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“Hotel room” 4 of 5 stars
Review of Hilton Los Angeles / Universal City

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Hilton Los Angeles / Universal City
3.5 of 5 Hotel   |   555 Universal Hollywood Dr, Los Angeles, CA 91608-1001 (Central L.A)   |  
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Ranked #43 of 339 Hotels in Los Angeles
GreenLeadersGold level
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
“Hotel room”
4 of 5 stars Reviewed November 20, 2012

Stayed here for a night. Quite pricey since its very accesible to Universal studios. No need to drive to the park, just take the shuttle to and from the hotel. The hotel room is big enough and clean. Nice view of the freeway and entrance of universal studios. Bed is comfortable. U have to pay $20 for parking. Buffet at the hotel is very expensive so you're better off eating along the city walk. More choices for restaurants.

Room Tip: if u want something close to niversal studios
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2,130 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kristinehamn, Sweden
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 18, 2012

Easy to get to by car and there is a self parking available, if you don't want to pay for valet parking.
Very friendly and helpful staff - as expected at Hilton.
The room was outstanding. Clean of course, but it was spacious and we got a great view.
The pool area was nice and good tempered. The Jacuzzi felt great after a hard day at Universal Studios.
A free shuttle bus takes you to the Universal City area where you find a lot of restaurants and shops.
As a Hilton Honours member, complimentary continental breakfast is included and you can upgrade to the buffet for a small cost. Free Wifi for one hour is also included if you're a member
(a little bit cheap in my opinion...).
We had the dinner buffet which I would not have undone. Pricey, but you find things you've never tasted before - just make sure to be really hungry when you go there.

Room Tip: Before you make a reservation, make sure to sign up for Hilton Honours since you get a continental b...
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 14, 2012

I've stayed here for business three times in 2012, usually two nights each..

My first stay of the year in February was one of the best hotel experiences I have had in some time. Check in was smooth and efficient, I was given a nice ground floor room with a patio next to the pool. As I was settling in to my room i received a fruit basket (which was just what I needed at the time), and breakfast the next am was great.

Fast forward to September. I had tried to book that ground floor room again. Got a message the night before asking if I really needed a accessible room. I called back immediately saying I did not and wanted the same room as last time - but no one answered and I left a message. When I arrived at the hotel the next day it was clear that no one had listened to my message. I got a different room that was really nothing to write home about. I asked for different options and was told that the hotel was completely sold out. No fruit basket this time either. I liked that the room had the universal charging adapters, but disappointed that it didn't charge my iPad. The stay was fine, but definitely not as good as my one earlier in the year.

Now, I'm back, third visit of the year. I didn't mention it earlier but I'm HHonors Gold. This time, no upgrade, no lounge appetizer/bar coupons, no fruit basket, and no bottled water in my room either. Again told that hotel is completely full. The rooms here clearly don't transcend average, and the declining service for HH elite members has sunk to that level as well.

I had a great stay at Andaz over the hill last year. If i'm not getting any real special treatment for my status here, I might as well just stay there instead.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Brisbane, Australia
Top Contributor
104 reviews 104 reviews
17 hotel reviews
Reviews in 42 cities Reviews in 42 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed November 12, 2012

We stayed at this hotel for two nights because of its location (opposite Universal Studios) It is very easy to get to by metro line from Downtown LA at a cost of $1.50 per person. The rooms were clean but dated. We were supplied with one T bag and 2 coffe bags and 1 paper cup between 2 adults and 2 children, two attempts to the front desk to request more supplies. The Seafood buffet is very good but expensive considering the amount of restuarants at Universal Studios but gave it a try. (Freshly prepared lobster brought to your table) and heaps of other choices for a 3 course meal.
The pool area is a real let down as the outdoor furniture is so dated though fresh clean towels were provided and the spa was heated to a beautiful temperature.

Room Tip: We paid an extra $9.00 per night for a high floor park view.
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Adelaide, Australia
Top Contributor
89 reviews 89 reviews
25 hotel reviews
Reviews in 35 cities Reviews in 35 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed November 10, 2012

I booked this hotel to save on transfer costs as we wanted to visit Universal Studios. The hotel has a free shuttle to take you there. We did not use this service as Universal Studios is just across the road and the walk across the bridge was so pleasant. Our experience at this hotel was so good! The staff very super friendly, the rooms were great. The breakfast was not included in our stay but it was not at all expensive and the range of food was fantastic. The service at the restaurant was the best. I would not even consider another hotel if going to Universal Studios. There are so many restaurants nearby at Universal City, the hardest part is deciding where to eat.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Contributor
40 reviews 40 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed November 9, 2012

We spent 3 nights at this hotel, located high on a hill with a walkway to Universal and CityWalk.
We arrived by metro and the trolley arrived within 2 minutes to help us get up the hill with our luggage.It actually takes you all the way up to CityWalk and then you transfer to the Hotel bus for a one minute ride back down halfway.
The hotel is fresh and although it has been there for years, looks new and modern. WE were so lucky as HH Gold members we were given an upgrade to the 21st floor . The room was a corner alcove and had amazing views of the city, mountains, and the beautiful lights of CityWalk .WE were also given breakfast vouchers for each day. These were only for the Continental style breakfast - cold items like fruit, yogurt, cottage cheese, and pastries, including drinks like orange juice and coffee or tea. IT was fine for us to start the day. If you wanted the hot items, lox or cheeses, it was an upgrade. Next level was $9.00 pp and the hot was almost $20.00 pp but I am not exactly sure of the price.
We enjoyed being able to take the bridge to walk over to Universal and CityWalk. It took less than 5 minutes. We also walked up the hill from the metro ( without luggage) at night as the shuttle stops at 9 pm on some days and 4 pm on others. It took us only 8 minutes . Going down took just 5 minutes. Looks worse than it is!
We spent one sunny day at the pool, which was beautifully landscaped and heated! There were hardly any people there so it was very quiet with music playing on low volume. Very relaxing! Plenty of fluffy towels.
Bed as very comfortable and A/C quiet, so we slept very well.
Loved our stay here !

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Los Angeles / Universal City

Address: 555 Universal Hollywood Dr, Los Angeles, CA 91608-1001
Phone Number:
Location: United States > California > Los Angeles > Central L.A
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Los Angeles
#22 Family Hotel in Los Angeles
#30 Romantic Hotel in Los Angeles
#47 Business Hotel in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hilton Los Angeles / Universal City 3.5*
Number of rooms: 489
Official Description (provided by the hotel):
Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Silver level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located at the main entrance to Universal Studios Hollywood and CityWalk Los Angeles. ... more   less 
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Also Known As:
Hilton Los Angeles / Universal City Hotel Los Angeles
Hilton Universal City
Universal Hilton
Los Angeles Hilton

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