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Hilton Los Angeles / Universal City: Traveler Reviews

3.5 of 5
555 Universal Hollywood Dr, Los Angeles, CA 91608-1001
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Hilton Los Angeles / Universal City
Ranked #42 of 300 hotels in Los Angeles
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1,205 reviews from our community

Traveler rating
    470
    471
    156
    61
    47
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Families
429
 
Couples
298
 
Solo
57
 
Business
157
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
“Worst Hilton experience”
1 of 5 stars Reviewed December 4, 2012

The Hilton Universal City was well below the quality offered by Hilton hotels. The room was clean and spacious but the towels were old and one was even torn. The bath tubs were old with peeling paint. The toilet did not flash well resulting in the toilet bowl filling up. There was nothing in the minibar. And worst of all they charged my credit card twice. On asking them they simply denied and now I have to wait for 90 days for the bank to resolve it. The limo to the airport was supposed to be US$91 dollars and they gave me receipt for US$91 BUT on checking my bank account they actually debited $131. It is a pity because the loaction is fantastic.

Stayed November 2012, traveled with friends
Was this review helpful? Yes 1
Ask TJee about Hilton Los Angeles / Universal City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonUniversal, Manager at Hilton Los Angeles / Universal City, responded to this review
December 7, 2012
Dear TJee,

Thank you for providing your feedback. This is not experience we aim to provide for our guests. We have sent you a personal message, in an effort to address the concerns you presented and resolve some of the issues you encountered during your stay.

Please reach out at your earliest convenience. We look forward to hearing from you and hope that you will continue to stay with Hilton in the future.

Sincerely,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
“Fresh service older property”
3 of 5 stars Reviewed November 29, 2012

Very nice and friendly staff everyone I spoke to was keen to help. Great location for universal studios

The room and lobby feel very old and in desperate need of update. The fitness center is small. And be ready to pay for parking which for a suburban hotel is a minus

The evening pianist at the bar is a special phenomena. Great funny entertainment you do not want to miss.

Food is ok with some Asian cuisine available as well.

If you can forgo the old look the service will deliver a great value

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask ExceptionalizeIt about Hilton Los Angeles / Universal City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonUniversal, Manager at Hilton Los Angeles / Universal City, responded to this review
December 4, 2012
Dear guest,

Thank you for your comments. We pride ourselve on creating a home away from home experience. So it pleases me to hear that you took note of the service standards and welcoming nature of our team members. I will be sure to forward your comments to our executive team, including your notes about how we can improve the look and feel of the property.

We hope to see you in Los Angeles again soon.

Regards,
Hotel Managment
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Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“So great, we had to go back the next weekend!”
5 of 5 stars Reviewed November 29, 2012 via mobile

My husband and I stayed here after we returned from a cruise to go to Universal Studios on Nov 16-17. We arrived at 10am and was greeted by Stewart. We have never received such great service at a hotel. He checked us in right away. He was very friendly and told us about the area and also recommended the prime rib and seafood buffet at Cafe Sierra. We had an alcove room. The room was great. It was spacious and clean, the bed was very comfortable.

We decided to take Stewart's recommendation and try the buffet. It was amazing!! The food was overwhelming and everything was delicious.

When we checked out the next morning Stewart was there again and inquired about our stay. We ended up talking for a while. My husband and I talked for quite some time on our way back to Phoenix what great service we had at the hotel and how much we enjoyed our stay at the Hilton and how much we enjoyed the buffet. We started joking around about returning the next weekend with the kids for Thanksgiving. Well...we just got back from another great visit. Stewart made sure we had another alcove room and there was a cot in the room for one of the kids. Even though he was gone by the time we checked in, he called us to make sure we had everything we needed. The buffet was great and the kids are already asking to go back. We had another great stay for the 2nd weekend in a row and we can't wait to go back again.

Stayed November 2012, traveled with family
Was this review helpful? Yes 2
Ask thekrugans about Hilton Los Angeles / Universal City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonUniversal, Manager at Hilton Los Angeles / Universal City, responded to this review
December 18, 2012
Dear Guest,

I am so pleased to hear that you enjoyed your stay with us! We will be sure to let Stewart know how much you valued his service and suggestion. Our Seafood & Prime Rib buffet is an L.A. local favorite. Our culinary team puts out an extensive spread every weekend, so it was the perfect choice.

It is our hope that all of our guests feel like this is their home away from home. Knowing that you would bring your family back to spend your holiday in Universal City says a lot. Thank you so much for sharing your positive feedback. We cannot wait to see you again, on your next trip to Los Angeles.

Regards,
Hotel Management
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Melbourne
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Fantastic Hotel, Great Location”
5 of 5 stars Reviewed November 26, 2012

This is a wonderful hotel, have stayed here a few times now and each time it has been great. The Hilton Universal is located in a fantastic position, right opposite Universal Studios and CityWalk so it is extremely convenient. The quality of the hotel is excellent with confortable rooms and lovely beds. The hotel has a great swimming pool and spa just great after a long day sightseeing. The only downside and it is only a small thing is the in room internet, it would be great if there was no charge but the $8 fee per day is not bad, certainly better than some hotels that charge $20.

I would definately recommend this hotel to anyone and will definately stay here again.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask ausjet about Hilton Los Angeles / Universal City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonUniversal, Manager at Hilton Los Angeles / Universal City, responded to this review
December 18, 2012
Dear Guest,

Thank you for review of your recent stay and your comments on your experience. We hope to be your Los Angeles hotel the next time you are in the area.

Regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Top hotel, top location”
4 of 5 stars Reviewed November 24, 2012

We chose this hotel because of its proximity to Universal Studios. We were glad we picked this hotel as it was extremely close to the park at only a 5 minute walk. It was also extremely close to Universal City which has a lot of restaurants and shops. The hotel clean and comfortable, the bed extremely so. The staff we dealt with were all very friendly. The free hour of WiFi in the lobby was very helpful to keep in contact with family. Would recommend the hotel for its location.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask PeteandCath about Hilton Los Angeles / Universal City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Hilton Los Angeles / Universal City

Also Known As:
Hilton Los Angeles / Universal City Hotel Los Angeles
Hilton Los Angeles / Universal City Hotel
Hilton Universal City
Hilton Los Angeles
Universal Hilton
Los Angeles Hilton
Hilton Los Angeles Universal City
Address: 555 Universal Hollywood Dr, Los Angeles, CA 91608-1001
Phone Number:
Region: United States > California > Los Angeles
Amenities:
Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Onsen Hotels in Los Angeles
#21 Family Hotels in Los Angeles
#35 Business Hotels in Los Angeles
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Silver level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located at the main entrance to Universal Studios Hollywood and CityWalk Los Angeles. ... more   less 
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