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Beverly Garland's Holiday Inn: Traveler Reviews

3.5 of 5
4222 Vineland Avenue, Los Angeles, CA 91602 (Universal City Area)
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Beverly Garland's Holiday Inn
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82%
Ranked #20 of 301 hotels in Los Angeles
Most recent review
4 of 5 stars Reviewed February 12, 2013
Lauren M Main Beach, Australia
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955 reviews from our community

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Business
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Main Beach, Australia
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Obviously a hit with Aussies”
4 of 5 stars Reviewed February 12, 2013 via mobile

I have to totally agree with the review written on 8 Feb by dbrdamire456. We got off our flight from Brisbane this morning and arrived at the Beverley Garland Holiday Inn at 8am. Knowing and not expecting our room to be ready we arranged to store our bags with the delightful Patrick and went inside to be greeted by an Angel. (The receptionists name). Angel was so apologetic that she didn't have a room ready for us but we understood completely and had made plans to go to Universal Studios for the day and after a welcome cup of coffee we boarded the complimentary shuttle that runs regularly from the hotel to Universal City. Back early afternoon to find our room ready and an upgrade. Totally unexpected and spoilt. So these weary travellers can not speak highly enough of this little diamond. We are on the freeway side but the road noise is hardly heard and certainly not intrusive. Well done Scott to you and your team, you obviously lead by example and although we leave here tomorrow we shall be singing your praises for your hotel far and wide and hope to return again.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 6
Ask Lauren M about Beverly Garland's Holiday Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, General Manager at Beverly Garland's Holiday Inn, responded to this review
February 25, 2013
Lauren M: We're so happy you enjoyed your stay with us and we are very proud of our employees going above and beyond to take care of our guests!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackpool, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Everything you need....Perfect”
5 of 5 stars Reviewed February 10, 2013

When we arrived at this hotel we were welcomed by a very polite young girl called Sky, she sorted everything out for us and told us which of the two buildings we were staying in.
The hotel was conveniently placed close to universal city and the freeway. It was about a 15 minute drive to places like hollywood boulevard and sunset boulevard.
The rooms were fine and clean with an ensuite bathroom, a balcony and a television. No frills but absolutely nothing to complain about.
There is a fair sized pool, 24hour washing machine area, general store, a ballroom/ function room, a bar, a resturant, computer/internet facilities and an area with safes on the premesis. The pool area was clean with a little bar selling drinks and snacks, hundreds of towels, lots of sunbeds and during the evening a big screen showing disney films for the kids. It was a nice place to just sit and chill out.
The general store sold mainly snacks and souvenirs. The woman running it was very helpful too.
the resturant ''Tula's" was a nice place to go for breakfast and evening meals with an outstanding menu including swordfish. The staff were extremely polite and strived to make your time there perfect.
There were two computers next to the lobby which came in handy for us booking tickets and trips to places.
So from the room service, to the staff to the facilities i cant fault this hotel and i would definately go there again.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
See 4 more reviews by JRHalliday for Los Angeles
Ask JRHalliday about Beverly Garland's Holiday Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, General Manager at Beverly Garland's Holiday Inn, responded to this review
February 25, 2013
JRHalliday: Thanks for the detailed review and all the positive feedback about our hotel and especially our welcoming staff! Hope to see you again soon!
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1 review
2 helpful votes 2 helpful votes
“Management sucks!”
3 of 5 stars Reviewed February 9, 2013 via mobile

Stayed at this hotel on January 27th and had no idea it would take over an hour to do so. I was there using an employee discount card and the Assistant Guest Service Manager, Anna Aurally was unprofessional and very much so, not accommodating. The discount card was faxed over the Friday before arrival and she all but called me liar saying that no one would've told me to fax it because this is against hotel policy. Being in the industry I know that it could bee the policy but at the same time I would never call the guests liar.

My manager had to call but to no avail she too was given the run around. The main switch board didn't pick up so she called other departments trying to get a hills of front desk but no one could help. Now it's an hour and a half and still, not able to check in. Finally, my manager gets a hold of Anna and Anna is relentless...still would check me in.

