We chose to stay here at the end of a business trip as we had an early morning flight from LAX. The front desk folks were very friendly and check-in was a breeze. I made a comment about skipping dinner in Newport Beach and the man handling check-in handed me a print out from Google showing how bad traffic was that night to Newport Beach. While this really didn't add any value to the stay, it showed he was paying attention and willing to offer help as needed.
The rooms were large and very well used. Most of the surfaces in my room (floor, walls, furniture) were scuffed and worn. The hotel (my room and public spaces) were clean, they just looked a bit rough. This hotel could go for a bit of a refresh - but that being said, this is an airport hotel, not a resort where you'd take your family for a vacation.
The complimentary shuttle service worked out perfectly for us. We got to the lobby and just missed a shuttle, but another one pulled up in less than 5 minutes and we were at the United check-in desk in less than 10 minutes.
Next time I have an early morning flight or a long layover at LAX, I would definitely stay at this property again.
- Official Description (provided by the hotel):
- Sheraton Gateway Los Angeles Hotel is a sophisticated, high-tech accommodation with resort-style amenities. Near LAX, Santa Monica, and the Rose Bowl, our hotel has 50,000 sq ft of meeting space ... more less
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- Also Known As:
- Sheraton Gateway Los Angeles Hotel Los Angeles
- Sheraton Los Angeles
- Los Angeles Sheraton