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“Average Hotel in a good location” 3 of 5 stars
Review of The Garland

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The Garland
3.5 of 5 Hotel   |   4222 Vineland Avenue, Los Angeles, CA 91602 (Formerly Beverly Garland's Holiday Inn)   |  
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Hotel amenities
Ranked #28 of 324 Hotels in Los Angeles
Edmonton, Canada
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
“Average Hotel in a good location”
3 of 5 stars Reviewed March 16, 2013

Perfectly adequate hotel that is showing it's age. No complaints as such... but nothing special either. The pool area is nice, and the pool is heated which is nice later in the year. The location is convenient for Universal Studios and the Studio Walk. Lots of cafe's, and restaurants in the area.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, General Manager at The Garland, responded to this review, April 1, 2013
Inspectorfong: Thanks for the review and the mention of our nice heated pool area as well as our convenient location. The good news is soon we'll have a complete redesign and upgrade of all guest rooms!
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1,533 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 16, 2013 via mobile

Our family of 5 stayed for 4 nights. The hotel was clean and maintained. The staff were very helpful and welcoming. The restaurant was good. Our only drawback was only having one bathroom which makes getting ready slower with 4 girls in the family. Otherwise, the room was great and very comfortable. The shuttle to Universal City was good and the hotel is well positioned for anything in LA.

Stayed March 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, General Manager at The Garland, responded to this review, April 1, 2013
Rod S: We're happy you and your family enjoyed your stay with us. We do indeed have a convenient location for all that LA has to offer and the staff care about each and every guest. We hope to see you again soon and we can look at connecting rooms to add another bathroom for those long mornings!
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Waco, Texas
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 15, 2013

We stayed at this hotel for 5 nights while vacationing in Hollywood. Staff was very helpful and friendly. Hotel was very clean and in a safe location. Complimentary shuttle to Universal Studios which was excellent. Food at the hotel restaurant was very good.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, General Manager at The Garland, responded to this review, April 1, 2013
MRSTX: Thanks for the feedback - we really appreciate your mention of all the positive aspects of your stay - the friendly staff, cleanliness, location and food at our restaurant Tula's! The complimentary Trolley is certainly loved by all.
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Senior Contributor
48 reviews 48 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 13, 2013

This was our last port of call before flying out,we were just glad to get a clean comfy bed, but this hotel is fab can't complain about anything, staff are polite and professional, brill food, we loved the bar area,had a nice night, the kids were allowed in which was good,the owners had a treat sent over for our kids, thanks fellas , made them feel welcome. There is plenty to do , swimming pool,sauna,tennis courts,you have covered all the little bits that a lot of hotels don't or can't be bothered with,keep up the good work,we have been a lot places some owners should come and stay with you they could learn a lot from you,thanks for a lovely stay,hope to see you again.

Stayed March 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, General Manager at The Garland, responded to this review, April 1, 2013
Bozzie123: We really appreciate you sharing your wonderful feedback for all! We are always trying to exceed the guests expectations and continue to refine our service and offerings. Our ownership is great and truly support a fine hospitality-driven operation!
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Tampa, Florida
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 13, 2013

This has always been my "go to" hotel in Los Angeles near Universal Studios. In 2005, I even used this hotel when planning an employee association trip for a large group. The hospitality and service has always been fabulous, the location is great, and their is a unique quality to the hotel which has always drawn me back time and time again. Unfortunately, my last stay at this hotel left a very bad impression. I elected to stay here while traveling on business in September 2012. When I checked in on the evening of Sept, 29, 2012, I was greeted by a very unpleasant older man who spoke to me disrespectfully and was aggitated when I asked questions. It frustrated me so badly that I wanted to shave a day off my stay.

With that being said, I will admit I have always been pleasantly greeted in the past. The rooms are clean. The restaurant is nice and up until this last visit, 100% of the staff have always given great service. I hope this last visit was just a one time incident, but the experience was bad enough for me to not go back. This is all on my mind because I just booked another trip to Los Angeles a few minutes ago and for the first time in more than a decade, I have elected a different hotel.

For those who wish to experience this hotel, I have always recommended it in the past. I just now say proceed with caution. Unfortunately, it only takes one person to make a bad experience. I hope the man I encountered no longer works there. Under no circumstances should an employee speak to a guest in the fashion he spoke to me.

  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, General Manager at The Garland, responded to this review, April 1, 2013
amyc1010: We are truly sorry for your experience and we take all these types of things very seriously. I only wish you had communicated this experience earlier as we like to address opportunities immediately. Please give us another try - we want to continue to be your "go to" hotel in Los Angeles!
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Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 11, 2013 via mobile

We were so impressed with this hotel we had had to stop and ask for the manager and let him know how great our stay was.
He informed us that they would be improving the hotel with updating the rooms in the near future and that they have a commitment to make everyone stay at the Beverly Garland more than just a great night sleep.
We will be going back and can't wait to see all the improvements

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, General Manager at The Garland, responded to this review, April 1, 2013
Westerbeke: Thanks for recommending us to all your friends! We are committed to exceed guest's expectations and our staff are constantly commended for their friendliness.
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Baton Rouge, Louisiana, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 8, 2013

This was a great place to stay and would certainly recommend it to others. It's a great location with easy access to the crazy interstate. I had a wonderful time and would love the opportunity to stay here again.

Room Tip: the connecting rooms are a definite plus!
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, General Manager at The Garland, responded to this review, April 1, 2013
Lisa W: WOW - what a statement! "Best place to stay - EVER!" We'll take that and really appreciate the feedback! Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Garland

Address: 4222 Vineland Avenue, Los Angeles, CA 91602 (Formerly Beverly Garland's Holiday Inn)
Phone Number:
Location: United States > California > Los Angeles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Family Hotel in Los Angeles
#28 Business Hotel in Los Angeles
#31 Romantic Hotel in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Garland 3.5*
Number of rooms: 257
Official Description (provided by the hotel):
Walk into The Garland and you're instantly transported to a secluded, urban oasis, yet close to all the action and excitement of Universal Studios, Hollywood and LA's best attractions. Nestled within seven tree-shaded acres, this authentic LA experience is complete with a welcoming vibe and modern amenities to keep you plugged in, yet completely relaxed. Our guests enjoy a glittering pool under sunny skies, dining on savory dishes and sipping perfect martinis during sunset. The Garland is setting the standard for 'Retro-cool'. Check in and check it out. ... more   less 
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Also Known As:
Beverly Garland`s Holiday Hotel Los Angeles
Holiday Inn Beverly Garlands
Holiday Inn Los Angeles
Los Angeles Holiday Inn

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