Very nice and friendly staff everyone I spoke to was keen to help. Great location for universal studios

The room and lobby feel very old and in desperate need of update. The fitness center is small. And be ready to pay for parking which for a suburban hotel is a minus

The evening pianist at the bar is a special phenomena. Great funny entertainment you do not want to miss.

Food is ok with some Asian cuisine available as well.

If you can forgo the old look the service will deliver a great value

My husband and I stayed here after we returned from a cruise to go to Universal Studios on Nov 16-17. We arrived at 10am and was greeted by Stewart. We have never received such great service at a hotel. He checked us in right away. He was very friendly and told us about the area and also recommended the prime rib and seafood buffet at Cafe Sierra. We had an alcove room. The room was great. It was spacious and clean, the bed was very comfortable.

We decided to take Stewart's recommendation and try the buffet. It was amazing!! The food was overwhelming and everything was delicious.

When we checked out the next morning Stewart was there again and inquired about our stay. We ended up talking for a while. My husband and I talked for quite some time on our way back to Phoenix what great service we had at the hotel and how much we enjoyed our stay at the Hilton and how much we enjoyed the buffet. We started joking around about returning the next weekend with the kids for Thanksgiving. Well...we just got back from another great visit. Stewart made sure we had another alcove room and there was a cot in the room for one of the kids. Even though he was gone by the time we checked in, he called us to make sure we had everything we needed. The buffet was great and the kids are already asking to go back. We had another great stay for the 2nd weekend in a row and we can't wait to go back again.

This is a wonderful hotel, have stayed here a few times now and each time it has been great. The Hilton Universal is located in a fantastic position, right opposite Universal Studios and CityWalk so it is extremely convenient. The quality of the hotel is excellent with confortable rooms and lovely beds. The hotel has a great swimming pool and spa just great after a long day sightseeing. The only downside and it is only a small thing is the in room internet, it would be great if there was no charge but the $8 fee per day is not bad, certainly better than some hotels that charge $20.

I would definately recommend this hotel to anyone and will definately stay here again.

We chose this hotel because of its proximity to Universal Studios. We were glad we picked this hotel as it was extremely close to the park at only a 5 minute walk. It was also extremely close to Universal City which has a lot of restaurants and shops. The hotel clean and comfortable, the bed extremely so. The staff we dealt with were all very friendly. The free hour of WiFi in the lobby was very helpful to keep in contact with family. Would recommend the hotel for its location.