When we arrived at this hotel we were welcomed by a very polite young girl called Sky, she sorted everything out for us and told us which of the two buildings we were staying in.
The hotel was conveniently placed close to universal city and the freeway. It was about a 15 minute drive to places like hollywood boulevard and sunset boulevard.
The rooms were fine and clean with an ensuite bathroom, a balcony and a television. No frills but absolutely nothing to complain about.
There is a fair sized pool, 24hour washing machine area, general store, a ballroom/ function room, a bar, a resturant, computer/internet facilities and an area with safes on the premesis. The pool area was clean with a little bar selling drinks and snacks, hundreds of towels, lots of sunbeds and during the evening a big screen showing disney films for the kids. It was a nice place to just sit and chill out.
The general store sold mainly snacks and souvenirs. The woman running it was very helpful too.
the resturant ''Tula's" was a nice place to go for breakfast and evening meals with an outstanding menu including swordfish. The staff were extremely polite and strived to make your time there perfect.
There were two computers next to the lobby which came in handy for us booking tickets and trips to places.
So from the room service, to the staff to the facilities i cant fault this hotel and i would definately go there again.

Stayed at this hotel on January 27th and had no idea it would take over an hour to do so. I was there using an employee discount card and the Assistant Guest Service Manager, Anna Aurally was unprofessional and very much so, not accommodating. The discount card was faxed over the Friday before arrival and she all but called me liar saying that no one would've told me to fax it because this is against hotel policy. Being in the industry I know that it could bee the policy but at the same time I would never call the guests liar.

My manager had to call but to no avail she too was given the run around. The main switch board didn't pick up so she called other departments trying to get a hills of front desk but no one could help. Now it's an hour and a half and still, not able to check in. Finally, my manager gets a hold of Anna and Anna is relentless...still would check me in.

After all the hassle, my manager asked for Anna's manager and Anna gave her the name Scott Mills. Scott didn't pick up but Ken did. Ken was very accommodating but still no apology.

I would not recommend this hotel as management is not accommodating. I never write reviews but had to get this off my chest. The ownership group should assess their team and teach Anna how to tactfully deal with the guests.

reading a lot of reviews bagging this place I was a bit...oh no! But fellow Aussies I can tell u ..it's 10/10 don't know what people don't like about it....staff are brilliant ,friendly and helpful.actually Australians could take a leaf out of their books on politeness.clean.safe .and pretty surroundings.we walk the streets of a night and feel so safe.subway is also safe.2 min walk to supermarket,10 min to subway...I'm staying again...we have never felt so welcome...

Well it's was a very nice hotel right off the 101 so great location. Not much included for the price you pay for breakfast and parking... There's a restaurant on site which was nice... The jacuzzi is outside on a very nice Terrance with fireplace and lots of seating theres a sauna. the pool is heated added bonus.. The room is nice sized clean with lots of towels...