From check-in, every employee we spoke to was pleasant and courteous. We ate in the on site Tula's restaurant on our first night. Menu was typical though plentiful and good quality. Service was very efficient too. Didn't try the bar area. Ate at Tula's for two breakfasts too. Again typical menu and albeit a buffet offered, we stuck to the menu as the buffet was simple.
We stayed in one of the family rooms with one king and a bunk bed for our two children. Room was large and comfortable and more than adequate. Included was a mircowave that we did not use, non-stocked (but working fridge) plus LCD TV.
The on-site pool looked great, though we did not use. Open from 08.00am to 10.00pm. Towels were available and always on the beds in the morning. Seemed the pool was *not* popular as there was always free beds. So if you were looking for a relaxing day by the pool, there's no need to awake at stupid o'clock to resreve a bed!
Fantastic location, about 5 minutes drive from Universal City. There's a free shuttle to and from Universal every hour. We did not take this service as we wanted to use the hire car and be in control of our own timings.
This was a professionally run accommodation and everyone was pleasant and happy to help. Would I recommend, yes!








