This hotel tried really hard to help us in a bad situation. We had actually made reservations at a different hotel that turned out to be nothing that it's website promised. The staff at this hotel worked hard to accomodate our family.
The negatives were: No free breakfast and the restaurant is very expensive, no free parking, the bathroom was VERY small and we were in a "suite". We stayed for two nights, we told the staff that we did not need complete maid service, but would like clean towels and the blanket (which we got from the closet) for the rollaway was dirty when we took it out of the closet and we needed a clean blanket. The cleaning staff brought in new towels and a clean blanket, but didn't bother to remove any of the dirty ones.
The positives: The staff was very friendly and for the most part helpful. There is a shuttle to and from Universal Studio. The grounds are clean. The hotel was in a nice area and we felt safe and secure.