Through fault of my own, i booked the wrong date for our stay from HotelClub, showed up a month early, was told there was no refund and no more rooms with two beds.. Before stuff hit the fan, Karla(hotel mgr) not only helped us check in, but she excelled her customer service by walking us and helping us with HotelClub and accommodating us for a goodnight rest at The Beverly Garland Holiday Inn... Gotta say our night couldve ended terrible, thanks to Karla, it turned out great!!! Thanks Karla

This hotel tried really hard to help us in a bad situation. We had actually made reservations at a different hotel that turned out to be nothing that it's website promised. The staff at this hotel worked hard to accomodate our family.

The negatives were: No free breakfast and the restaurant is very expensive, no free parking, the bathroom was VERY small and we were in a "suite". We stayed for two nights, we told the staff that we did not need complete maid service, but would like clean towels and the blanket (which we got from the closet) for the rollaway was dirty when we took it out of the closet and we needed a clean blanket. The cleaning staff brought in new towels and a clean blanket, but didn't bother to remove any of the dirty ones.

The positives: The staff was very friendly and for the most part helpful. There is a shuttle to and from Universal Studio. The grounds are clean. The hotel was in a nice area and we felt safe and secure.

There has been a gap of 8 years since staying at Beverly Garland's Holiday Inn. In 2004 the property was in need of a renovation to breath life back into a hotel that had good bones.

I recently stayed for 2 nights (December 2012) and immediately noted that there had been a refurbishment which initially looked impressive but on closer inspection noted that the place had really only been "gussied up".

The room was nice-ish but still retained original bathroom fixtures. Trying to control water pressure and temperature was a balancing act. Of more concern was the fact that there was no in room safe. This should be standard for hotels nowadays. I did appreciate the coffee maker though.

Noise can be a slight problem given that the hotel backs onto a major highway. Perhaps the installation of double glazing could be considered.

The location is of course is convenient for those wishing to visit Universal Studios and the hotel provides a regular complimentary shuttle service. This shuttle will also on request drop guests at the Metro Station. I was told that they would also pick you up from the Metro if you called them ahead and it linked to a scheduled service.

Having spent a day walking about shops I called and asked if I could be collected at the Metro. I did this 45 minutes ahead and was told that the shuttle would swing past. I sat and watched as the bus went passed me to Universal Studios expecting that it would collect me on its return which it didn't. I was forgotten and ended up having to walk, not that the distance is great but it was far enough at the end of a long day.

The hotel is a 5 minute walk to a well equipped strip mall which has a large Ralphs Supermarket, Pharmacy and Starbucks. You are also within easy reach (15 minutes) from Tajunga Avenue which has lovely shops and cafes including my favourite Aroma which does great coffee.

The best thing about this hotel is the staff. They were all very friendly and professional. The lady who checked me in was especially lovely.

The hotel certainly has a lovely atmosphere, the public areas have a lodge feel to them, sadly the stone fireplace has been painted a drab grey/blue in an attempt to modernise the look. Wrong. The architecture and internal design should not be tampered with, it is what makes this hotel unique

I believe this hotel has the potential to be the best in North Hollywood. It's competition, the Sheraton and Hilton are both large convention styled hotels and quite generic. Beverly Garland's Holiday Inn just needs to address some of the minor issues that I have noted for it become a solid and reliable choice.

We have stayed at the Beverly Garland's Holiday Inn a few times now and each visit we are very happy with the value for money. The rooms are always clean, well maintained, and are quite spacious. We will definately stay here again!