After a long trip from London we were not disappointed by the Hilton. We had read about how amazing the staff were, and it was all true! They were SO polite and helpful. Our rooms were great and it was extremely convenient for Universal Studios and CIty Walk (easy 5 min walk). Only slight gripe, was the level of air conditioning in the public areas - it was freezing!!

The whole family had a great stay (including 2 teenage boys).

We stayed in the Hilton for 5 days over the Easter Period and had high expectations after a stay here last year. We were certainly not disappointed and it was like returning to an old friend. The location is superb, and the free shuttle to Universal is a real life (leg) saver. Room was immaculate day in and day out with great attention to detail by the maid. The beds are just the best, so comfy its a real shock coming back home. Pool was great, never over crowded, always seating and loads of towels available. Try and stay in the executive floors as the breakfast sets you up nicely for the day. We booked early and paid in advance, in our opinion was worth every penny. Would definitely use this hotel again.

This was my second stay at this hotel and it was as wonderful as I remembered it. I had a great corner room on the 19th floor. Loads of space, the view wasn’t as good as the previous year but it wasn’t bad. The window stretched along the full wall. Had room service one night and it was excellent. I ordered steak sandwich and the steak was the best I’ve had and there was enough for two. It didn’t help that I’d ordered desert as well. Great value and well presented.

The beds are the most comfortable I've stayed in, even compared to 5* hotels and during my stay I had two welcome baskets. Notice I didn't get chocolate like last year but still, I nice touch.

It is so easy to get public transport from this location. I visited downtown, Pasadena and the Griffith Observatory. as well as took two trips that picked up from the hotel.

The staff are very helpful and friendly.

A couple of negative points but they didn’t spoil the stay – lifts very slow even when there is no one in them and the executive lounge, if you go early it’s full and you can’t get a place and if you go later you're pushed for choice. I think, next time I would just book an ordinary room.

I stayed at the Hilton on Sunday 3/30 for a single night. I arrived at 3 p.m. which was the check-in time I indicated on the website. The front desk clerk, Marion, was very nice & stated that the room I had reserved was not ready, so she "upgraded" me. However, looking at the photos on here, it appears that I got the same type of room and bath. I had a king non-smoking room, with a little entry foyer, bathroom with shower/tub combo & a little dressing area off to the side of the tub that was a dressing area with a coffeemaker.

The room was very clean. I had a great view overlooking Universal, the freeway and the hills. It was very pretty at nite. I was on the floor with the executive center, and had a wonderful breakfast in the morning of fresh fruit & an english muffin. They also had pastries and cereals. The attendant there was very helpful in printing my Southwest boarding pass for me at no charge. There was also an abundance of soda and water that you could help yourself to.

What missed for me was the fact that one of the toiletry bottles was 1/2 full-I think a previous traveler also mentioned running into this. The other thing that was inconvenient was that I had been hanging around the room in my robe, and there was only 1 robe in the closet. I realized I needed something in my car so threw on some clothes & went down to the garage. In that time when I returned to my room the maid had been in to turn down the bed & took my robe! I called down & it took them over a half hour to bring me a new one. The other thing that I did not notice until I went to bathe was that I only had 2 towels. No one had ever refilled the bottom shelf. I don't need a lot of towels, but if there had been 2 of us in the room that wouldn't have been good. I also found the air conditioner unit or blower unit whatever it was to be very noisy and constantly going on and off all nite. It was not condusive to sound sleeping. But, all in all, I thought this was an above average hotel and would definitely stay there again. Parking was pricey. I don't understand why you have to pay to park at a hotel you are staying at in California. There were plenty of empty spaces.