After all the hassle, my manager asked for Anna's manager and Anna gave her the name Scott Mills. Scott didn't pick up but Ken did. Ken was very accommodating but still no apology.

I would not recommend this hotel as management is not accommodating. I never write reviews but had to get this off my chest. The ownership group should assess their team and teach Anna how to tactfully deal with the guests.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
Ask LeighReviews about Beverly Garland's Holiday Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, General Manager at Beverly Garland's Holiday Inn, responded to this review
February 12, 2013
LeighReviews:
We appreciate the feedback on your experience and dealing with delicate situations. We are thrilled so many employees in the IHG system visit us and spend their time in the Los Angeles area at our special property. We strive to keep all guests happy no matter what the circumstance. We have the mindset to always be accommodating while balancing and respecting the guidelines and policy set forth by IHG. In this case, it's a very clear process as in all employee rates that a "white card" or owners card be presented upon check in by the employee. Unfortunately the guest checking in informed the desk that he was not an employee and was unaware of a card needed. The guest was offered to check in immediately at our best available rate, however, that offer was declined. Our manager on duty got involved and spoke to Leigh, and the situation was resolved. We're sorry about the delay and hope there can be some understanding.
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Adelaide, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“brilliant”
5 of 5 stars Reviewed February 8, 2013

reading a lot of reviews bagging this place I was a bit...oh no! But fellow Aussies I can tell u ..it's 10/10 don't know what people don't like about it....staff are brilliant ,friendly and helpful.actually Australians could take a leaf out of their books on politeness.clean.safe .and pretty surroundings.we walk the streets of a night and feel so safe.subway is also safe.2 min walk to supermarket,10 min to subway...I'm staying again...we have never felt so welcome...

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
Ask dbredamire456 about Beverly Garland's Holiday Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, General Manager at Beverly Garland's Holiday Inn, responded to this review
February 9, 2013
dbredamire456:
Thanks for supporting us and we're thrilled you had a wonderful stay! We appreciate your kind words about our friendly and helpful staff, our safe location and welcoming environment. We constantly strive to be better and hope to continue to exceed your expectations in the future!
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Bakersfield, California
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Holiday inn”
4 of 5 stars Reviewed February 7, 2013

Well it's was a very nice hotel right off the 101 so great location. Not much included for the price you pay for breakfast and parking... There's a restaurant on site which was nice... The jacuzzi is outside on a very nice Terrance with fireplace and lots of seating theres a sauna. the pool is heated added bonus.. The room is nice sized clean with lots of towels...

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
See 3 more reviews by raychael84 for Los Angeles
Ask raychael84 about Beverly Garland's Holiday Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, General Manager at Beverly Garland's Holiday Inn, responded to this review
February 9, 2013
raychael84:
We appreciate your review of our "very nice" hotel! We're glad you were able to unwind on our property and enjoy the "urban oasis". Our pool area is wonderful for enjoying a nice southern Californian experience!
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Additional Information about Beverly Garland's Holiday Inn

Also Known As:
Beverly Garland`s Holiday Hotel Los Angeles
Beverly Garland`s Holiday Hotel
Holiday Inn Beverly Garlands
Holiday Inn Los Angeles
Los Angeles Holiday Inn
Address: 4222 Vineland Avenue, Los Angeles, CA 91602
Phone Number:
Region: United States > California > Los Angeles > Universal City Area
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotels in Los Angeles
#26 Business Hotels in Los Angeles
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Ideal for great Family vacation or for business in a relaxed atmosphere.Free shuttle service to Universal Studios and CitWalk. Newly renovated rooms with private balconies, KidSuites, and garden setting, outdoor heated pool and lighted tennis courts. Full service restaurant where kids under 12 eat free with paying adults. Close to Universal Studios, NBC Tonight show, Disney, Warner Brothers and many other attractions. ... more   less 
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