If you are traveling anywhere near Universal.Hollywood are, this is the place to stay. Everything from the front desk staff to the rooms were amazing. We stayed there with our family of 5. We were greeted and treated like we were staying at a 5 star hotel. They were very accomodating. The room itself was more resort-style than hotel style. Very spacious with a large, very comfortable bed, luxury sheets and bedding, pillows, etc. There was a sofa bed in the room and a very nice desk and closet with shelves. The hotel staff anticipated our needs and had a roll away bed waiting for us in the room without us even having to ask. The breakfast buffet was tasty. The room also had a microwave and fridge, which comes in handy. I did a lot of searching before I chose this hotel and I am VERY glad I did. We will be back!