Known As:
- Hilton Los Angeles / Universal City Hotel Los Angeles
- Hilton Universal City
- Universal Hilton
- Los Angeles Hilton