Checked in late afternoon mid-week and within minutes was in my room-- they are efficient, quick, and professional. I booked the club level and got the club level so no real upgrade for a SPG Gold but that was fine. The room was clean, spacious, and very comfortable and quiet. The beds are very comfortable; the bathrooms clean while small.
The club lounge was a nightmare the nights I was there. There was a convention group in town and each night they took over the lounge, brought people up on the elevator from other floors, rearranged the furniture in the lounge so they could all sit together, and were excited to eat the food that was out for club guests along with the pizza they had ordered from outside the hotel not to mention how loud they were. Both nights I couldn't enjoy, only on the morning I was leaving. When I called the first night to mention this to management, the person who answered laughed nervously and said there should be an attendant up there. Not a lot of help. The second night I didn't even bother when I saw the group and people coming up on the elevator. When I mentioned this a second time on check out the kind desk clerk did offer me 2000 SPG points for my trouble. In the future, I wouldn't pay to book the more expensive club floor-- seems you can get up there regardless of whether you pay or not.
Other than that, great hotel and easy access to all the venues I needed.
- Official Description (provided by the hotel):
- Sheraton Gateway Los Angeles Hotel is a sophisticated, high-tech accommodation with resort-style amenities. Near LAX, Santa Monica, and the Rose Bowl, our hotel has 50,000 sq ft of meeting space ... more less
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- Also Known As:
- Sheraton Gateway Los Angeles Hotel Los Angeles
- Sheraton Los Angeles
- Los Angeles Sheraton