If you are visiting Universal Studios and are just looking for somewhere close to rest your head then the location of this hotel is perfect. It's under a 10 minute walk to get to City Walk and the gates of the theme park. The rooms are clean and the bathrooms are new however the decor is rather dated from the pale green textured wall paper, to the brown carpet. The rooms are a decent size but the bathroom is small. Rooms have an empty fridge which is great for storing snacks and water to take to Universal Studios.

The pool area is nice enough and the hot tub was good. The restaurant at the hotel was rather average but as we arrived late in the evening, it was good enough to fill the void. The lifts are very, very, very slow and you are often left waiting for 5 minutes to get up or down.

The major let down for me was the customer service. The check in staff were cold and unhelpful and failed to tell us about free internet in the lobby and the free shuttle to Universal. We had an issue with our air conditioner and no one came to repair it until we called again after another day had passed. I complained to the manager who then reluctantly offered me a free breakfast for 2 - it was 10am and we were meant to be checking out at 11am. I wasn't very impressed at the offer. He didn't event attempt to be sorry for the inconvenience or to provide an alternative compensation. Our flight was leaving at 11pm so we asked if they could do a deal for the extra 12 hours. The response was an overwhelming no and they charged us full price. After I made a fuss, they knocked $50 off the rate as compensation for the air conditioner problem.

Out of principal, I wouldn't stay here again any time soon due to the service experience and would try one of the other hotel chains which is only a couple of minutes further away from Universal Studios.

Stayed here for a night. Quite pricey since its very accesible to Universal studios. No need to drive to the park, just take the shuttle to and from the hotel. The hotel room is big enough and clean. Nice view of the freeway and entrance of universal studios. Bed is comfortable. U have to pay $20 for parking. Buffet at the hotel is very expensive so you're better off eating along the city walk. More choices for restaurants.

Easy to get to by car and there is a self parking available, if you don't want to pay for valet parking.
Very friendly and helpful staff - as expected at Hilton.
The room was outstanding. Clean of course, but it was spacious and we got a great view.
The pool area was nice and good tempered. The Jacuzzi felt great after a hard day at Universal Studios.
A free shuttle bus takes you to the Universal City area where you find a lot of restaurants and shops.
As a Hilton Honours member, complimentary continental breakfast is included and you can upgrade to the buffet for a small cost. Free Wifi for one hour is also included if you're a member
(a little bit cheap in my opinion...).
We had the dinner buffet which I would not have undone. Pricey, but you find things you've never tasted before - just make sure to be really hungry when you go there.