I have to totally agree with the review written on 8 Feb by dbrdamire456. We got off our flight from Brisbane this morning and arrived at the Beverley Garland Holiday Inn at 8am. Knowing and not expecting our room to be ready we arranged to store our bags with the delightful Patrick and went inside to be greeted by an Angel. (The receptionists name). Angel was so apologetic that she didn't have a room ready for us but we understood completely and had made plans to go to Universal Studios for the day and after a welcome cup of coffee we boarded the complimentary shuttle that runs regularly from the hotel to Universal City. Back early afternoon to find our room ready and an upgrade. Totally unexpected and spoilt. So these weary travellers can not speak highly enough of this little diamond. We are on the freeway side but the road noise is hardly heard and certainly not intrusive. Well done Scott to you and your team, you obviously lead by example and although we leave here tomorrow we shall be singing your praises for your hotel far and wide and hope to return again.